APA (7th ed.) Citation

Davidow, W. H., & Uttal, B. (1989). Total customer service: The ultimate weapon (1. ed.). Harper & Row.

Chicago Style (17th ed.) Citation

Davidow, William H., and Bro Uttal. Total Customer Service: The Ultimate Weapon. 1. ed. New York u. a: Harper & Row, 1989.

MLA (9th ed.) Citation

Davidow, William H., and Bro Uttal. Total Customer Service: The Ultimate Weapon. 1. ed. Harper & Row, 1989.