Training for total quality management:
Gespeichert in:
| Hauptverfasser: | , , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
London
Kogan Page
1992
|
| Ausgabe: | 1. publ. |
| Schriftenreihe: | Practical trainer series
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | 181 S. graph. Darst. |
| ISBN: | 0749407549 |
Internformat
MARC
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| 999 | |a oai:aleph.bib-bvb.de:BVB01-004225480 | ||
Datensatz im Suchindex
| _version_ | 1804120889271255040 |
|---|---|
| adam_text | Series Editor s Foreword 9
Preface 11
Acknowledgements 14
1 TQM, An Overview 15
Summary 15
TQM, What is It? 15
As a Trainer, Where do I Fit in? 17
Why Total Quality Management? 18
Quality as Determined by the Customer What does this Mean? 20
TQM is it a Journey or a Destination? 22
How can we Measure our Progress? 23
How Does a Business Achieve the Vision? 31
TQM A Concept? 34
Questions for die TQM Trainer 38
2 The Trainer and TQM 40
Summary 40
What is my Role in TQM? 40
What Skills will I Need? 43
How is diis Different from What I do Now? 50
How Can I Start? 54
Who are my Customers? 55
How do I Know What my Customers Want? 56
How Much do I Need to Know about the Business? 58
How do I Know if I m Successful? 59
Questions for the TQM Trainer 60
3 The Vision 61
Summary 61
What is the Vision? 61
Why is the Vision Important? 64
Are There any Dangers? 64
What Should the Vision Include? 65
Is it a Journey or a Destination? 66
Where does the Vision Come From? Who Should Produce it? 67
What Happens Next? 68
What is My Role? 69
Questions for the TQM Trainer 72
4 Training and Refraining 73
Summary 73
What is the Training Process? 73
How do I Diagnose Training Needs? 75
How do I Convert Training Needs into Learning Events? 78
How do I Ensure that Learning Sticks ? 80
How do I Evaluate Training? 84
Questions for the TQM Trainer 86
5 The Business Improvement Process 87
Summary 87
What is the Business Improvement Process? 87
What is Process Management? 90
Who is Responsible for the BIP? 95
How do we Create and Implement the BIP? 95
What are Order winning Criteria? HI
What is Meant by Value adding Activities and How can
they be Quantified? 114
How does the BIP Help to Achieve Continuous Improvement? 115
What is the Cost of Quality? 117
Questions for the TQM Trainer 121
6 Projects 122
Summary 122
What are Projects? 122
What is my Role during Projects? 125
What is the Structure of a Quality Improvement Project? 126
What is the Role of the Project Team Leader? 132
What Problem solving Techniques are Available? 133
Why might Projects Fail? 140
Questions for the TQM Trainer 141
7 Management Style and Culture Change 142
Summary 142
Why is Cultural Change Important in TQM? 142
What is a TQM Person? 143
What is a TQM Manager? 144
How do I go about Influencing the Culture? 145
What does Personal Change Training Involve? 146
How do I Use Behavioural Models to Facilitate
Cultural Change? 150
What Behavioural Theories and Models are Available and
How do I Find Them? 151
Questions for the TQM Trainer 152
8 Communication 153
Summary 153
What are the Implications of TQM for Communication in
the Business? 153
What is the Trainer s Responsibility for Communication? 156
How do I Carry Out a Communication Audit? 157
How do I Help Break Down Communication Barriers? 158
What Communication Skills do People Need? 160
What Media are Available? 160
Questions for the TQM Trainer 163
9 Epilogue 164
Appendix 1 Characteristics of TQM People 165
Appendix 2 Characteristics of TQM Management Style 168
Appendix 3 Communication Audit 174
Index 179
|
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| discipline | Wirtschaftswissenschaften |
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| id | DE-604.BV006613032 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T16:49:15Z |
| institution | BVB |
| isbn | 0749407549 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-004225480 |
| oclc_num | 29390852 |
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| physical | 181 S. graph. Darst. |
| publishDate | 1992 |
| publishDateSearch | 1992 |
| publishDateSort | 1992 |
| publisher | Kogan Page |
| record_format | marc |
| series2 | Practical trainer series |
| spelling | Jeffries, David R. Verfasser aut Training for total quality management David R. Jeffries ; Bill Evans ; Peter Reynolds 1. publ. London Kogan Page 1992 181 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Practical trainer series Total quality management Qualitätsmanagement (DE-588)4219057-5 gnd rswk-swf Mitarbeiterschulung (DE-588)4248043-7 gnd rswk-swf Qualitätsmanagement (DE-588)4219057-5 s Mitarbeiterschulung (DE-588)4248043-7 s DE-604 Evans, Bill 1929-1980 Verfasser (DE-588)137724519 aut Reynolds, Peter Verfasser aut HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=004225480&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Jeffries, David R. Evans, Bill 1929-1980 Reynolds, Peter Training for total quality management Total quality management Qualitätsmanagement (DE-588)4219057-5 gnd Mitarbeiterschulung (DE-588)4248043-7 gnd |
| subject_GND | (DE-588)4219057-5 (DE-588)4248043-7 |
| title | Training for total quality management |
| title_auth | Training for total quality management |
| title_exact_search | Training for total quality management |
| title_full | Training for total quality management David R. Jeffries ; Bill Evans ; Peter Reynolds |
| title_fullStr | Training for total quality management David R. Jeffries ; Bill Evans ; Peter Reynolds |
| title_full_unstemmed | Training for total quality management David R. Jeffries ; Bill Evans ; Peter Reynolds |
| title_short | Training for total quality management |
| title_sort | training for total quality management |
| topic | Total quality management Qualitätsmanagement (DE-588)4219057-5 gnd Mitarbeiterschulung (DE-588)4248043-7 gnd |
| topic_facet | Total quality management Qualitätsmanagement Mitarbeiterschulung |
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