Building active listening skills:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Englewood Cliffs, N.J.
Prentice-Hall
1986
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | Literaturangaben |
| Beschreibung: | 314 S. Ill., graph. Darst. |
| ISBN: | 0130859605 |
Internformat
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Datensatz im Suchindex
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|---|---|
| adam_text | Titel: Building active listening skills
Autor: Brownell, Judi
Jahr: 1986
CONTENTS
PREFACE xi
ACKNOWLEDGMENTS xijj
Parti
1 INTRODUCTION 1
Listening: Recognized at Last 1
The Communication Process: How We Share Meanings 3
Six Approaches to Listening 7
The HURIER Model of Listening Behavior 12
Analyze Your Personal Listening Behavior 14
Part II
2 HEARING MESSAGES 29
The Process of Hearing 30
vii
Listening Techniques: Improve Your Hearing 33
Improve Concentration, 33 Overcome Distractions, 41
Prepare to Listen, 47
3 UNDERSTANDING MESSAGES 55
The Process of Understanding 56
Listening Techniques: Improve Your Understanding 61
Increase Your Understanding of Language, 61 Increase Your
Vocabulary, 67 Listen to the Entire Message, 71 Listen
for Main Ideas, 75 Take Notes, 81
4 REMEMBERING MESSAGES 95
The Process of Remembering -96
Listening Techniques: Improve Your Remembering 98
Improve Your Short-Term Memory, 98 Improve Your
Long-Term Memory, 103 Understand the Obstacles to
Effective Memory, 109 Increase Your Creativity, 113
5 INTERPRETING MESSAGES 121
The Process of Interpretation 122
Listening Techniques: Improve Your Interpreting 123
Know the Speaker, 123 Interpret the Speaker s Nonverbal
Cues, 129 Identify Ways in Which Verbal and Nonverbal
Cues Interrelate, 141 Interpret the Speaker s Vocal Cues,
145 Identify the Level of Communication, 155
6 EVALUATING MESSAGES 165
The Process of Evaluating 166
Listening Techniques: Improve Your Evaluating 167
Overcome Personal Bias, 167 Analyze Source Credibility,
173 Analyze the Speaker s Reasoning Process, 177
Analyze the Speaker s Evidence, 183 Analyze the
Speaker s Persuasion Methods, 193
7 RESPONDING TO MESSAGES 205
The Process of Responding 206
Understanding Your Response: The Transactional Analysis
Framework, 207 Develop the Assertive Response, 217 Use
Helpful Response Styles, 229 Understand Defensive
Communication, 243 Use Appropriate Nonverbal Behavior,
249 Understand Your Listening Environment, 257
Understand the Impact of Distance and Timing on
Communication, 261
Part III
8 LISTENING CONTEXTS 275
Introduction to Listening Contexts 275
Listening to Superiors 275
Listening to Subordinates 278
Listening in Small Groups 279
Listening in Appraisal and Counseling Interviews 282
Listening in Male-Female Communication Situations 287
Listening on the Telephone 291
Listening to Large Group Presentations 292
Listening in the Family 294
AFTERWORD 308
INDEX 311
|
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| id | DE-604.BV005140901 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T16:23:39Z |
| institution | BVB |
| isbn | 0130859605 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-003165795 |
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| publisher | Prentice-Hall |
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| spelling | Brownell, Judi Verfasser aut Building active listening skills Englewood Cliffs, N.J. Prentice-Hall 1986 314 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Literaturangaben Listening Listening Problems, exercises, etc Tonpsychologie (DE-588)4185692-2 gnd rswk-swf Tonpsychologie (DE-588)4185692-2 s DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=003165795&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Brownell, Judi Building active listening skills Listening Listening Problems, exercises, etc Tonpsychologie (DE-588)4185692-2 gnd |
| subject_GND | (DE-588)4185692-2 |
| title | Building active listening skills |
| title_auth | Building active listening skills |
| title_exact_search | Building active listening skills |
| title_full | Building active listening skills |
| title_fullStr | Building active listening skills |
| title_full_unstemmed | Building active listening skills |
| title_short | Building active listening skills |
| title_sort | building active listening skills |
| topic | Listening Listening Problems, exercises, etc Tonpsychologie (DE-588)4185692-2 gnd |
| topic_facet | Listening Listening Problems, exercises, etc Tonpsychologie |
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