Public sector communication: how organizations manage information
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Washington, D.C.
Congressional Quarterly Press
1992
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XIX, 424 S. Ill., graph. Darst. |
| ISBN: | 087187685X |
Internformat
MARC
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Datensatz im Suchindex
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|---|---|
| adam_text |
Contents
Tables, Figures, and Boxes xi
Preface xv
1. Public Sector Communication:
Perspectives and Theories 1
Importance of Information Management 1
Defining the Scope of the Study 4
The Public Sector—A Different World 8
The Antecedents of Organizational Communication Studies 15
An Embarrassment of Riches 32
Summary and Conclusions 33
2. Information Gathering Problems 39
The Need for Technical and Political Information 39
Building Information Bases 47
Overcoming Information Barriers 57
Information Quality and Quantity 61
Intelligence Failures 70
Summary and Conclusions 73
3. The Interface of Structure and Function 79
General Issues 79
Structuring Bureaucratic Information Flows 85
Structural Constraints on Communication Flows 94
«ü Contents
The Direction of Communication Flows 101
Summary and Conclusions HO
4. Information Management in Organizational
Decision Making 115
Information Needs 115
The Four Phases of Decision Making 119
Barriers to Sound Decision Making 131
Reducing Malfunctions 136
Structuring Information Flows 143
Routine Decision Making 153
Summary and Conclusions 156
5. Information Network Patterns 163
The Nature and Importance of Network Patterns 163
Individual Network Roles—An Overview 172
Individual Network Roles—A Closer Look 176
Summary and Conclusions 197
6. Communication Climates and Cultures 203
Organizational Climates 203
Organizational Culture 216
The Impact of New Communication Technologies 224
Summary and Conclusions 232
7. External Communication: The Public Relations Face 239
The Jekyll and Hyde Faces of External Communication 239
Communication Strategies 241
Public Information Offices 251
Interactions with the Press 257
Public Information Campaigns 267
Agencies as Lobbyists and Lobby Targets 271
Summary and Conclusions 276
8. External Communications: Serving Clients 283
General Concerns 283
Common Communication Difficulties 293
The Scope of Citizen Roles 304
The Pros and Cons of Client Consultations 309
Summary and Conclusions 311
Contents ix
9. Communication Analysis and Problem Solving 319
General Concerns 319
Communication Audits 324
A Closer Look at Research Techniques 332
Communication Diaries and Reports 345
Research Needs 349
Summary and Conclusions 350
10. Reflections of the Future 355 /
Links to the Past 355 /
Opportunities for Change 362 [
Appendix 1 373
Appendix 2 385
Bibliography 391
Index 411
Tables, Figures, and Boxes
Tables
1 1 Summary of Literature on the Attributes of
Public Organizations Relative to Private Organizations 9
1 2 Three Main Schools of Organizational Behavior 25
2 1 Information Systems Needs for Public Managers 42
2 2 Percentage of Staffers Indicating Various Information
Sources as Very Important 43
3 1 Percentage of Workers Perceiving Specific
Communication Disturbances 104
4 1 A Comparison of Public Representation Options 154
5 1 First stage Communication Matrix, Reduced Form
(Carter White House) 182
5 2 Second stage Communication Matrix, Reduced Form
(Carter White House) 183
5 3 Second stage Communication Matrix, Reduced Form
(Reagan White House) 185
5 4 Total Number of "Elite" Interactions, by Group,
During Johnson Administration 188
7 1 Advantages and Disadvantages of Advertising Media 255
7 2 Press Impact on Policy Making 265
xü Tables, Figures, and Boxes
9 1 The Existing Communication System 327
9 2 Communication Between Individual and Organization 328
9 3 Communication Between Organizational Units 329
9 4 Transaction Between Organization and Environment 330
9 5 Network Analysis in the International Communication
Association Audit System 340
9 6 Bales Interaction Process Analysis 344
Figures
1 1 Launch Readiness Review Outline 2
1 2 A Crude Model: Functional Diagram of Information
Flow in Foreign Policy Decisions 18
2 1 Tullock's Model of Hierarchical Distortion 68
3 1 Organization Chart of the Department of Agriculture 88
3 2 Four Directions of Organizational Communication 102
3 3 Information Transmission in a Grapevine Cluster 110
4 1 Systems and Contingency Perspective on
Public Sector Organizations 116
4 2 Cost of Additional Information 117
4 3 Main Steps in Rational Choice Approaches 123
4 4 Formalistic Models of Decision Making Used by
Presidents Harry S. Truman, Dwight D. Eisenhower,
and Richard M. Nixon 145
4 5 Competitive Model of Decision Making Used by
President Franklin D. Roosevelt 146
4 6 Collegial Model of Decision Making Used by
President John F. Kennedy 146
5 1 Hypothetical City Health Network 170
5 2 Hypothetical Network Interactions 172
5 3 Small Group Interaction Patterns 173
5 4 Linking Pin Model of Organization 180
5 5 Interactions of President Lyndon Johnson
with His Staff 187
5 6 Models of Interorganization Channels 193
5 7 Models of Interagency Channels 193
7 1 Model of the Government Communication Process 246
Tables, Figures, and Boxes xiii
7 2 Organizational Chart of the Office of Public Affairs
in the Department of Agriculture 252
7 3 Three Layers of Major Publics 256
7 4 Communication/Persuasion Model as an
Input/Output Matrix 268
8 1 Dynamics of Official Client Communication 285
8 2 Page of Instructions for IRS Form 1040, 1990 298
Boxes
Content Level Coding System 220
Ground Rules for Press Relations at the Department of State 244
Benefits Sought by the Major Publics of a High School 258
Limits on the Release of Information 263
Major Survey Targets 333
The Exploratory Interview Guide 337
Communication Profile of a Senate Staff Member 346 |
| any_adam_object | 1 |
| author | Graber, Doris A. 1923-2018 |
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| callnumber-sort | JF 41525 C59 |
| callnumber-subject | JF - Public Administration |
| ctrlnum | (OCoLC)24698288 (DE-599)BVBBV005468735 |
| dewey-full | 353.007 |
| dewey-hundreds | 300 - Social sciences |
| dewey-ones | 353 - Specific fields of public administration |
| dewey-raw | 353.007 |
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| dewey-sort | 3353.007 |
| dewey-tens | 350 - Public administration and military science |
| format | Book |
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| id | DE-604.BV005468735 |
| illustrated | Illustrated |
| indexdate | 2024-08-27T00:10:33Z |
| institution | BVB |
| isbn | 087187685X |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-003423911 |
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| physical | XIX, 424 S. Ill., graph. Darst. |
| publishDate | 1992 |
| publishDateSearch | 1992 |
| publishDateSort | 1992 |
| publisher | Congressional Quarterly Press |
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| spelling | Graber, Doris A. 1923-2018 Verfasser (DE-588)128703229 aut Public sector communication how organizations manage information Doris A. Graber Washington, D.C. Congressional Quarterly Press 1992 XIX, 424 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Communication dans l'administration publique Communication dans l'administration publique ram Communication in public administration Verwaltung (DE-588)4063317-2 gnd rswk-swf Kommunikation (DE-588)4031883-7 gnd rswk-swf Verwaltung (DE-588)4063317-2 s Kommunikation (DE-588)4031883-7 s DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=003423911&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Graber, Doris A. 1923-2018 Public sector communication how organizations manage information Communication dans l'administration publique Communication dans l'administration publique ram Communication in public administration Verwaltung (DE-588)4063317-2 gnd Kommunikation (DE-588)4031883-7 gnd |
| subject_GND | (DE-588)4063317-2 (DE-588)4031883-7 |
| title | Public sector communication how organizations manage information |
| title_auth | Public sector communication how organizations manage information |
| title_exact_search | Public sector communication how organizations manage information |
| title_full | Public sector communication how organizations manage information Doris A. Graber |
| title_fullStr | Public sector communication how organizations manage information Doris A. Graber |
| title_full_unstemmed | Public sector communication how organizations manage information Doris A. Graber |
| title_short | Public sector communication |
| title_sort | public sector communication how organizations manage information |
| title_sub | how organizations manage information |
| topic | Communication dans l'administration publique Communication dans l'administration publique ram Communication in public administration Verwaltung (DE-588)4063317-2 gnd Kommunikation (DE-588)4031883-7 gnd |
| topic_facet | Communication dans l'administration publique Communication in public administration Verwaltung Kommunikation |
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