"The "quality revolution" has ushered in a tidal wave of new ideas, techniques, processes, and procedures that have transformed the way America has viewed and practiced management and manufacturing for decades. This onslaught of strategies - hidden here in an industry journal, hidden...

Ausführliche Beschreibung

Bibliographische Detailangaben

Hauptverfasser:	Brocka, Bruce (VerfasserIn), Brocka, M. S. (VerfasserIn)
Format:	Buch
Sprache:	English
Veröffentlicht:	Homewood, Ill. Irwin 1992
Schlagworte:	Administracao Controle de qualidade Kwaliteitszorg Management Total quality management Qualitätsmanagement
Online-Zugang:	Inhaltsverzeichnis
Zusammenfassung:	"The "quality revolution" has ushered in a tidal wave of new ideas, techniques, processes, and procedures that have transformed the way America has viewed and practiced management and manufacturing for decades. This onslaught of strategies - hidden here in an industry journal, hidden there in a quality seminar - leaves managers at a standstill when it comes time for developing a quality improvement program that respects their organizations' unique demands." "Quality Management assembles the most pertinent and proven total quality management (TQM) strategies, boils them down to their essentials, and presents them in a clear, objective manner. You will learn how your organization can successfully shift from the assembly-line mentality to the team-based, worker-empowered paradigm that heightens productivity by viewing workers as fertile sources of creativity, not extensions of robotic machines." "Bruce and M. Suzanne Brocka weave all the threads of thought on TQM into this resource. They offer a readable, comprehensive reference you can use during each step of the TQM process - from assessment of your company's needs and selection of appropriate TQM tools, to implementation using their unique TQM Spiral Model. This desktop adviser also shows you:" "Insights from the research of Crosby, Deming, Juran, and other quality masters that will help you identify the techniques best suited to your organization's needs." "Analyses of over 30 TQM tools, including statistical measurement, benchmarking, goal setting, quality function deployment, and more!" "A dozen managerial techniques that will empower your work force and improve product and service quality." "Quality improvement programs are not ready-made. You must evaluate and define your company's needs and tailor a program that leads each process, each department, and each worker toward quality realization. Quality Management presents the essence of the quality philosophies and strategies that are proven catalysts for efficient operation and market share growth. With these valuable tools, and with the book's helpful guidelines for implementation, you can develop an effective quality program that will steer your company in a globally competitive direction."--BOOK JACKET
Beschreibung:	XVII, 408 S. graph. Darst.
ISBN:	1556235402