Next operation as customer (NOAC): how to improve quality, cost and cycle time in service operations
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
New York
American Management Assoc.
1991
|
| Schriftenreihe: | AMA management briefing
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| ISBN: | 0814423469 |
Internformat
MARC
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| 264 | 1 | |a New York |b American Management Assoc. |c 1991 | |
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| 999 | |a oai:aleph.bib-bvb.de:BVB01-003429531 | ||
Datensatz im Suchindex
| _version_ | 1804119692783124480 |
|---|---|
| adam_text | Contents
1 Service—The Achilles Heel of Industry 7
2 The Infrastructure of the Next Operation
asCustomer 13
3 A NOAC Roadmap—The Improvement Cycle 23
4 Customer Satisfaction: Measurement,
Feedback, Consequences 54
5 Customer Satisfaction: Continuous,
Never Ending Improvement 78
Epilogue 110
|
| any_adam_object | 1 |
| author | Bhote, Keki R. 1925- |
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| classification_rvk | QP 620 |
| ctrlnum | (OCoLC)300928604 (DE-599)BVBBV005478144 |
| discipline | Wirtschaftswissenschaften |
| format | Book |
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| geographic_facet | USA |
| id | DE-604.BV005478144 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-09T16:30:14Z |
| institution | BVB |
| isbn | 0814423469 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-003429531 |
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| publishDate | 1991 |
| publishDateSearch | 1991 |
| publishDateSort | 1991 |
| publisher | American Management Assoc. |
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| series2 | AMA management briefing |
| spelling | Bhote, Keki R. 1925- Verfasser (DE-588)120939029 aut Next operation as customer (NOAC) how to improve quality, cost and cycle time in service operations Keki R. Bhote New York American Management Assoc. 1991 txt rdacontent n rdamedia nc rdacarrier AMA management briefing Consommateurs - Satisfaction - États-Unis Service à la clientèle - États-Unis - Gestion Services (Industrie) - États-Unis - Gestion Kundendienst (DE-588)4135134-4 gnd rswk-swf Management (DE-588)4037278-9 gnd rswk-swf USA (DE-588)4078704-7 gnd rswk-swf USA (DE-588)4078704-7 g Management (DE-588)4037278-9 s Kundendienst (DE-588)4135134-4 s DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=003429531&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Bhote, Keki R. 1925- Next operation as customer (NOAC) how to improve quality, cost and cycle time in service operations Consommateurs - Satisfaction - États-Unis Service à la clientèle - États-Unis - Gestion Services (Industrie) - États-Unis - Gestion Kundendienst (DE-588)4135134-4 gnd Management (DE-588)4037278-9 gnd |
| subject_GND | (DE-588)4135134-4 (DE-588)4037278-9 (DE-588)4078704-7 |
| title | Next operation as customer (NOAC) how to improve quality, cost and cycle time in service operations |
| title_auth | Next operation as customer (NOAC) how to improve quality, cost and cycle time in service operations |
| title_exact_search | Next operation as customer (NOAC) how to improve quality, cost and cycle time in service operations |
| title_full | Next operation as customer (NOAC) how to improve quality, cost and cycle time in service operations Keki R. Bhote |
| title_fullStr | Next operation as customer (NOAC) how to improve quality, cost and cycle time in service operations Keki R. Bhote |
| title_full_unstemmed | Next operation as customer (NOAC) how to improve quality, cost and cycle time in service operations Keki R. Bhote |
| title_short | Next operation as customer (NOAC) |
| title_sort | next operation as customer noac how to improve quality cost and cycle time in service operations |
| title_sub | how to improve quality, cost and cycle time in service operations |
| topic | Consommateurs - Satisfaction - États-Unis Service à la clientèle - États-Unis - Gestion Services (Industrie) - États-Unis - Gestion Kundendienst (DE-588)4135134-4 gnd Management (DE-588)4037278-9 gnd |
| topic_facet | Consommateurs - Satisfaction - États-Unis Service à la clientèle - États-Unis - Gestion Services (Industrie) - États-Unis - Gestion Kundendienst Management USA |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=003429531&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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