Interpersonal skills: goal-directed behaviour at work
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
London [u.a.]
HarperCollins Acad.
1991
|
| Ausgabe: | 1. publ. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | Literaturangaben |
| Beschreibung: | VIII, 263 S. graph. Darst. |
| ISBN: | 0044454953 |
Internformat
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| 264 | 1 | |a London [u.a.] |b HarperCollins Acad. |c 1991 | |
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Datensatz im Suchindex
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|---|---|
| adam_text | Contents
List of figures page v
Preface and acknowledgements vii
1 The conscious application of interpersonal skills 1
References: Chapter 1 7
2 Listening 8
References: Chapter 2 29
3 Listening to non verbal messages 31
References: Chapter 3 58
4 Information getting 60
Appendix 4.1: Interviewer behaviours 95
References: Chapter 4 96
5 Explaining and presenting 98
Appendix 5.1: Assessment of presentation 122
References: Chapter 5 126
6 Helping 127
Appendix 6.1: Checklist for assessing the quality
of feedback 153
References: Chapter 6 153
7 Influencing 155
Appendix 7.1: Assertion skills checklist 176
Appendix 7.2: Checklist for the acquisition and
exercise of power 177
References: Chapter 7 178
8 Negotiating 179
References: Chapter 8 207
9 Working in groups 208
References: Chapter 9 245
10 Managing relationships more effectively 246
References: Chapter 10 258
Index 259
List of Figures
2.1 Listening skills record sheet page 28
3.1 Surprise 36
3.2 Fear 37
3.3 Anger 38
3.4 Disgust 39
3.5 Happiness 40
3.6 Sadness 41
3.7 Posture: interpretations of stick figure diagrams
(based on an experiment by Sarbin and
Hardy ck 1953) 48
3.8 Characteristics of vocal expression 53
3.9 Non verbal signals 57
4.1 Over simplified model of the interview 62
4.2 The interview as a social encounter 63
4.3 The funnel sequence 84
4.4 The inverted funnel sequence 85
4.5 The tunnel sequence 86
4.6 The erratic sequence 86
5.1 Seating arrangements 103
5.2 The attention curve 106
6.1 The helping relationship 136
6.2 The force field 150
7.1 The non assertive — aggression continuum 157
7.2 Ways of responding to a situation 158
7.3 Three part assertion messages 163
8.1 Negotiation questionnaire 180
8.2 Settlement not possible 181
8.3 Overlapping limits offer possibility for settlement 182
8.4 Buyer s opening bid 183
8.5 Seller s opening bid 183
8.6 Bidding at or beyond target outcome 184
8.7 Using bids to challenge target outcomes 191
vi INTERPERSONAL SKILLS AT WORK
8.8 The relationship between opening bid and
outcome 192
8.9 Negotiation tactics observation record 204—5
8.10 Negotiation preparation sheet 206
9.1 Frequency and duration of communication 217
9.2 Communication patterns 219
9.3a Wheel pattern 220
9.3b All channel pattern 220
9.4 Role functions 226
9.5 Dimensions of interpersonal style 230
9.6 Strengths and weaknesses of decision procedures
(based on Murnigham 1981) 239
9.7 Matrix for evaluating proposals 240
9.8 Reasons supporting alternative solutions 242
9.9 Identifying the best decision 243
9.10 Group decision making checklist 243
10.1 Ego states 252
10.2 Where is the telephone directory? 253
10.3 You lent it to Bob 253
10.4 How come you can never find things when you
want them? 254
|
| any_adam_object | 1 |
| author | Hayes, John |
| author_facet | Hayes, John |
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| callnumber-subject | HD - Industries, Land Use, Labor |
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| dewey-ones | 658 - General management |
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| dewey-search | 658.3145 |
| dewey-sort | 3658.3145 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Psychologie Wirtschaftswissenschaften |
| edition | 1. publ. |
| format | Book |
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| illustrated | Illustrated |
| indexdate | 2024-07-09T17:08:09Z |
| institution | BVB |
| isbn | 0044454953 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-005065605 |
| oclc_num | 877625970 |
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| physical | VIII, 263 S. graph. Darst. |
| publishDate | 1991 |
| publishDateSearch | 1991 |
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| spelling | Hayes, John Verfasser aut Interpersonal skills goal-directed behaviour at work John Hayes 1. publ. London [u.a.] HarperCollins Acad. 1991 VIII, 263 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Literaturangaben Interpersonal relations Arbeitsleistung (DE-588)4002719-3 gnd rswk-swf Führung (DE-588)4018776-7 gnd rswk-swf Arbeitsmotivation (DE-588)4132063-3 gnd rswk-swf Arbeitsmotivation (DE-588)4132063-3 s DE-604 Arbeitsleistung (DE-588)4002719-3 s Führung (DE-588)4018776-7 s HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=005065605&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Hayes, John Interpersonal skills goal-directed behaviour at work Interpersonal relations Arbeitsleistung (DE-588)4002719-3 gnd Führung (DE-588)4018776-7 gnd Arbeitsmotivation (DE-588)4132063-3 gnd |
| subject_GND | (DE-588)4002719-3 (DE-588)4018776-7 (DE-588)4132063-3 |
| title | Interpersonal skills goal-directed behaviour at work |
| title_auth | Interpersonal skills goal-directed behaviour at work |
| title_exact_search | Interpersonal skills goal-directed behaviour at work |
| title_full | Interpersonal skills goal-directed behaviour at work John Hayes |
| title_fullStr | Interpersonal skills goal-directed behaviour at work John Hayes |
| title_full_unstemmed | Interpersonal skills goal-directed behaviour at work John Hayes |
| title_short | Interpersonal skills |
| title_sort | interpersonal skills goal directed behaviour at work |
| title_sub | goal-directed behaviour at work |
| topic | Interpersonal relations Arbeitsleistung (DE-588)4002719-3 gnd Führung (DE-588)4018776-7 gnd Arbeitsmotivation (DE-588)4132063-3 gnd |
| topic_facet | Interpersonal relations Arbeitsleistung Führung Arbeitsmotivation |
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