Holdings: Total quality management 3

Total quality management 3: TQM 3 ; proceedings of the 3rd international conference, 5 - 6 June 1990 London, UK

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Bibliographic Details
Format:	Book
Language:	English
Published:	Bedford u.a. IFS u.a. 1990
Subjects:	Qualitätssicherung Qualitätsmanagement Konferenzschrift > 1990 > London
Online Access:	Inhaltsverzeichnis
Physical Description:	VIII, 168 S. graph. Darst.
ISBN:	1854230786 3540528326 0387528326

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MARC


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adam_text	CONTENTS Keynote Paper What is TQM (and what it is not) CJeanes^illiken Industrials Ltd, UK ............................................................................................................ 3 People Oriented Issues TQM and the cultural changes required PWDurran^RockwareGlassLtd.UK ........................................................................................................... 9 Managing the diagnostic review process in service quality management D Ballantyne, formerly ANZBank, Australia, now Cranfield School of Management, UK ........................................... 19 Achieving the real culture change necessary for TQM WHunt.IlfordLtdandGPHillman.TotalQualityManagementlnternational.UK .................................................... 27 The routine involvement of senior managers in the quality improvement process D George, JohnsonMattheyplc.UK .............................................................................................................. 37 Employees views of TQM at two Hewlett Packard manufacturing plants SABrowningJCAEMLtdandWNShaw.Heriot-WattUmversity.UK .................................................................. 43 How to Introduce TQM in Service Environments Total quality management in a sales and marketing organisation: introduction and development I Findlay and G Wilshaw, Hilti (Great Britain) Ltd and B G Dale, University of Manchester Institute of Science and TechnologyCUMIST^UK .......................................................................................................................... 59 Quality - the proper way of managing GHutt.AT&TIstel.UK ............................................................................................................................ 71 Total quality management in research — philosophy and practise RCPrice, Esso Petroleum Company andGPGaskill, Paramins Technology, Exxon ChemicalLtd, UK ............................ 77 Success through service M Dent, Trusthouse Forte (UK) Hotels, UK ..................................................................................................... 89 How to Introduce TQM in a Manufacturing Environment TQM and new product development S M Boyer, Mitel Telecom Ltd, UK ................................................................................................................ 97 TQM-organising for success BDaviesandDWilson.STCCableProducts.UK ..............................................................................................105 Best Practice TQM Exceeding customer expectations PGoodstadt.NationalWestminsterBankpIcUK .............................................................................................115 Experience of TQM at BP Chemicals JALStark.BPChemicals.UK .....................................................................................................................123 TQM-3, what next? JSOakland.UniversityofBradfordManagementCentre.UK ..............................................................................133 Late Paper Tetel quality - the issues and realities for a leading supplier of advanced surface treatment technology PKSmithandMRTecLeaRonaKU^pk.UK ................................................................................................159 AUTHOR INDEX DBallantyne ............................................................... 19 formerly ANZ Bank, Australia, now Cranfield School of Management, UK SABrowning .............................................................. 43 ICAEMLtd.UK SMBoyer ................................................................... 97 Mitel Telecom Ltd, UK BGDale ..................................................................... 59 University of Manchester Institute of Science and Technology (UMIST), UK BDavies ..................................................................... 105 STC Cable Products, UK MDent ...................................................................... 89 Trasthouse Forte (UK) Hotels, UK PWDnrnmt ............................................................... 9 Rockware Glass Ltd, UK IFlndlay .................................................................... 59 Hilti (Great Britain) Ltd, UK GPGaskill .................................................................. 77 Paramins Technology, Exxon Chemical Ltd, UK DGeorge .................................................................... 37 Johnson Matthey pic, UK PGoodstadt ................................................................ 115 National Westminster Bank pic, UK GPHBlman ................................................................ 27 Total Quality Management International, UK WHtunt ...................................................................... 27 HfordLtd,UK GHntt ....................................................................... 71 AT&TIstel,UK СЈешиѕ ..................................................................... З Milliken Industrials Ltd, UK JSOakland ................................................................. 133 University of Bradford Management Centre, UK RCPriee .................................................................... 77 Esso Petroleum Company, UK WNShaw ................................................................... 43 Heriot-Watt University, UK PKSraith... ................................................................ 159 LeaRonal (UK) pk, UK JALStark .................................................................. 123 BP Chemicals, UK MRTee ................................................................... 159 LeaRonal (UK) pic, UK GWllshaw. ................................................................. 59 Hflti (Great Britain) Ltd, UK D Wilson ........ ............................................................ 105 STC Cable Products, UK
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spelling	Total quality management 3 TQM 3 ; proceedings of the 3rd international conference, 5 - 6 June 1990 London, UK ed. by J. S. Oakland TQM 3 Bedford u.a. IFS u.a. 1990 VIII, 168 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Qualitätssicherung (DE-588)4126457-5 gnd rswk-swf Qualitätsmanagement (DE-588)4219057-5 gnd rswk-swf (DE-588)1071861417 Konferenzschrift 1990 London gnd-content Qualitätssicherung (DE-588)4126457-5 s DE-604 Qualitätsmanagement (DE-588)4219057-5 s 1\p DE-604 Oakland, John S. Sonstige (DE-588)111951089 oth Digitalisierung TU Muenchen application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=002894549&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk
spellingShingle	Total quality management 3 TQM 3 ; proceedings of the 3rd international conference, 5 - 6 June 1990 London, UK Qualitätssicherung (DE-588)4126457-5 gnd Qualitätsmanagement (DE-588)4219057-5 gnd
subject_GND	(DE-588)4126457-5 (DE-588)4219057-5 (DE-588)1071861417
title	Total quality management 3 TQM 3 ; proceedings of the 3rd international conference, 5 - 6 June 1990 London, UK
title_alt	TQM 3
title_auth	Total quality management 3 TQM 3 ; proceedings of the 3rd international conference, 5 - 6 June 1990 London, UK
title_exact_search	Total quality management 3 TQM 3 ; proceedings of the 3rd international conference, 5 - 6 June 1990 London, UK
title_full	Total quality management 3 TQM 3 ; proceedings of the 3rd international conference, 5 - 6 June 1990 London, UK ed. by J. S. Oakland
title_fullStr	Total quality management 3 TQM 3 ; proceedings of the 3rd international conference, 5 - 6 June 1990 London, UK ed. by J. S. Oakland
title_full_unstemmed	Total quality management 3 TQM 3 ; proceedings of the 3rd international conference, 5 - 6 June 1990 London, UK ed. by J. S. Oakland
title_short	Total quality management 3
title_sort	total quality management 3 tqm 3 proceedings of the 3rd international conference 5 6 june 1990 london uk
title_sub	TQM 3 ; proceedings of the 3rd international conference, 5 - 6 June 1990 London, UK
topic	Qualitätssicherung (DE-588)4126457-5 gnd Qualitätsmanagement (DE-588)4219057-5 gnd
topic_facet	Qualitätssicherung Qualitätsmanagement Konferenzschrift 1990 London
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