Achieve total quality:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Cambridge
Director Books
1992
|
| Ausgabe: | 1. publ. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | IX, 197 S. graph. Darst. |
| ISBN: | 0130060577 |
Internformat
MARC
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| 300 | |a IX, 197 S. |b graph. Darst. | ||
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| 650 | 7 | |a Production - Gestion |2 ram | |
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Datensatz im Suchindex
| _version_ | 1804120060887826432 |
|---|---|
| adam_text | Contents
Preface vii
Introduction 1
1 What is Total Quality? 4
What quality means 5
The consultant 9
Defining the terms 11
Company wide quality improvement 13
Homogeneity 16
2 Quality related costs 19
Who suffers most service or manufacturing? 19
Supply and demand 22
Quality related cost elements 23
No quality absolutes! 31
The Hutchins Hypothesis 34
Unnecessary perfectionism 35
Accounting for quality related costs 36
Summary 41
3 Total Quality success stories 1 43
Kanzanji Hotel 43
Hawaiian Spa 48
Matsuchita Refrigerator Company 49
Summary 63
4 Total Quality success stories 2 64
Kobayashi Kose 64
Komatsu 70
Total Quality in the United Kingdom 77
m
I
iv Contents
Short Bros, Belfast 77
Amersham International 82
H.J. Heinz, UK 82
Summary of Chapters 3 and 4 83
Conclusion 87
5 Statistical process control 88
Case 1 The leaky catheter bag 91
Case 2 Bandage knitting needles 92
Variable data 94
Case 2 revisited measuring the finished product 97
Case 3 Plant maintenance 99
Frequency diagrams for simple control 101
Concentration diagram method 104
Case 4 Stitching faults 104
Variable data control 105
Moving up the scale 106
Case 5 The cracked bed 107
6 Quality improvement the human factor 113
Getting results from people 114
Professional specialization 116
A remedy for short termism 126
The role of Quality Circles 126
Strategy for the chief executive 133
7 Systems, ISO 9000 and BS 5750 in context 135
Supplier evaluation 135
Third party assessment and supplier evaluation 138
Summary 141
Alternative strategies 142
8 The problem solving process 145
Project ownership 148
Project identification 149
Project selection 150
Project description 151
Problem solving 152
Project by project improvement to overcome excessive
order to delivery time 156
Contents v
9 Implementing Total Quality 158
i Policy management 158
Policy development 159
; Critical success factors 161
; Customer perceptions 162
Strengths and weaknesses against competition 163
Benchmarking 163
Annual goals 164
Establishing the structure 165
Facilitator and team leader training 166
Policy deployment or dissemination 167
Feedback loop 167
Annual audit and review 168
Recognition and reward 168
Quality Council 169
Conclusion 171
Appendix I A brief history of Total Quality 172
I Its roots in Japan 172
| Japanese Total Quality Control 174
I The 1990s 177
Appendix II The international scene 178
Quality in the United States 179
Quality in Japan 182
Quality in Europe 184
Singapore: Total Quality a national programme 185
: Conclusion 186
] Appendix III Total Quality health check 188
j Self assessment inventory 188
I Suggested scoring method 191
Personal evaluation by QCC members 192
Total Quality health check 193
Index 194
|
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| callnumber-subject | HD - Industries, Land Use, Labor |
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| ctrlnum | (OCoLC)24174476 (DE-599)BVBBV005871931 |
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| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
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| dewey-search | 658.5/62 |
| dewey-sort | 3658.5 262 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 1. publ. |
| format | Book |
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| id | DE-604.BV005871931 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T16:36:05Z |
| institution | BVB |
| isbn | 0130060577 |
| language | English |
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| physical | IX, 197 S. graph. Darst. |
| publishDate | 1992 |
| publishDateSearch | 1992 |
| publishDateSort | 1992 |
| publisher | Director Books |
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| spelling | Hutchins, David Verfasser aut Achieve total quality David Hutchins 1. publ. Cambridge Director Books 1992 IX, 197 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Kwaliteitszorg gtt Production - Contrôle ram Production - Gestion ram Qualité - Contrôle ram Total quality management Qualitätsmanagement (DE-588)4219057-5 gnd rswk-swf Qualitätsmanagement (DE-588)4219057-5 s DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=003676032&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Hutchins, David Achieve total quality Kwaliteitszorg gtt Production - Contrôle ram Production - Gestion ram Qualité - Contrôle ram Total quality management Qualitätsmanagement (DE-588)4219057-5 gnd |
| subject_GND | (DE-588)4219057-5 |
| title | Achieve total quality |
| title_auth | Achieve total quality |
| title_exact_search | Achieve total quality |
| title_full | Achieve total quality David Hutchins |
| title_fullStr | Achieve total quality David Hutchins |
| title_full_unstemmed | Achieve total quality David Hutchins |
| title_short | Achieve total quality |
| title_sort | achieve total quality |
| topic | Kwaliteitszorg gtt Production - Contrôle ram Production - Gestion ram Qualité - Contrôle ram Total quality management Qualitätsmanagement (DE-588)4219057-5 gnd |
| topic_facet | Kwaliteitszorg Production - Contrôle Production - Gestion Qualité - Contrôle Total quality management Qualitätsmanagement |
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