Managing the total quality transformation:
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
New York u. a.
McGraw HIll
1991
|
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | XXI, 223 S. graph. Darst. |
| ISBN: | 0070050716 |
Staff View
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
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| 001 | BV006085521 | ||
| 003 | DE-604 | ||
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| 007 | t | ||
| 008 | 921030s1991 d||| |||| 00||| eng d | ||
| 020 | |a 0070050716 |9 0-07-005071-6 | ||
| 035 | |a (OCoLC)21874777 | ||
| 035 | |a (DE-599)BVBBV006085521 | ||
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| 084 | |a QP 624 |0 (DE-625)141914: |2 rvk | ||
| 084 | |a FER 060f |2 stub | ||
| 100 | 1 | |a Berry, Thomas H. |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Managing the total quality transformation |c Thomas H. Berry |
| 264 | 1 | |a New York u. a. |b McGraw HIll |c 1991 | |
| 300 | |a XXI, 223 S. |b graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 650 | 4 | |a Cercles de qualité | |
| 650 | 4 | |a Qualité des produits | |
| 650 | 4 | |a Qualité totale | |
| 650 | 4 | |a Quality circles | |
| 650 | 4 | |a Quality of products | |
| 650 | 4 | |a Total quality management | |
| 650 | 0 | 7 | |a Qualitätsmanagement |0 (DE-588)4219057-5 |2 gnd |9 rswk-swf |
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| 999 | |a oai:aleph.bib-bvb.de:BVB01-003842347 | ||
Record in the Search Index
| _version_ | 1804120308563574784 |
|---|---|
| adam_text | Contents
Foreword xiii
Preface xv
Acknowledgments xix
1. TQM: What s It Really AH About? 1
Defining Quality 2
Understanding the Quality Improvement Process 3
Total Quality Management vs. Quality Circles, Customer Satisfaction,
and Productivity Improvement 4
Why Is a TQM Process Needed? 5
What Are the Advantages and Benefits of TQM? 7
Maintaining a Competitive Advantage 11
Transformation Checkpoints 12
References 12
2. Setting the Stage for Quality 14
Organizing for Quality 14
The Phase 1 Quality Organization 15
The Quality Council s Mission 17
The Quality Quarterback and Design Team 17
The Phase 2 Quality Organization 20
The Phase 3 Quality Organization 21
Assessing Corporate Culture, Employee Attitudes, and Customer
Perceptions 21
vii
Viii Contents
Paying the Cost of Poor Quality 24
Defining Your Quality Policy 25
Transformation Checkpoints 27
3. A Total Quality Management Implementation Strategy 28
Knowing What to Expect 29
Signaling the Organization 34
Selecting a Bottom Up or Top Down Approach 35
Deciding How to Begin 37
Transformation Checkpoints 38
4. A Total Quality Model 39
Realizing the Need: Center Circle 40
Structuring, Committing, Setting, Determining, and Designing:
Concentric Circles 2 and 3 41
Teams, Quality Planning, Unit Level Quality, and Training:
Concentric Circle 4 43
Awareness, Promotion, Recognition, and Celebration:
Concentric Circle 5 47
Demanding Vendor Quality, Enhancing the TQM Process,
and Monitoring and Measuring Quality: More on
Concentric Circle 5 48
As a Quick Review 53
Transformation Checkpoints 53
5. Team Tackling Quality Problems 55
What Is the Role of Teams? 55
What Are the Scope and Makeup of Ql Teams? 56
Selecting and Stratifying Projects 58
Transformation Checkpoints 62
6. QI Teams: The 400 Percent Return on Investment 63
Part 1: Highlighting the Issue or Problem 63
Part 2: Analyzing the Problem 65
Part 3: Solving the Problem 67
Part 4: Following Up 68
Seven Statistical Process Control Tools 71
Encouraging Team Support 71
Transformation Checkpoints 74
Contents ix
7. Quality Planning 75
What Is Quality Business Planning? 75
What Is Quality Product and Services Planning? 81
What Is Quality Process Planning? 87
As a Quick Review 90
Transformation Checkpoints 90
8. Unit Level Quality 93
Defining the Quality Chain of Events 94
Unit Level Quality and P.D.C.A. 97
Plan: D. C. A. 99
Do: P. [D] C. A. 104
Check: P. D. [C] A. 104
Act: P. D. C. [A] 104
The Benefits of Unit Level Quality 105
Transformation Checkpoints 106
References 107
9. A Transformation to TQM and the Critical Success 108
Factors
Before TQM 109
Witnessing a TQM Transformation 111
The Critical Success Factors for TQM 113
Transformation Checkpoints 121
10. The Quality Kickoff: Turning on the Burners 122
Picking a Test Site 122
The Kickoff 124
Turning on the Burners 125
Continuing the Journey 126
Supporting the Test Site 127
What to Expect 127
Transformation Checkpoints 128
11. Beyond the Test Site: Going for Companywide TQM 130
Packaging and Marketing the Test Site Experience 131
Organizing for Companywide TQM 134
Starting a Corporate Kickoff 137
Adding Quality Planning 137
Selecting QI Projects 138
X Contents
Forming Teams and Starting Training 140
Selecting Facilitators 140
Promoting Communication and Awareness 142
Sponsoring Unit Level Quality 142
Setting a TQM Vision 143
Transformation Checkpoints 144
12. For Top Management Only 146
General TQM Support Tips for Top Managers 146
Ten Specific Support Actions for Top Managers 149
Ten Specific TQM Involvement Actions for
Top Managers 152
Transformation Checkpoints 157
13. Celebrating Quality 159
What Are the Roles of Celebration, Recognition,
and Rewards? 159
Adopting Principles of Recognition 162
Developing a Recognition Process 166
Transformation Checkpoints 169
14. Hitting High Gear 171
Understanding the Changing Role of the Quality Department
and the Quality Council 172
Reviewing a Week in the Life of a Lead Team 173
Keeping the Rig on the Road 174
The Role of Your Principal Vendors 178
Considering the Malcolm Baldrige National Quality Award 181
Transformation Checkpoints 182
15. A Thousand Points of Contact 183
Selecting the Best People 184
Training for Customer Delight 186
Managing for Customer Delight 189
Rewarding Employees and Building Spirit 191
Transfomtation Checkpoints 194
16. Avoiding the Traps 196
Evaluating Management Behavior 197
Understanding Some Basic TQM Concepts 201
Contents xi
Training 202
Selecting QI Projects 204
Defining the Quality Organization 206
Researching Customers 207
Understanding the Corporate Culture 208
Transformation Checkpoints 209
17. A Quality Conclusion 211
Mounting a Quality Revolution in Your Company 212
Reviewing the Basic Steps and Key Points 212
Going Beyond the Quality Horizon 216
Index 219
|
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| indexdate | 2024-07-09T16:40:01Z |
| institution | BVB |
| isbn | 0070050716 |
| language | English |
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| spelling | Berry, Thomas H. Verfasser aut Managing the total quality transformation Thomas H. Berry New York u. a. McGraw HIll 1991 XXI, 223 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Cercles de qualité Qualité des produits Qualité totale Quality circles Quality of products Total quality management Qualitätsmanagement (DE-588)4219057-5 gnd rswk-swf Qualitätsmanagement (DE-588)4219057-5 s DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=003842347&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Berry, Thomas H. Managing the total quality transformation Cercles de qualité Qualité des produits Qualité totale Quality circles Quality of products Total quality management Qualitätsmanagement (DE-588)4219057-5 gnd |
| subject_GND | (DE-588)4219057-5 |
| title | Managing the total quality transformation |
| title_auth | Managing the total quality transformation |
| title_exact_search | Managing the total quality transformation |
| title_full | Managing the total quality transformation Thomas H. Berry |
| title_fullStr | Managing the total quality transformation Thomas H. Berry |
| title_full_unstemmed | Managing the total quality transformation Thomas H. Berry |
| title_short | Managing the total quality transformation |
| title_sort | managing the total quality transformation |
| topic | Cercles de qualité Qualité des produits Qualité totale Quality circles Quality of products Total quality management Qualitätsmanagement (DE-588)4219057-5 gnd |
| topic_facet | Cercles de qualité Qualité des produits Qualité totale Quality circles Quality of products Total quality management Qualitätsmanagement |
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