Communication and control processes in the delivery of service quality:
Gespeichert in:
| Hauptverfasser: | , , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Cambridge, Mass.
Marketing Service Inst.
1987
|
| Schriftenreihe: | Working paper / Marketing Science Institut
|
| Schlagworte: | |
| Beschreibung: | V, 31 S. graph. Darst. |
Internformat
MARC
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| 100 | 1 | |a Zeithaml, Valarie A. |e Verfasser |0 (DE-588)113065035 |4 aut | |
| 245 | 1 | 0 | |a Communication and control processes in the delivery of service quality |c by Valarie A. Zeithaml ; Leonard L. Berry ; A. Parasuraman |
| 264 | 1 | |a Cambridge, Mass. |b Marketing Service Inst. |c 1987 | |
| 300 | |a V, 31 S. |b graph. Darst. | ||
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| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 490 | 0 | |a Working paper / Marketing Science Institut | |
| 650 | 4 | |a Service industries |x Quality control | |
| 700 | 1 | |a Berry, Leonard L. |e Verfasser |4 aut | |
| 700 | 1 | |a Parasuraman, A. |e Verfasser |4 aut | |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-004209965 | ||
Datensatz im Suchindex
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|---|---|
| any_adam_object | |
| author | Zeithaml, Valarie A. Berry, Leonard L. Parasuraman, A. |
| author_GND | (DE-588)113065035 |
| author_facet | Zeithaml, Valarie A. Berry, Leonard L. Parasuraman, A. |
| author_role | aut aut aut |
| author_sort | Zeithaml, Valarie A. |
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| building | Verbundindex |
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| callnumber-search | TS156.6 |
| callnumber-sort | TS 3156.6 |
| callnumber-subject | TS - Manufactures |
| classification_rvk | QR 560 |
| ctrlnum | (OCoLC)16840869 (DE-599)BVBBV006593583 |
| discipline | Wirtschaftswissenschaften |
| format | Book |
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| id | DE-604.BV006593583 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T16:48:53Z |
| institution | BVB |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-004209965 |
| oclc_num | 16840869 |
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| owner | DE-739 |
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| physical | V, 31 S. graph. Darst. |
| publishDate | 1987 |
| publishDateSearch | 1987 |
| publishDateSort | 1987 |
| publisher | Marketing Service Inst. |
| record_format | marc |
| series2 | Working paper / Marketing Science Institut |
| spelling | Zeithaml, Valarie A. Verfasser (DE-588)113065035 aut Communication and control processes in the delivery of service quality by Valarie A. Zeithaml ; Leonard L. Berry ; A. Parasuraman Cambridge, Mass. Marketing Service Inst. 1987 V, 31 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Working paper / Marketing Science Institut Service industries Quality control Berry, Leonard L. Verfasser aut Parasuraman, A. Verfasser aut |
| spellingShingle | Zeithaml, Valarie A. Berry, Leonard L. Parasuraman, A. Communication and control processes in the delivery of service quality Service industries Quality control |
| title | Communication and control processes in the delivery of service quality |
| title_auth | Communication and control processes in the delivery of service quality |
| title_exact_search | Communication and control processes in the delivery of service quality |
| title_full | Communication and control processes in the delivery of service quality by Valarie A. Zeithaml ; Leonard L. Berry ; A. Parasuraman |
| title_fullStr | Communication and control processes in the delivery of service quality by Valarie A. Zeithaml ; Leonard L. Berry ; A. Parasuraman |
| title_full_unstemmed | Communication and control processes in the delivery of service quality by Valarie A. Zeithaml ; Leonard L. Berry ; A. Parasuraman |
| title_short | Communication and control processes in the delivery of service quality |
| title_sort | communication and control processes in the delivery of service quality |
| topic | Service industries Quality control |
| topic_facet | Service industries Quality control |
| work_keys_str_mv | AT zeithamlvalariea communicationandcontrolprocessesinthedeliveryofservicequality AT berryleonardl communicationandcontrolprocessesinthedeliveryofservicequality AT parasuramana communicationandcontrolprocessesinthedeliveryofservicequality |