A diagnostic approach to organizational behavior:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Boston u.a.
Allyn and Bacon
1987
|
| Ausgabe: | 2. ed. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XVIII, 776 S. Ill., graph. Darst. |
| ISBN: | 0205103103 0205105580 |
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Datensatz im Suchindex
| _version_ | 1804119770825490432 |
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| adam_text | Titel: A diagnostic approach to organizational behavior
Autor: Gordon, Judith R
Jahr: 1987
Complete Contents Preface XV PART I INTRODUCTION 1 Chapter 1 Setting the Stage 3 Introduction 4 The Diagnostic Approach 6 The Historical Perspectives 13 Organization of This Book 27 Summary 28 Endnotes 30 Recommended Readings 31 PART II DIAGNOSING INDIVIDUAL BEHAVIOR 33 Chapter 2 Understanding Perception, Attribution, and Learning 35 Introduction 36 The Perception Process 38 Perceptual Distortions 43 The Attribution Process 46 Attributional Biases 48 The Learning Process 50 Summary 53 Readings 55 2-1: Why Did You Do That? Attribution Theory in Organizations/ Jean M. Bartunek 55 2-2: A Social Learning Approach to Behavioral Management: Radical Behaviorists Mellowing Out / Robert Kreitner and Fred Luthans 59 Activities 73 2—1: Facts and Inferences 73 2-2: Attribution Exercise 73 2-3: A-Plus Aeronautics 75 2-4: Bellefonte Rubber Works 76 2-5: The Road to Hell 82 2- 6: Learning by Modeling 86 Concluding Comments 87 Endnotes 87 Recommended Readings 88 Chapter 3 Diagnosing Motivational Problems and the Reward System 89 Introduction 90 Needs Theories 91 Equity Theory 103 Reinforcement Theory 107 Expectancy Theory 115 Goal-Setting and Motivation 119 The Reward System 120 Summary 123 Reading 125 3— 1: On the Folly of Rewarding A, While Hoping for B/ Steven Kerr 125 Activities 136 3-1: Needs Assessment Questionnaire 136 3-2: Equity Questionnaire 137 3—3: Expectancy Questionnaire 138 3-4: Goal-Setting Exercise 140 3-5: Hausser Food Products Company 143 3-6: Motivational Plan 149 3-7: Anderson Manufacturing and Development Company 150 3-8: Compensation Ratings 160 Concluding Comments 161 Endnotes 162 Recommended Readings 163 ix
X COMPLETE CONTENTS Chapter 4 Dealing with Individual Concluding Comments 263 Differences, Development, and Endnotes 264 Stress 165 Recommended Readings 265 Introduction 166 Individual Differences in Personality Individual Development 167 171 PART III DIAGNOSING GROUP Stress in Organizations 182 BEHAVIOR 267 Summary 191 Reading 4-1: Employee Claims for Damages 193 Chapter 6 Assessing Group Performance 269 Add to the High Cost of Stress/ John M. Ivancevich and Michael Introduction 270 T. Matteson 193 Formation 271 Activities 199 Development 273 4-1: Type A-Type B Self-Test 199 Goals 277 4-2: Lifeline Exercise 200 Norms 278 4-3: Anderson Manufacturing and Roles 281 Development Company 200 Structural Configuration 283 4-4: Socialization Exercise 201 Decision-Making 285 4-5: Diagnosis of Stress and Its Diagnosing Work-Team Effectiveness 291 Causes 201 Increasing Group Effectiveness 294 4-6: Bob Knowlton 202 Summary 295 Concluding Comments 207 Reading 297 Endnotes 207 6—1: The Development and Recommended Readings 209 Enforcement of Group Norms/ Daniel C. Feldman 297 Chapter 5 Analyzing Decision-Making and Activities 304 Communication 211 6-1: Tubident, S.A. 6-2: Group Problem-Solving Meeting 304 Introduction 212 at the Community Agency 315 The Role of Information in Organizations 212 6-3: Decision-Making in Groups 316 The Process of Decision-Making 213 6-4: The Case of the Missing Time 317 The Process of Communication 223 6-5: Paper Tower Exercise 321 Summary 234 6—6: Observation and Analysis of a Readings 235 Group s Behavior 322 5-1: Decisions/Kevin McKean 235 Concluding Comments 323 5-2: Improving Face-to-Face Endnotes 323 Relationships/ Edgar H. Schein 244 Recommended Readings 325 Activities 253 5—1: The NASA Exercise 5-2: Creative Thinking 5-3: Diagnosing Communication 253 254 255 Chapter 7 Describing Intergroup Behavior and Communication 327 5-4: Coromed Corporation 5-5: One-way versus Two-way 257
Introduction 328 Communication 261 Types of Interdependent Groups 329 5-6: The Road to Hell 262 Influences on Relationships Between Groups 332 5-7: Nonverbal Communication 262 Intergroup Communication 336 5-8: Improving Listening Effectiveness 263 Special Cases of Intergroup Relations 339
Improving the Relationships Between Groups 341 Summary 344 Reading 346 7—1: Overcoming Group Warfare/ Robert R. Blake and Jane S. Mouton 346 Activities 359 7-1: Rondell Data Corporation 359 7-2: Hollow Square: A Communication Experiment 368 7-3: World Bank: An Intergroup Negotiation 369 7-4: Dumas Public Library 371 7- 5: The Border Dispute 385 Concluding Comments 388 Endnotes 388 Recommended Readings 389 Chapter 8 Evaluating Leadership 391 Introduction 392 Trait Perspective 394 Behavioral View 396 Situational Leadership 400 Attributional Model 416 Operant Conditioning Approach 418 Substitutes for Leadership 420 Leadership versus Management 421 Summary 423 Readings 425 8— 1: The Leadership Challenge: A Call for the Transformational Leader/ Noel M. Tichy and David O. Ulrich 425 8—2: Managerial Work: Analysis from Observation/ Henry Mintzberg 433 Activities 446 8-1: Leadership Style Inventory 446 8-2: Budget Motors, Inc. 451 8-3: Leadership Role Play 454 8—4: Decision-Making Cases 455 8-5: The Case of the Missing Time 457 8-6: Managerial Diary 458 8-7: Planning for Effective Leadership 458 Concluding Comments 458 Endnotes 459 Recommended Readings 462 COMPLETE CONTENTS xi Chapter 9 Defining Power and Conflict Issues 463 Introduction 464 Reasons for Exerting Power 466 Sources of Power 468 Political Action in Organizations 472 Conflict in Organizations 474 Managing Conflict, Power, and Political Action in Organizations 478 Summary 483 Reading 484 9—1: Trade Routes: The Manager s Network of Relationships/ Robert E. Kaplan 484 Activities 497 9—1: Diagnosis of the Sources of Power 497 9-2: Empowerment Profile 497 9-3: Social Power Exercise 499 9-4: Elizabeth Best (A), (B), (C), (D) 502 9—5: Ugli Orange Role Play 515 9-6: Dumas Public Library 515 Concluding Comments 516 Endnotes 517 Recommended Readings 518 PART IV DIAGNOSING BEHAVIOR AT THE ORGANIZATIONAL LEVEL 519 Chapter 10 Identifying Organizational
Structures 521 Introduction 522 The Organization Chart 522 Organization by Departmentation 529 Classification by Means of Coordination 537 Comprehensive Structural Paradigms 540 The Informal Organization 543 Building Effective Organizational Structures 545 Summary 546 Readings 547 10—1: Barriers to Rational Design of Project Organizations/ C.B. Tatum 547 10-2: Restructuring Accounting Firms for Better Client Service/ Judith R. Gordon, Louis S. Corsini, and Michael L. Fetters 557
xii COMPLETE CONTENTS Activities 570 10-1: The Ajax Company 570 10-2: Analysis of Organizational Charts 571 10-3: National Insurance Company 573 10-4: Centerstate University 576 10-5: Magnacomp Incorporated 583 10-6: Analysis of Organization Structure 587 Concluding Comments 587 Endnotes 587 Recommended Readings 588 Chapter 11 Considering the Environment, Technology, and Other Influences on Organization Design 589 Introduction 590 The Environment 591 Technology 596 Organizational Goals 599 Characteristics of the Workforce 600 Size and Age of the Organization 602 Organizational Life Cycle 602 Redesigning the Organization 604 Summary 605 Reading 607 11-1: The Five Stages of Small Business Growth/ Neil C. Churchill and Virginia L. Lewis 607 Activities 620 11—1: Bandi Corporation 620 11-2: Words-in-Sentences Company 630 11-3: Centerstate University 632 11-4: City of Brookside Redesign 632 11-5: Organizational Life Cycle Exercise 634 11-6: Organizational Redesign Problem 634 Concluding Comments 634 Endnotes 635 Recommended Readings 636 Chapter 12 Reviewing Work Design 637 Introduction 638 Work Simplification 640 Work Enrichment 642 Alternative Work Arrangements 647 Quality-of-Work-Life Programs 651 Prescribing Work Redesign 653 Summary 655 Reading 656 12—1: Quality of Work Life: Perspectives and Directions/ David A. Nadler and Edward E. Lawler, III 656 Activities 664 12—1: Volkswagen in Stockholm AB 664 12-2: Work Simplification and Job Enlargement Role Play 669 12-3: Job Redesign Problems 670 12-4: Kellogg Salada Canada Ltd. 671 12-5: Long-life Insurance Company 679 12-6: Fine Furniture, Inc. 679 Concluding Comments 680 Endnotes 681 Recommended Readings 682 PART V CONCLUSION 683 Chapter 13 Changing Organizations Through Effective Action 685 Introduction 686 General Approaches to Change 687 Implementing Action in Organizations 690 Selecting and Implementing an Intervention Strategy 695 Evaluating the Change Process
698 Institutionalizing Action in Organizations 701 Making Effective Organizational Transformations 701 Building Organizational Culture 702 Summary 705 Reading 706 13-1: Coming to a New Awareness of Organizational Culture/ Edgar H. Schein 706 Activities 718 13—1: Force Field Analysis 718 13-2: Beta Bureau (A), (B) 718 13—3: Bridgeton Temporary Services 723 13—4: Restructuring in a Religious Order 724 13-5: Analysis of a Problem Scenario 731 Concluding Comments 731
Endnotes 732 Recommended Readings 733 Chapter 14 Increasing Organizational Effectiveness 735 Introduction 736 A Review of the Diagnostic Approach 738 Criteria of Organizational Effectiveness 746 A Strategic Summation 746 An International Summation 748 Summary 750 Activities 751 14-1: The Department of Public Welfare 751 COMPLETE CONTENTS xiii 14-2: Restructuring in a Religious Order 754 14-3: Analysis of an Organizational Novel 754 14-4: Case Analysis 754 14-5: Organizational Analysis 755 Concluding Comments 755 Endnotes 755 Recommended Readings 756 Indexes 757 Names 759 Subjects 763
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| spelling | Gordon, Judith R. Verfasser aut A diagnostic approach to organizational behavior Judith R. Gordon 2. ed. Boston u.a. Allyn and Bacon 1987 XVIII, 776 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Organisatiegedrag gtt Organisatieonderzoek gtt Organizational behavior Organisationssoziologie (DE-588)4043788-7 gnd rswk-swf Organisationsentwicklung (DE-588)4126887-8 gnd rswk-swf Organisationsstruktur (DE-588)4115464-2 gnd rswk-swf Organisationsverhalten (DE-588)4285859-8 gnd rswk-swf Organisationsforschung (DE-588)4121431-6 gnd rswk-swf Organisationspsychologie (DE-588)4043786-3 gnd rswk-swf 1\p (DE-588)4123623-3 Lehrbuch gnd-content Organisationsverhalten (DE-588)4285859-8 s Organisationssoziologie (DE-588)4043788-7 s Organisationspsychologie (DE-588)4043786-3 s 2\p DE-604 Organisationsstruktur (DE-588)4115464-2 s 3\p DE-604 Organisationsforschung (DE-588)4121431-6 s 4\p DE-604 Organisationsentwicklung (DE-588)4126887-8 s 5\p DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=003479734&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 2\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 3\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 4\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 5\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Gordon, Judith R. A diagnostic approach to organizational behavior Organisatiegedrag gtt Organisatieonderzoek gtt Organizational behavior Organisationssoziologie (DE-588)4043788-7 gnd Organisationsentwicklung (DE-588)4126887-8 gnd Organisationsstruktur (DE-588)4115464-2 gnd Organisationsverhalten (DE-588)4285859-8 gnd Organisationsforschung (DE-588)4121431-6 gnd Organisationspsychologie (DE-588)4043786-3 gnd |
| subject_GND | (DE-588)4043788-7 (DE-588)4126887-8 (DE-588)4115464-2 (DE-588)4285859-8 (DE-588)4121431-6 (DE-588)4043786-3 (DE-588)4123623-3 |
| title | A diagnostic approach to organizational behavior |
| title_auth | A diagnostic approach to organizational behavior |
| title_exact_search | A diagnostic approach to organizational behavior |
| title_full | A diagnostic approach to organizational behavior Judith R. Gordon |
| title_fullStr | A diagnostic approach to organizational behavior Judith R. Gordon |
| title_full_unstemmed | A diagnostic approach to organizational behavior Judith R. Gordon |
| title_short | A diagnostic approach to organizational behavior |
| title_sort | a diagnostic approach to organizational behavior |
| topic | Organisatiegedrag gtt Organisatieonderzoek gtt Organizational behavior Organisationssoziologie (DE-588)4043788-7 gnd Organisationsentwicklung (DE-588)4126887-8 gnd Organisationsstruktur (DE-588)4115464-2 gnd Organisationsverhalten (DE-588)4285859-8 gnd Organisationsforschung (DE-588)4121431-6 gnd Organisationspsychologie (DE-588)4043786-3 gnd |
| topic_facet | Organisatiegedrag Organisatieonderzoek Organizational behavior Organisationssoziologie Organisationsentwicklung Organisationsstruktur Organisationsverhalten Organisationsforschung Organisationspsychologie Lehrbuch |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=003479734&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT gordonjudithr adiagnosticapproachtoorganizationalbehavior |