APA-Zitierstil (7. Ausg.)

Bhote, K. R. (1991). Next operation as customer (NOAC): How to improve quality, cost and cycle time in service operations. American Management Assoc.

Chicago-Zitierstil (17. Ausg.)

Bhote, Keki R. Next Operation as Customer (NOAC): How to Improve Quality, Cost and Cycle Time in Service Operations. New York: American Management Assoc, 1991.

MLA-Zitierstil (9. Ausg.)

Bhote, Keki R. Next Operation as Customer (NOAC): How to Improve Quality, Cost and Cycle Time in Service Operations. American Management Assoc, 1991.