Managing to keep the customer: how to achieve and maintain superior customer service throughout the organization
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
San Francisco [u.a.]
Jossey-Bass
1987
|
| Ausgabe: | 1. ed. |
| Schriftenreihe: | The Jossey-Bass management series
|
| Schlagworte: | |
| Beschreibung: | XVI, 163 S. |
| ISBN: | 1555420273 |
Internformat
MARC
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| 100 | 1 | |a Desatnick, Robert L. |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Managing to keep the customer |b how to achieve and maintain superior customer service throughout the organization |c Robert L. Desatnick |
| 250 | |a 1. ed. | ||
| 264 | 1 | |a San Francisco [u.a.] |b Jossey-Bass |c 1987 | |
| 300 | |a XVI, 163 S. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 490 | 0 | |a The Jossey-Bass management series | |
| 650 | 4 | |a Customer relations | |
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| 650 | 0 | 7 | |a Kundendienst |0 (DE-588)4135134-4 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Kundenmanagement |0 (DE-588)4236865-0 |2 gnd |9 rswk-swf |
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Datensatz im Suchindex
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|---|---|
| any_adam_object | |
| author | Desatnick, Robert L. |
| author_facet | Desatnick, Robert L. |
| author_role | aut |
| author_sort | Desatnick, Robert L. |
| author_variant | r l d rl rld |
| building | Verbundindex |
| bvnumber | BV006550671 |
| callnumber-first | H - Social Science |
| callnumber-label | HF5415 |
| callnumber-raw | HF5415.5 |
| callnumber-search | HF5415.5 |
| callnumber-sort | HF 45415.5 |
| callnumber-subject | HF - Commerce |
| classification_rvk | QP 690 |
| ctrlnum | (OCoLC)14412375 (DE-599)BVBBV006550671 |
| dewey-full | 658.8/12 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 |
| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 1. ed. |
| format | Book |
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| genre | (DE-588)4522595-3 Fallstudiensammlung gnd-content |
| genre_facet | Fallstudiensammlung |
| id | DE-604.BV006550671 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-09T16:48:09Z |
| institution | BVB |
| isbn | 1555420273 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-004176232 |
| oclc_num | 14412375 |
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| owner | DE-739 DE-188 |
| owner_facet | DE-739 DE-188 |
| physical | XVI, 163 S. |
| publishDate | 1987 |
| publishDateSearch | 1987 |
| publishDateSort | 1987 |
| publisher | Jossey-Bass |
| record_format | marc |
| series2 | The Jossey-Bass management series |
| spelling | Desatnick, Robert L. Verfasser aut Managing to keep the customer how to achieve and maintain superior customer service throughout the organization Robert L. Desatnick 1. ed. San Francisco [u.a.] Jossey-Bass 1987 XVI, 163 S. txt rdacontent n rdamedia nc rdacarrier The Jossey-Bass management series Customer relations Customer services Marketingstrategie (DE-588)4120697-6 gnd rswk-swf Kundendienst (DE-588)4135134-4 gnd rswk-swf Kundenmanagement (DE-588)4236865-0 gnd rswk-swf (DE-588)4522595-3 Fallstudiensammlung gnd-content Marketingstrategie (DE-588)4120697-6 s DE-604 Kundendienst (DE-588)4135134-4 s Kundenmanagement (DE-588)4236865-0 s 1\p DE-604 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Desatnick, Robert L. Managing to keep the customer how to achieve and maintain superior customer service throughout the organization Customer relations Customer services Marketingstrategie (DE-588)4120697-6 gnd Kundendienst (DE-588)4135134-4 gnd Kundenmanagement (DE-588)4236865-0 gnd |
| subject_GND | (DE-588)4120697-6 (DE-588)4135134-4 (DE-588)4236865-0 (DE-588)4522595-3 |
| title | Managing to keep the customer how to achieve and maintain superior customer service throughout the organization |
| title_auth | Managing to keep the customer how to achieve and maintain superior customer service throughout the organization |
| title_exact_search | Managing to keep the customer how to achieve and maintain superior customer service throughout the organization |
| title_full | Managing to keep the customer how to achieve and maintain superior customer service throughout the organization Robert L. Desatnick |
| title_fullStr | Managing to keep the customer how to achieve and maintain superior customer service throughout the organization Robert L. Desatnick |
| title_full_unstemmed | Managing to keep the customer how to achieve and maintain superior customer service throughout the organization Robert L. Desatnick |
| title_short | Managing to keep the customer |
| title_sort | managing to keep the customer how to achieve and maintain superior customer service throughout the organization |
| title_sub | how to achieve and maintain superior customer service throughout the organization |
| topic | Customer relations Customer services Marketingstrategie (DE-588)4120697-6 gnd Kundendienst (DE-588)4135134-4 gnd Kundenmanagement (DE-588)4236865-0 gnd |
| topic_facet | Customer relations Customer services Marketingstrategie Kundendienst Kundenmanagement Fallstudiensammlung |
| work_keys_str_mv | AT desatnickrobertl managingtokeepthecustomerhowtoachieveandmaintainsuperiorcustomerservicethroughouttheorganization |