Quality management: implementing the best ideas of the masters
"The "quality revolution" has ushered in a tidal wave of new ideas, techniques, processes, and procedures that have transformed the way America has viewed and practiced management and manufacturing for decades. This onslaught of strategies - hidden here in an industry journal, hidden...
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Homewood, Ill.
Irwin
1992
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Zusammenfassung: | "The "quality revolution" has ushered in a tidal wave of new ideas, techniques, processes, and procedures that have transformed the way America has viewed and practiced management and manufacturing for decades. This onslaught of strategies - hidden here in an industry journal, hidden there in a quality seminar - leaves managers at a standstill when it comes time for developing a quality improvement program that respects their organizations' unique demands." "Quality Management assembles the most pertinent and proven total quality management (TQM) strategies, boils them down to their essentials, and presents them in a clear, objective manner. You will learn how your organization can successfully shift from the assembly-line mentality to the team-based, worker-empowered paradigm that heightens productivity by viewing workers as fertile sources of creativity, not extensions of robotic machines." "Bruce and M. Suzanne Brocka weave all the threads of thought on TQM into this resource. They offer a readable, comprehensive reference you can use during each step of the TQM process - from assessment of your company's needs and selection of appropriate TQM tools, to implementation using their unique TQM Spiral Model. This desktop adviser also shows you:" "Insights from the research of Crosby, Deming, Juran, and other quality masters that will help you identify the techniques best suited to your organization's needs." "Analyses of over 30 TQM tools, including statistical measurement, benchmarking, goal setting, quality function deployment, and more!" "A dozen managerial techniques that will empower your work force and improve product and service quality." "Quality improvement programs are not ready-made. You must evaluate and define your company's needs and tailor a program that leads each process, each department, and each worker toward quality realization. Quality Management presents the essence of the quality philosophies and strategies that are proven catalysts for efficient operation and market share growth. With these valuable tools, and with the book's helpful guidelines for implementation, you can develop an effective quality program that will steer your company in a globally competitive direction."--BOOK JACKET |
| Beschreibung: | XVII, 408 S. graph. Darst. |
| ISBN: | 1556235402 |
Internformat
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
| 001 | BV007927412 | ||
| 003 | DE-604 | ||
| 005 | 00000000000000.0 | ||
| 007 | t | ||
| 008 | 930624s1992 d||| |||| 00||| eng d | ||
| 020 | |a 1556235402 |9 1-55623-540-2 | ||
| 035 | |a (OCoLC)25281852 | ||
| 035 | |a (DE-599)BVBBV007927412 | ||
| 040 | |a DE-604 |b ger |e rakddb | ||
| 041 | 0 | |a eng | |
| 049 | |a DE-355 |a DE-11 |a DE-188 |a DE-473 | ||
| 050 | 0 | |a HD62.15 | |
| 082 | 0 | |a 658.4 |2 20 | |
| 084 | |a QP 300 |0 (DE-625)141850: |2 rvk | ||
| 084 | |a QP 500 |0 (DE-625)141894: |2 rvk | ||
| 100 | 1 | |a Brocka, Bruce |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Quality management |b implementing the best ideas of the masters |c Bruce rocka and M. Suzanne Brocka |
| 264 | 1 | |a Homewood, Ill. |b Irwin |c 1992 | |
| 300 | |a XVII, 408 S. |b graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 520 | 1 | |a "The "quality revolution" has ushered in a tidal wave of new ideas, techniques, processes, and procedures that have transformed the way America has viewed and practiced management and manufacturing for decades. This onslaught of strategies - hidden here in an industry journal, hidden there in a quality seminar - leaves managers at a standstill when it comes time for developing a quality improvement program that respects their organizations' unique demands." "Quality Management assembles the most pertinent and proven total quality management (TQM) strategies, boils them down to their essentials, and presents them in a clear, objective manner. You will learn how your organization can successfully shift from the assembly-line mentality to the team-based, worker-empowered paradigm that heightens productivity by viewing workers as fertile sources of creativity, not extensions of robotic machines." "Bruce and M. Suzanne Brocka weave all the threads of thought on TQM into this resource. They offer a readable, comprehensive reference you can use during each step of the TQM process - from assessment of your company's needs and selection of appropriate TQM tools, to implementation using their unique TQM Spiral Model. This desktop adviser also shows you:" "Insights from the research of Crosby, Deming, Juran, and other quality masters that will help you identify the techniques best suited to your organization's needs." "Analyses of over 30 TQM tools, including statistical measurement, benchmarking, goal setting, quality function deployment, and more!" "A dozen managerial techniques that will empower your work force and improve product and service quality." | |
| 520 | |a "Quality improvement programs are not ready-made. You must evaluate and define your company's needs and tailor a program that leads each process, each department, and each worker toward quality realization. Quality Management presents the essence of the quality philosophies and strategies that are proven catalysts for efficient operation and market share growth. With these valuable tools, and with the book's helpful guidelines for implementation, you can develop an effective quality program that will steer your company in a globally competitive direction."--BOOK JACKET | ||
| 650 | 7 | |a Administracao |2 larpcal | |
| 650 | 7 | |a Controle de qualidade |2 larpcal | |
| 650 | 7 | |a Kwaliteitszorg |2 gtt | |
| 650 | 7 | |a Management |2 gtt | |
| 650 | 4 | |a Total quality management | |
| 650 | 0 | 7 | |a Qualitätsmanagement |0 (DE-588)4219057-5 |2 gnd |9 rswk-swf |
| 689 | 0 | 0 | |a Qualitätsmanagement |0 (DE-588)4219057-5 |D s |
| 689 | 0 | |5 DE-604 | |
| 700 | 1 | |a Brocka, M. S. |e Verfasser |4 aut | |
| 856 | 4 | 2 | |m Digitalisierung UB Bamberg |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=005239366&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-005239366 | ||
Datensatz im Suchindex
| _version_ | 1804122334883217408 |
|---|---|
| adam_text | CONTENTS
ABBREVIATIONS
/
ACRONYMS
xiii
LIST OF FIGURES
xv
PART
1
FOUNDATIONAL ISSUES
CHAPTER
1
WHAT IS QUALITY MANAGEMENT?
3
CHAPTER
2
WHY QUALITY MANAGEMENT?
15
CHAPTER
3
PRIMARY ELEMENTS OF QUALITY MANAGEMENT
22
CHAPTER
4
IMPLEMENTATION
47
PART
2
QUALITY MASTERS
CHAPTER
5
PHILIP CROSBY
61
CHAPTER
6
W. EDWARDS DEMING
64
CHAPTER
7 ARMAND
V.
FEIGENBAUM 72
CHAPTER
8
KAORUISHIKAWA
77
CHAPTER
9
JOSEPH M.
JURAN
80
CHAPTER
10
TOM PETERS
85
CHAPTER
11
GENICHITAGUCHI
88
CHAPTER
12
HISTORICAL MASTERS
93
PART
3
MANAGEMENT DYNAMICS
CHAPTER
13
COMPANYWIDE DYNAMICS
105
CHAPTER
14
SUPERVISORY LEVEL DYNAMICS
136
CHAPTER
15
MAXIMIZING INDIVIDUAL PERFORMANCE
158
PART
4
TOOLS AND TECHNIQUES
CHAPTER
16
ORGANIZING
179
CHAPTER
17
PLANNING
201
CHAPTER
18
SELF-EXAMINATION
225
xl
xii Contents
CHAPTER
19 GROUP
TECHNIQUES
250
CHAPTER
20
STATISTICAL TOOLS
270
CHAPTER
21
SPECIALIZED TECHNIQUES
305
PART
5
RESOURCES
THE ESSENTIAL TQM LIBRARY
313
THE BRIEFCASE LIBRARY
313
A TQM LIBRARY
314
ANNOTATED JOURNALS LIST
318
ADDITIONAL RESOURCES
321
BIBLIOGRAPHY
323
PART
6
APPENDICES
A. WHEN ALL ELSE FAILS
... 75
QUICK START IDEAS
370
B.
1992
EXAMINATION ITEMS AND POINT VALUES
375
Index
401
|
| any_adam_object | 1 |
| author | Brocka, Bruce Brocka, M. S. |
| author_facet | Brocka, Bruce Brocka, M. S. |
| author_role | aut aut |
| author_sort | Brocka, Bruce |
| author_variant | b b bb m s b ms msb |
| building | Verbundindex |
| bvnumber | BV007927412 |
| callnumber-first | H - Social Science |
| callnumber-label | HD62 |
| callnumber-raw | HD62.15 |
| callnumber-search | HD62.15 |
| callnumber-sort | HD 262.15 |
| callnumber-subject | HD - Industries, Land Use, Labor |
| classification_rvk | QP 300 QP 500 |
| ctrlnum | (OCoLC)25281852 (DE-599)BVBBV007927412 |
| dewey-full | 658.4 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.4 |
| dewey-search | 658.4 |
| dewey-sort | 3658.4 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>03840nam a2200445 c 4500</leader><controlfield tag="001">BV007927412</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">00000000000000.0</controlfield><controlfield tag="007">t</controlfield><controlfield tag="008">930624s1992 d||| |||| 00||| eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">1556235402</subfield><subfield code="9">1-55623-540-2</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)25281852</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV007927412</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rakddb</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-355</subfield><subfield code="a">DE-11</subfield><subfield code="a">DE-188</subfield><subfield code="a">DE-473</subfield></datafield><datafield tag="050" ind1=" " ind2="0"><subfield code="a">HD62.15</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.4</subfield><subfield code="2">20</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QP 300</subfield><subfield code="0">(DE-625)141850:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QP 500</subfield><subfield code="0">(DE-625)141894:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Brocka, Bruce</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Quality management</subfield><subfield code="b">implementing the best ideas of the masters</subfield><subfield code="c">Bruce rocka and M. Suzanne Brocka</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Homewood, Ill.</subfield><subfield code="b">Irwin</subfield><subfield code="c">1992</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">XVII, 408 S.</subfield><subfield code="b">graph. Darst.</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="520" ind1="1" ind2=" "><subfield code="a">"The "quality revolution" has ushered in a tidal wave of new ideas, techniques, processes, and procedures that have transformed the way America has viewed and practiced management and manufacturing for decades. This onslaught of strategies - hidden here in an industry journal, hidden there in a quality seminar - leaves managers at a standstill when it comes time for developing a quality improvement program that respects their organizations' unique demands." "Quality Management assembles the most pertinent and proven total quality management (TQM) strategies, boils them down to their essentials, and presents them in a clear, objective manner. You will learn how your organization can successfully shift from the assembly-line mentality to the team-based, worker-empowered paradigm that heightens productivity by viewing workers as fertile sources of creativity, not extensions of robotic machines." "Bruce and M. Suzanne Brocka weave all the threads of thought on TQM into this resource. They offer a readable, comprehensive reference you can use during each step of the TQM process - from assessment of your company's needs and selection of appropriate TQM tools, to implementation using their unique TQM Spiral Model. This desktop adviser also shows you:" "Insights from the research of Crosby, Deming, Juran, and other quality masters that will help you identify the techniques best suited to your organization's needs." "Analyses of over 30 TQM tools, including statistical measurement, benchmarking, goal setting, quality function deployment, and more!" "A dozen managerial techniques that will empower your work force and improve product and service quality."</subfield></datafield><datafield tag="520" ind1=" " ind2=" "><subfield code="a">"Quality improvement programs are not ready-made. You must evaluate and define your company's needs and tailor a program that leads each process, each department, and each worker toward quality realization. Quality Management presents the essence of the quality philosophies and strategies that are proven catalysts for efficient operation and market share growth. With these valuable tools, and with the book's helpful guidelines for implementation, you can develop an effective quality program that will steer your company in a globally competitive direction."--BOOK JACKET</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Administracao</subfield><subfield code="2">larpcal</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Controle de qualidade</subfield><subfield code="2">larpcal</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Kwaliteitszorg</subfield><subfield code="2">gtt</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Management</subfield><subfield code="2">gtt</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Total quality management</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Qualitätsmanagement</subfield><subfield code="0">(DE-588)4219057-5</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Qualitätsmanagement</subfield><subfield code="0">(DE-588)4219057-5</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Brocka, M. S.</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">Digitalisierung UB Bamberg</subfield><subfield code="q">application/pdf</subfield><subfield code="u">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=005239366&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</subfield><subfield code="3">Inhaltsverzeichnis</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-005239366</subfield></datafield></record></collection> |
| id | DE-604.BV007927412 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T17:12:14Z |
| institution | BVB |
| isbn | 1556235402 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-005239366 |
| oclc_num | 25281852 |
| open_access_boolean | |
| owner | DE-355 DE-BY-UBR DE-11 DE-188 DE-473 DE-BY-UBG |
| owner_facet | DE-355 DE-BY-UBR DE-11 DE-188 DE-473 DE-BY-UBG |
| physical | XVII, 408 S. graph. Darst. |
| publishDate | 1992 |
| publishDateSearch | 1992 |
| publishDateSort | 1992 |
| publisher | Irwin |
| record_format | marc |
| spelling | Brocka, Bruce Verfasser aut Quality management implementing the best ideas of the masters Bruce rocka and M. Suzanne Brocka Homewood, Ill. Irwin 1992 XVII, 408 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier "The "quality revolution" has ushered in a tidal wave of new ideas, techniques, processes, and procedures that have transformed the way America has viewed and practiced management and manufacturing for decades. This onslaught of strategies - hidden here in an industry journal, hidden there in a quality seminar - leaves managers at a standstill when it comes time for developing a quality improvement program that respects their organizations' unique demands." "Quality Management assembles the most pertinent and proven total quality management (TQM) strategies, boils them down to their essentials, and presents them in a clear, objective manner. You will learn how your organization can successfully shift from the assembly-line mentality to the team-based, worker-empowered paradigm that heightens productivity by viewing workers as fertile sources of creativity, not extensions of robotic machines." "Bruce and M. Suzanne Brocka weave all the threads of thought on TQM into this resource. They offer a readable, comprehensive reference you can use during each step of the TQM process - from assessment of your company's needs and selection of appropriate TQM tools, to implementation using their unique TQM Spiral Model. This desktop adviser also shows you:" "Insights from the research of Crosby, Deming, Juran, and other quality masters that will help you identify the techniques best suited to your organization's needs." "Analyses of over 30 TQM tools, including statistical measurement, benchmarking, goal setting, quality function deployment, and more!" "A dozen managerial techniques that will empower your work force and improve product and service quality." "Quality improvement programs are not ready-made. You must evaluate and define your company's needs and tailor a program that leads each process, each department, and each worker toward quality realization. Quality Management presents the essence of the quality philosophies and strategies that are proven catalysts for efficient operation and market share growth. With these valuable tools, and with the book's helpful guidelines for implementation, you can develop an effective quality program that will steer your company in a globally competitive direction."--BOOK JACKET Administracao larpcal Controle de qualidade larpcal Kwaliteitszorg gtt Management gtt Total quality management Qualitätsmanagement (DE-588)4219057-5 gnd rswk-swf Qualitätsmanagement (DE-588)4219057-5 s DE-604 Brocka, M. S. Verfasser aut Digitalisierung UB Bamberg application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=005239366&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Brocka, Bruce Brocka, M. S. Quality management implementing the best ideas of the masters Administracao larpcal Controle de qualidade larpcal Kwaliteitszorg gtt Management gtt Total quality management Qualitätsmanagement (DE-588)4219057-5 gnd |
| subject_GND | (DE-588)4219057-5 |
| title | Quality management implementing the best ideas of the masters |
| title_auth | Quality management implementing the best ideas of the masters |
| title_exact_search | Quality management implementing the best ideas of the masters |
| title_full | Quality management implementing the best ideas of the masters Bruce rocka and M. Suzanne Brocka |
| title_fullStr | Quality management implementing the best ideas of the masters Bruce rocka and M. Suzanne Brocka |
| title_full_unstemmed | Quality management implementing the best ideas of the masters Bruce rocka and M. Suzanne Brocka |
| title_short | Quality management |
| title_sort | quality management implementing the best ideas of the masters |
| title_sub | implementing the best ideas of the masters |
| topic | Administracao larpcal Controle de qualidade larpcal Kwaliteitszorg gtt Management gtt Total quality management Qualitätsmanagement (DE-588)4219057-5 gnd |
| topic_facet | Administracao Controle de qualidade Kwaliteitszorg Management Total quality management Qualitätsmanagement |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=005239366&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT brockabruce qualitymanagementimplementingthebestideasofthemasters AT brockams qualitymanagementimplementingthebestideasofthemasters |