Customer service: a management perspective
Gespeichert in:
| Hauptverfasser: | , , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Oak Brook, IL
Council of Logistics Management
1988
|
| Schlagworte: | |
| Beschreibung: | Literaturangaben |
| Beschreibung: | 162, [ca. 250] S. graph. Darst. |
Internformat
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
| 001 | BV005539374 | ||
| 003 | DE-604 | ||
| 005 | 19921013 | ||
| 007 | t | ||
| 008 | 920923s1988 d||| |||| 00||| eng d | ||
| 035 | |a (OCoLC)17793123 | ||
| 035 | |a (DE-599)BVBBV005539374 | ||
| 040 | |a DE-604 |b ger |e rakddb | ||
| 041 | 0 | |a eng | |
| 049 | |a DE-473 |a DE-N2 | ||
| 050 | 0 | |a HF5415.5 | |
| 082 | 0 | |a 658.8/12 |2 19 | |
| 084 | |a QP 620 |0 (DE-625)141911: |2 rvk | ||
| 100 | 1 | |a La Londe, Bernard J. |e Verfasser |0 (DE-588)131921436 |4 aut | |
| 245 | 1 | 0 | |a Customer service |b a management perspective |c by Bernard J. LaLonde ; Martha C. Cooper ; Thomas G. Noordewier |
| 264 | 1 | |a Oak Brook, IL |b Council of Logistics Management |c 1988 | |
| 300 | |a 162, [ca. 250] S. |b graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 500 | |a Literaturangaben | ||
| 650 | 7 | |a Klantenservice |2 gtt | |
| 650 | 4 | |a Customer services |x Management | |
| 650 | 0 | 7 | |a Management |0 (DE-588)4037278-9 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Kundendienst |0 (DE-588)4135134-4 |2 gnd |9 rswk-swf |
| 689 | 0 | 0 | |a Kundendienst |0 (DE-588)4135134-4 |D s |
| 689 | 0 | |5 DE-604 | |
| 689 | 1 | 0 | |a Kundendienst |0 (DE-588)4135134-4 |D s |
| 689 | 1 | 1 | |a Management |0 (DE-588)4037278-9 |D s |
| 689 | 1 | |5 DE-604 | |
| 700 | 1 | |a Cooper, Martha C. |e Verfasser |4 aut | |
| 700 | 1 | |a Noordewier, Thomas G. |e Verfasser |4 aut | |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-003473660 | ||
Datensatz im Suchindex
| _version_ | 1804119762822758400 |
|---|---|
| any_adam_object | |
| author | La Londe, Bernard J. Cooper, Martha C. Noordewier, Thomas G. |
| author_GND | (DE-588)131921436 |
| author_facet | La Londe, Bernard J. Cooper, Martha C. Noordewier, Thomas G. |
| author_role | aut aut aut |
| author_sort | La Londe, Bernard J. |
| author_variant | l b j l lbj lbjl m c c mc mcc t g n tg tgn |
| building | Verbundindex |
| bvnumber | BV005539374 |
| callnumber-first | H - Social Science |
| callnumber-label | HF5415 |
| callnumber-raw | HF5415.5 |
| callnumber-search | HF5415.5 |
| callnumber-sort | HF 45415.5 |
| callnumber-subject | HF - Commerce |
| classification_rvk | QP 620 |
| ctrlnum | (OCoLC)17793123 (DE-599)BVBBV005539374 |
| dewey-full | 658.8/12 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 |
| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01419nam a2200421 c 4500</leader><controlfield tag="001">BV005539374</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">19921013 </controlfield><controlfield tag="007">t</controlfield><controlfield tag="008">920923s1988 d||| |||| 00||| eng d</controlfield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)17793123</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV005539374</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rakddb</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-473</subfield><subfield code="a">DE-N2</subfield></datafield><datafield tag="050" ind1=" " ind2="0"><subfield code="a">HF5415.5</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.8/12</subfield><subfield code="2">19</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QP 620</subfield><subfield code="0">(DE-625)141911:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">La Londe, Bernard J.</subfield><subfield code="e">Verfasser</subfield><subfield code="0">(DE-588)131921436</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Customer service</subfield><subfield code="b">a management perspective</subfield><subfield code="c">by Bernard J. LaLonde ; Martha C. Cooper ; Thomas G. Noordewier</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Oak Brook, IL</subfield><subfield code="b">Council of Logistics Management</subfield><subfield code="c">1988</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">162, [ca. 250] S.</subfield><subfield code="b">graph. Darst.</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Literaturangaben</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Klantenservice</subfield><subfield code="2">gtt</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Customer services</subfield><subfield code="x">Management</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Management</subfield><subfield code="0">(DE-588)4037278-9</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Kundendienst</subfield><subfield code="0">(DE-588)4135134-4</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Kundendienst</subfield><subfield code="0">(DE-588)4135134-4</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="689" ind1="1" ind2="0"><subfield code="a">Kundendienst</subfield><subfield code="0">(DE-588)4135134-4</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="1" ind2="1"><subfield code="a">Management</subfield><subfield code="0">(DE-588)4037278-9</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="1" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Cooper, Martha C.</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Noordewier, Thomas G.</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-003473660</subfield></datafield></record></collection> |
| id | DE-604.BV005539374 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T16:31:21Z |
| institution | BVB |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-003473660 |
| oclc_num | 17793123 |
| open_access_boolean | |
| owner | DE-473 DE-BY-UBG DE-N2 |
| owner_facet | DE-473 DE-BY-UBG DE-N2 |
| physical | 162, [ca. 250] S. graph. Darst. |
| publishDate | 1988 |
| publishDateSearch | 1988 |
| publishDateSort | 1988 |
| publisher | Council of Logistics Management |
| record_format | marc |
| spelling | La Londe, Bernard J. Verfasser (DE-588)131921436 aut Customer service a management perspective by Bernard J. LaLonde ; Martha C. Cooper ; Thomas G. Noordewier Oak Brook, IL Council of Logistics Management 1988 162, [ca. 250] S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Literaturangaben Klantenservice gtt Customer services Management Management (DE-588)4037278-9 gnd rswk-swf Kundendienst (DE-588)4135134-4 gnd rswk-swf Kundendienst (DE-588)4135134-4 s DE-604 Management (DE-588)4037278-9 s Cooper, Martha C. Verfasser aut Noordewier, Thomas G. Verfasser aut |
| spellingShingle | La Londe, Bernard J. Cooper, Martha C. Noordewier, Thomas G. Customer service a management perspective Klantenservice gtt Customer services Management Management (DE-588)4037278-9 gnd Kundendienst (DE-588)4135134-4 gnd |
| subject_GND | (DE-588)4037278-9 (DE-588)4135134-4 |
| title | Customer service a management perspective |
| title_auth | Customer service a management perspective |
| title_exact_search | Customer service a management perspective |
| title_full | Customer service a management perspective by Bernard J. LaLonde ; Martha C. Cooper ; Thomas G. Noordewier |
| title_fullStr | Customer service a management perspective by Bernard J. LaLonde ; Martha C. Cooper ; Thomas G. Noordewier |
| title_full_unstemmed | Customer service a management perspective by Bernard J. LaLonde ; Martha C. Cooper ; Thomas G. Noordewier |
| title_short | Customer service |
| title_sort | customer service a management perspective |
| title_sub | a management perspective |
| topic | Klantenservice gtt Customer services Management Management (DE-588)4037278-9 gnd Kundendienst (DE-588)4135134-4 gnd |
| topic_facet | Klantenservice Customer services Management Management Kundendienst |
| work_keys_str_mv | AT lalondebernardj customerserviceamanagementperspective AT coopermarthac customerserviceamanagementperspective AT noordewierthomasg customerserviceamanagementperspective |