Total quality management for engineers:
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Cambridge, England
Woodhead Publ.
1991
|
| Edition: | 1. publ. |
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Item Description: | Literaturverz. S. 233 - 249 |
| Physical Description: | XI, 254 S. graph. Darst. |
| ISBN: | 1855730243 |
Staff View
MARC
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| 100 | 1 | |a Zairi, Mohamed |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Total quality management for engineers |c Mohamed Zairi |
| 250 | |a 1. publ. | ||
| 264 | 1 | |a Cambridge, England |b Woodhead Publ. |c 1991 | |
| 300 | |a XI, 254 S. |b graph. Darst. | ||
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| 500 | |a Literaturverz. S. 233 - 249 | ||
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| 650 | 4 | |a Total quality management | |
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Record in the Search Index
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| adam_text | CONTENTS
Foreword vii
Preface ix
1 The engineer and TQM: A positive link 1
Introduction 1 The engineer as a specialist 2 The failure of engineering
educational systems: The UK experience 3 The new breed of engineers 4
Engineers competences and the role of TQM 9 The evolution of engineers for
Total Quality Management 10 The engineer in a TQM environment 12
Conclusions 14
2 The pioneers of TQM 15
How old is the quality concept? 15 Why are the Japanese leading the field
of quality? 16 How the West has woken up to the importance of quality 16
W E Deming 17 Joseph M Juran 21 Philip B Crosby 23 Armand V
Feingenbaum 25 Bill Conway 26 Kaoru Ishikawa 26 Genichi Taguchi 27
Shigeo Shingo 30 WGOuchi31
3 Defining TQM: The philosophy 33
Introduction 33 What is quality? 33 Some quality characteristics 36 The
quality processes 36 What is meant by Quality Control? 37 What is meant by
Statistical Quality Control? 39 What is meant by Total Quality Control? 39
What is meant by Quality Assurance? 40 What is meant by Total Quality
Management? 41 Some examples of TQM models 44 TQM a boardroom
place 50 TQM and productivity a link 51 TQM and Advanced Manufacturing
Technology a link 55
4 Defining TQM: The systems 58
The meaning of quality systems 58 Why are Quality Assurance systems
needed? 60 The role of quality standards 61 The different stages of a quality
assurance system 62 The implementation of quality systems 64 The ISO 9000
quality system 73 British Standard BS 5750/ISO 9000 73 Registration and
accreditation in quality systems 82
5 Defining TQM: Tools and techniques 87
Introduction 87 Why use tools and techniques in TQM? 88 How do we define
processes? 90 Process variation and its causes 94 What are the tools and
techniques for TQM? 99 Process capability 117 The implementation of
Statistical Process Control 119
6 Total Preventative Maintenance for TQM 124
Introduction 124 What is TPM? 125 Failure patterns 128 Costs and benefits
of TPM 132 Some examples of TPM implementation 135 Towards Zero
Defect: Zero Breakdown 140 Implementing TPM: Some guidelines 142
7 Total Safety Systems for TQM 145
The cost of poor safety 145 Defining total safety systems 146 The economic
value of safety standards 150 The implementation of Total Safety Systems: A
management responsibility 152 Tools and techniques for the achievement of
Zero Risk 157 Does new technology lead to effective safety practices? 161 Is
safety a behavioural question? 163 Towards a positive implementation of Total
Safety Systems 164
8 Essentials of TQM: Leadership 166
Leaders, who are they? 166 Management or leadership what is the
difference? 170 Leading the leaders: The role of the boardroom 173 The first
task of a leader: Setting the corporate identity 175 The second task of a leader:
Generating commitment 178 The third task of leadership: Managing power
processes 180 The fourth task of leadership: Managing the culture
transformation 182 The fifth task of leadership: Avoiding being a visionary
leader 186 Is charisma enough for strong TQM leadership? 187
9 Essentials of TQM: Customer supplier chains 190
Introduction 190 Internal customer supplier chains 191 External customer
supplier chains 192 From customer satisfaction to customer commitment 195
From a win lose to a win win situation 197 Towards single sourcing supplier
chains 197 The power of communications in customer supplier chains 202
Customer supplier chains in a technological context 204 Customer supplier
chains: An extended model 208
10 Essentials of TQM: Continuous improvement 210
Continuous improvement: What is it? 210 Continuous improvement or Kaizen:
What is the difference? 212 Leadership for continuous improvement 215 The
role of teams in continuous improvement 216 The implementation of continuous
improvement: How to do it? 220
11 Concluding remarks: Implementation, costing and measurement
issues 226
The road to excellence 226 TQM implementation 226 Quality costing 229
Quality measurement 230
Bibliography 233
Index 250
4.
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| indexdate | 2024-07-09T16:36:26Z |
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| isbn | 1855730243 |
| language | English |
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| physical | XI, 254 S. graph. Darst. |
| publishDate | 1991 |
| publishDateSearch | 1991 |
| publishDateSort | 1991 |
| publisher | Woodhead Publ. |
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| spelling | Zairi, Mohamed Verfasser aut Total quality management for engineers Mohamed Zairi 1. publ. Cambridge, England Woodhead Publ. 1991 XI, 254 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Literaturverz. S. 233 - 249 Ingenieurwissenschaften Engineering Management Total quality management Qualitätsmanagement (DE-588)4219057-5 gnd rswk-swf Qualitätsmanagement (DE-588)4219057-5 s DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=003689436&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Zairi, Mohamed Total quality management for engineers Ingenieurwissenschaften Engineering Management Total quality management Qualitätsmanagement (DE-588)4219057-5 gnd |
| subject_GND | (DE-588)4219057-5 |
| title | Total quality management for engineers |
| title_auth | Total quality management for engineers |
| title_exact_search | Total quality management for engineers |
| title_full | Total quality management for engineers Mohamed Zairi |
| title_fullStr | Total quality management for engineers Mohamed Zairi |
| title_full_unstemmed | Total quality management for engineers Mohamed Zairi |
| title_short | Total quality management for engineers |
| title_sort | total quality management for engineers |
| topic | Ingenieurwissenschaften Engineering Management Total quality management Qualitätsmanagement (DE-588)4219057-5 gnd |
| topic_facet | Ingenieurwissenschaften Engineering Management Total quality management Qualitätsmanagement |
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