APA-Zitierstil (7. Ausg.)

Desatnick, R. L. (1987). Managing to keep the customer: How to achieve and maintain superior customer service throughout the organization (1. ed.). Jossey-Bass.

Chicago-Zitierstil (17. Ausg.)

Desatnick, Robert L. Managing to Keep the Customer: How to Achieve and Maintain Superior Customer Service Throughout the Organization. 1. ed. San Francisco [u.a.]: Jossey-Bass, 1987.

MLA-Zitierstil (9. Ausg.)

Desatnick, Robert L. Managing to Keep the Customer: How to Achieve and Maintain Superior Customer Service Throughout the Organization. 1. ed. Jossey-Bass, 1987.