Total quality training: the quality culture and quality trainer
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
London u.a.
McGraw-Hill
1992
|
| Schriftenreihe: | The McGraw-Hill training series
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XVII, 185 S. Ill., graph. Darst. |
| ISBN: | 0077074726 |
Internformat
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
| 001 | BV006609804 | ||
| 003 | DE-604 | ||
| 005 | 00000000000000.0 | ||
| 007 | t | ||
| 008 | 930210s1992 ad|| |||| 00||| eng d | ||
| 020 | |a 0077074726 |9 0-07-707472-6 | ||
| 035 | |a (OCoLC)318338314 | ||
| 035 | |a (DE-599)BVBBV006609804 | ||
| 040 | |a DE-604 |b ger |e rakddb | ||
| 041 | 0 | |a eng | |
| 049 | |a DE-945 |a DE-188 | ||
| 082 | 0 | |a 658.562 |b T355 | |
| 084 | |a QP 370 |0 (DE-625)141872: |2 rvk | ||
| 100 | 1 | |a Thomas, Brian |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Total quality training |b the quality culture and quality trainer |c Brian Thomas |
| 264 | 1 | |a London u.a. |b McGraw-Hill |c 1992 | |
| 300 | |a XVII, 185 S. |b Ill., graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 490 | 0 | |a The McGraw-Hill training series | |
| 650 | 7 | |a Calidad total |2 BUA | |
| 650 | 4 | |a Capacitación de empleados | |
| 650 | 0 | 7 | |a Qualitätssicherung |0 (DE-588)4126457-5 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Mitarbeiterschulung |0 (DE-588)4248043-7 |2 gnd |9 rswk-swf |
| 689 | 0 | 0 | |a Mitarbeiterschulung |0 (DE-588)4248043-7 |D s |
| 689 | 0 | 1 | |a Qualitätssicherung |0 (DE-588)4126457-5 |D s |
| 689 | 0 | |5 DE-604 | |
| 856 | 4 | 2 | |m HBZ Datenaustausch |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=004222899&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-004222899 | ||
Datensatz im Suchindex
| _version_ | 1804120885464924160 |
|---|---|
| adam_text | Page
Acknowledgements ix
Series preface xi
About the series editor xiii
Introduction xv
1 The quality revolution 1
What is quality? 2
Why quality? 3
Why don t we have quality now? 5
2 Major barriers to the achievement of quality 6
Supplier led approaches 6
The problem with customers 7
Throughput orientation 8
Variable standards of performance 9
Managing the status quo 9
A note on attitude problems 10
3 Total quality—philosophy and procedures 12
Clarity and accuracy 12
The statistical basis of quality 21
4 The economics of quality 30
Resourcing errors 30
The cost of quality 32
The route to TQM 37
5 The relevance of TQ principles to internal service functions
and service sector providers 42
Internal service functions 42
Service sector providers 44
Applying TQ techniques some difficulties 46
6 Training—a quality case study 51
Quality problems in training 51
Commitment to training the management of risk 57
Supplier led approaches 59
Contents
7 Tackling quality problems in training—the application of TQ
techniques 71
What business are we in? 71
Quality—the customer is king? 74
Who is the customer of training? 75
Training—the two customer approach 76
What are our customers requirements? 79
Delivering effective training—learning as change 96
Quality improvement techniques 111
8 TQ—the human dimension 120
Understanding personality and behaviour—psychological
theories 120
Applications of the ego function framework to the analysis of
training design, training delivery and the development of
organizational cultures 138
9 Effective training—the organizational context 154
Converting human potential into improved organizational
effectiveness 156
10 TQ training—meeting the challenge 167
The challenge of change 167
Developing quality cultures—the quality training approach 168
The key to quality 170
Self analysis inventory 174
Score sheet 178
Recommended reading 181
Index 183
|
| any_adam_object | 1 |
| author | Thomas, Brian |
| author_facet | Thomas, Brian |
| author_role | aut |
| author_sort | Thomas, Brian |
| author_variant | b t bt |
| building | Verbundindex |
| bvnumber | BV006609804 |
| classification_rvk | QP 370 |
| ctrlnum | (OCoLC)318338314 (DE-599)BVBBV006609804 |
| dewey-full | 658.562 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.562 |
| dewey-search | 658.562 |
| dewey-sort | 3658.562 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01476nam a2200385 c 4500</leader><controlfield tag="001">BV006609804</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">00000000000000.0</controlfield><controlfield tag="007">t</controlfield><controlfield tag="008">930210s1992 ad|| |||| 00||| eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">0077074726</subfield><subfield code="9">0-07-707472-6</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)318338314</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV006609804</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rakddb</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-945</subfield><subfield code="a">DE-188</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.562</subfield><subfield code="b">T355</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QP 370</subfield><subfield code="0">(DE-625)141872:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Thomas, Brian</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Total quality training</subfield><subfield code="b">the quality culture and quality trainer</subfield><subfield code="c">Brian Thomas</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">London u.a.</subfield><subfield code="b">McGraw-Hill</subfield><subfield code="c">1992</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">XVII, 185 S.</subfield><subfield code="b">Ill., graph. Darst.</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="490" ind1="0" ind2=" "><subfield code="a">The McGraw-Hill training series</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Calidad total</subfield><subfield code="2">BUA</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Capacitación de empleados</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Qualitätssicherung</subfield><subfield code="0">(DE-588)4126457-5</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Mitarbeiterschulung</subfield><subfield code="0">(DE-588)4248043-7</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Mitarbeiterschulung</subfield><subfield code="0">(DE-588)4248043-7</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="1"><subfield code="a">Qualitätssicherung</subfield><subfield code="0">(DE-588)4126457-5</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">HBZ Datenaustausch</subfield><subfield code="q">application/pdf</subfield><subfield code="u">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=004222899&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</subfield><subfield code="3">Inhaltsverzeichnis</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-004222899</subfield></datafield></record></collection> |
| id | DE-604.BV006609804 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T16:49:12Z |
| institution | BVB |
| isbn | 0077074726 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-004222899 |
| oclc_num | 318338314 |
| open_access_boolean | |
| owner | DE-945 DE-188 |
| owner_facet | DE-945 DE-188 |
| physical | XVII, 185 S. Ill., graph. Darst. |
| publishDate | 1992 |
| publishDateSearch | 1992 |
| publishDateSort | 1992 |
| publisher | McGraw-Hill |
| record_format | marc |
| series2 | The McGraw-Hill training series |
| spelling | Thomas, Brian Verfasser aut Total quality training the quality culture and quality trainer Brian Thomas London u.a. McGraw-Hill 1992 XVII, 185 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier The McGraw-Hill training series Calidad total BUA Capacitación de empleados Qualitätssicherung (DE-588)4126457-5 gnd rswk-swf Mitarbeiterschulung (DE-588)4248043-7 gnd rswk-swf Mitarbeiterschulung (DE-588)4248043-7 s Qualitätssicherung (DE-588)4126457-5 s DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=004222899&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Thomas, Brian Total quality training the quality culture and quality trainer Calidad total BUA Capacitación de empleados Qualitätssicherung (DE-588)4126457-5 gnd Mitarbeiterschulung (DE-588)4248043-7 gnd |
| subject_GND | (DE-588)4126457-5 (DE-588)4248043-7 |
| title | Total quality training the quality culture and quality trainer |
| title_auth | Total quality training the quality culture and quality trainer |
| title_exact_search | Total quality training the quality culture and quality trainer |
| title_full | Total quality training the quality culture and quality trainer Brian Thomas |
| title_fullStr | Total quality training the quality culture and quality trainer Brian Thomas |
| title_full_unstemmed | Total quality training the quality culture and quality trainer Brian Thomas |
| title_short | Total quality training |
| title_sort | total quality training the quality culture and quality trainer |
| title_sub | the quality culture and quality trainer |
| topic | Calidad total BUA Capacitación de empleados Qualitätssicherung (DE-588)4126457-5 gnd Mitarbeiterschulung (DE-588)4248043-7 gnd |
| topic_facet | Calidad total Capacitación de empleados Qualitätssicherung Mitarbeiterschulung |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=004222899&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT thomasbrian totalqualitytrainingthequalitycultureandqualitytrainer |