Next operation as customer (NOAC): how to improve quality, cost and cycle time in service operations
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
New York
American Management Assoc.
1991
|
| Series: | AMA management briefing
|
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| ISBN: | 0814423469 |
Staff View
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
| 001 | BV005478144 | ||
| 003 | DE-604 | ||
| 005 | 00000000000000.0 | ||
| 007 | t | ||
| 008 | 920819s1991 |||| 00||| eng d | ||
| 020 | |a 0814423469 |9 0-8144-2346-9 | ||
| 035 | |a (OCoLC)300928604 | ||
| 035 | |a (DE-599)BVBBV005478144 | ||
| 040 | |a DE-604 |b ger |e rakddb | ||
| 041 | 0 | |a eng | |
| 049 | |a DE-473 |a DE-703 | ||
| 050 | 0 | |a HD9981.5 B575n | |
| 084 | |a QP 620 |0 (DE-625)141911: |2 rvk | ||
| 100 | 1 | |a Bhote, Keki R. |d 1925- |e Verfasser |0 (DE-588)120939029 |4 aut | |
| 245 | 1 | 0 | |a Next operation as customer (NOAC) |b how to improve quality, cost and cycle time in service operations |c Keki R. Bhote |
| 264 | 1 | |a New York |b American Management Assoc. |c 1991 | |
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 490 | 0 | |a AMA management briefing | |
| 650 | 4 | |a Consommateurs - Satisfaction - États-Unis | |
| 650 | 4 | |a Service à la clientèle - États-Unis - Gestion | |
| 650 | 4 | |a Services (Industrie) - États-Unis - Gestion | |
| 650 | 0 | 7 | |a Kundendienst |0 (DE-588)4135134-4 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Management |0 (DE-588)4037278-9 |2 gnd |9 rswk-swf |
| 651 | 7 | |a USA |0 (DE-588)4078704-7 |2 gnd |9 rswk-swf | |
| 689 | 0 | 0 | |a USA |0 (DE-588)4078704-7 |D g |
| 689 | 0 | 1 | |a Management |0 (DE-588)4037278-9 |D s |
| 689 | 0 | 2 | |a Kundendienst |0 (DE-588)4135134-4 |D s |
| 689 | 0 | |5 DE-604 | |
| 856 | 4 | 2 | |m HBZ Datenaustausch |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=003429531&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-003429531 | ||
Record in the Search Index
| _version_ | 1804119692783124480 |
|---|---|
| adam_text | Contents
1 Service—The Achilles Heel of Industry 7
2 The Infrastructure of the Next Operation
asCustomer 13
3 A NOAC Roadmap—The Improvement Cycle 23
4 Customer Satisfaction: Measurement,
Feedback, Consequences 54
5 Customer Satisfaction: Continuous,
Never Ending Improvement 78
Epilogue 110
|
| any_adam_object | 1 |
| author | Bhote, Keki R. 1925- |
| author_GND | (DE-588)120939029 |
| author_facet | Bhote, Keki R. 1925- |
| author_role | aut |
| author_sort | Bhote, Keki R. 1925- |
| author_variant | k r b kr krb |
| building | Verbundindex |
| bvnumber | BV005478144 |
| callnumber-first | H - Social Science |
| callnumber-label | HD9981 |
| callnumber-raw | HD9981.5 B575n |
| callnumber-search | HD9981.5 B575n |
| callnumber-sort | HD 49981.5 B575 N |
| callnumber-subject | HD - Industries, Land Use, Labor |
| classification_rvk | QP 620 |
| ctrlnum | (OCoLC)300928604 (DE-599)BVBBV005478144 |
| discipline | Wirtschaftswissenschaften |
| format | Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01663nam a2200409 c 4500</leader><controlfield tag="001">BV005478144</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">00000000000000.0</controlfield><controlfield tag="007">t</controlfield><controlfield tag="008">920819s1991 |||| 00||| eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">0814423469</subfield><subfield code="9">0-8144-2346-9</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)300928604</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV005478144</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rakddb</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-473</subfield><subfield code="a">DE-703</subfield></datafield><datafield tag="050" ind1=" " ind2="0"><subfield code="a">HD9981.5 B575n</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QP 620</subfield><subfield code="0">(DE-625)141911:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Bhote, Keki R.</subfield><subfield code="d">1925-</subfield><subfield code="e">Verfasser</subfield><subfield code="0">(DE-588)120939029</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Next operation as customer (NOAC)</subfield><subfield code="b">how to improve quality, cost and cycle time in service operations</subfield><subfield code="c">Keki R. Bhote</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">New York</subfield><subfield code="b">American Management Assoc.</subfield><subfield code="c">1991</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="490" ind1="0" ind2=" "><subfield code="a">AMA management briefing</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Consommateurs - Satisfaction - États-Unis</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Service à la clientèle - États-Unis - Gestion</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Services (Industrie) - États-Unis - Gestion</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Kundendienst</subfield><subfield code="0">(DE-588)4135134-4</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Management</subfield><subfield code="0">(DE-588)4037278-9</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="651" ind1=" " ind2="7"><subfield code="a">USA</subfield><subfield code="0">(DE-588)4078704-7</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">USA</subfield><subfield code="0">(DE-588)4078704-7</subfield><subfield code="D">g</subfield></datafield><datafield tag="689" ind1="0" ind2="1"><subfield code="a">Management</subfield><subfield code="0">(DE-588)4037278-9</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="2"><subfield code="a">Kundendienst</subfield><subfield code="0">(DE-588)4135134-4</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">HBZ Datenaustausch</subfield><subfield code="q">application/pdf</subfield><subfield code="u">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=003429531&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</subfield><subfield code="3">Inhaltsverzeichnis</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-003429531</subfield></datafield></record></collection> |
| geographic | USA (DE-588)4078704-7 gnd |
| geographic_facet | USA |
| id | DE-604.BV005478144 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-09T16:30:14Z |
| institution | BVB |
| isbn | 0814423469 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-003429531 |
| oclc_num | 300928604 |
| open_access_boolean | |
| owner | DE-473 DE-BY-UBG DE-703 |
| owner_facet | DE-473 DE-BY-UBG DE-703 |
| publishDate | 1991 |
| publishDateSearch | 1991 |
| publishDateSort | 1991 |
| publisher | American Management Assoc. |
| record_format | marc |
| series2 | AMA management briefing |
| spelling | Bhote, Keki R. 1925- Verfasser (DE-588)120939029 aut Next operation as customer (NOAC) how to improve quality, cost and cycle time in service operations Keki R. Bhote New York American Management Assoc. 1991 txt rdacontent n rdamedia nc rdacarrier AMA management briefing Consommateurs - Satisfaction - États-Unis Service à la clientèle - États-Unis - Gestion Services (Industrie) - États-Unis - Gestion Kundendienst (DE-588)4135134-4 gnd rswk-swf Management (DE-588)4037278-9 gnd rswk-swf USA (DE-588)4078704-7 gnd rswk-swf USA (DE-588)4078704-7 g Management (DE-588)4037278-9 s Kundendienst (DE-588)4135134-4 s DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=003429531&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Bhote, Keki R. 1925- Next operation as customer (NOAC) how to improve quality, cost and cycle time in service operations Consommateurs - Satisfaction - États-Unis Service à la clientèle - États-Unis - Gestion Services (Industrie) - États-Unis - Gestion Kundendienst (DE-588)4135134-4 gnd Management (DE-588)4037278-9 gnd |
| subject_GND | (DE-588)4135134-4 (DE-588)4037278-9 (DE-588)4078704-7 |
| title | Next operation as customer (NOAC) how to improve quality, cost and cycle time in service operations |
| title_auth | Next operation as customer (NOAC) how to improve quality, cost and cycle time in service operations |
| title_exact_search | Next operation as customer (NOAC) how to improve quality, cost and cycle time in service operations |
| title_full | Next operation as customer (NOAC) how to improve quality, cost and cycle time in service operations Keki R. Bhote |
| title_fullStr | Next operation as customer (NOAC) how to improve quality, cost and cycle time in service operations Keki R. Bhote |
| title_full_unstemmed | Next operation as customer (NOAC) how to improve quality, cost and cycle time in service operations Keki R. Bhote |
| title_short | Next operation as customer (NOAC) |
| title_sort | next operation as customer noac how to improve quality cost and cycle time in service operations |
| title_sub | how to improve quality, cost and cycle time in service operations |
| topic | Consommateurs - Satisfaction - États-Unis Service à la clientèle - États-Unis - Gestion Services (Industrie) - États-Unis - Gestion Kundendienst (DE-588)4135134-4 gnd Management (DE-588)4037278-9 gnd |
| topic_facet | Consommateurs - Satisfaction - États-Unis Service à la clientèle - États-Unis - Gestion Services (Industrie) - États-Unis - Gestion Kundendienst Management USA |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=003429531&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT bhotekekir nextoperationascustomernoachowtoimprovequalitycostandcycletimeinserviceoperations |