Total quality management 3: TQM 3 ; proceedings of the 3rd international conference, 5 - 6 June 1990 London, UK
Gespeichert in:
Format: | Buch |
---|---|
Sprache: | English |
Veröffentlicht: |
Bedford u.a.
IFS u.a.
1990
|
Schlagworte: | |
Online-Zugang: | Inhaltsverzeichnis |
Beschreibung: | VIII, 168 S. graph. Darst. |
ISBN: | 1854230786 3540528326 0387528326 |
Internformat
MARC
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Datensatz im Suchindex
_version_ | 1804118827902959616 |
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adam_text | CONTENTS
Keynote Paper
What is TQM (and what it is not)
CJeanes^illiken Industrials Ltd, UK
............................................................................................................ 3
People Oriented Issues
TQM and the cultural changes required
PWDurran^RockwareGlassLtd.UK
........................................................................................................... 9
Managing the diagnostic review process in service quality management
D
Ballantyne, formerly ANZBank, Australia, now Cranfield School of Management, UK
........................................... 19
Achieving the real culture change necessary for TQM
WHunt.IlfordLtdandGPHillman.TotalQualityManagementlnternational.UK
.................................................... 27
The routine involvement of senior managers in the quality improvement process
D
George, JohnsonMattheyplc.UK
.............................................................................................................. 37
Employees views of TQM at two Hewlett Packard manufacturing plants
SABrowningJCAEMLtdandWNShaw.Heriot-WattUmversity.UK
.................................................................. 43
How to Introduce TQM in Service Environments
Total quality management in a sales and marketing organisation: introduction and development
I Findlay and
G
Wilshaw, Hilti (Great Britain) Ltd and
B G
Dale, University of Manchester Institute of Science and
TechnologyCUMIST^UK
.......................................................................................................................... 59
Quality
-
the proper way of managing
GHutt.AT&TIstel.UK
............................................................................................................................ 71
Total quality management in research
—
philosophy and practise
RCPrice,
Esso
Petroleum Company andGPGaskill,
Paramins
Technology, Exxon ChemicalLtd, UK
............................ 77
Success through service
M
Dent, Trusthouse Forte (UK) Hotels, UK
..................................................................................................... 89
How to Introduce TQM in a Manufacturing Environment
TQM and new product development
S M
Boyer,
Mitel Telecom Ltd, UK
................................................................................................................ 97
TQM-organising for success
BDaviesandDWilson.STCCableProducts.UK
..............................................................................................105
Best Practice TQM
Exceeding customer expectations
PGoodstadt.NationalWestminsterBankpIcUK
.............................................................................................115
Experience of TQM at BP Chemicals
JALStark.BPChemicals.UK
.....................................................................................................................123
TQM-3, what next?
JSOakland.UniversityofBradfordManagementCentre.UK
..............................................................................133
Late Paper
Tetel
quality
-
the issues and realities for a leading supplier of advanced surface treatment technology
PKSmithandMRTecLeaRonaKU^pk.UK
................................................................................................159
AUTHOR INDEX
DBallantyne
............................................................... 19
formerly ANZ Bank, Australia, now Cranfield School of
Management, UK
SABrowning
.............................................................. 43
ICAEMLtd.UK
SMBoyer
................................................................... 97
Mitel Telecom Ltd, UK
BGDale
..................................................................... 59
University of Manchester Institute of Science and
Technology (UMIST), UK
BDavies
..................................................................... 105
STC Cable Products, UK
MDent
...................................................................... 89
Trasthouse Forte (UK) Hotels, UK
PWDnrnmt
............................................................... 9
Rockware
Glass Ltd, UK
IFlndlay
.................................................................... 59
Hilti (Great Britain) Ltd, UK
GPGaskill
.................................................................. 77
Paramins
Technology, Exxon Chemical Ltd, UK
DGeorge
.................................................................... 37
Johnson Matthey pic, UK
PGoodstadt
................................................................ 115
National Westminster Bank pic, UK
GPHBlman
................................................................ 27
Total Quality Management International, UK
WHtunt
...................................................................... 27
HfordLtd,UK
GHntt
....................................................................... 71
AT&TIstel,UK
СЈешиѕ
.....................................................................
З
Milliken
Industrials Ltd, UK
JSOakland
................................................................. 133
University of Bradford Management Centre, UK
RCPriee
.................................................................... 77
Esso
Petroleum Company, UK
WNShaw
................................................................... 43
Heriot-Watt University, UK
PKSraith...
................................................................ 159
LeaRonal (UK)
pk,
UK
JALStark
.................................................................. 123
BP Chemicals, UK
MRTee
................................................................... 159
LeaRonal (UK) pic, UK
GWllshaw.
................................................................. 59
Hflti (Great Britain) Ltd, UK
D
Wilson
........ ............................................................ 105
STC Cable Products, UK
|
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genre_facet | Konferenzschrift 1990 London |
id | DE-604.BV004709546 |
illustrated | Illustrated |
indexdate | 2024-07-09T16:16:29Z |
institution | BVB |
isbn | 1854230786 3540528326 0387528326 |
language | English |
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physical | VIII, 168 S. graph. Darst. |
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spelling | Total quality management 3 TQM 3 ; proceedings of the 3rd international conference, 5 - 6 June 1990 London, UK ed. by J. S. Oakland TQM 3 Bedford u.a. IFS u.a. 1990 VIII, 168 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Qualitätssicherung (DE-588)4126457-5 gnd rswk-swf Qualitätsmanagement (DE-588)4219057-5 gnd rswk-swf (DE-588)1071861417 Konferenzschrift 1990 London gnd-content Qualitätssicherung (DE-588)4126457-5 s DE-604 Qualitätsmanagement (DE-588)4219057-5 s 1\p DE-604 Oakland, John S. Sonstige (DE-588)111951089 oth Digitalisierung TU Muenchen application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=002894549&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
spellingShingle | Total quality management 3 TQM 3 ; proceedings of the 3rd international conference, 5 - 6 June 1990 London, UK Qualitätssicherung (DE-588)4126457-5 gnd Qualitätsmanagement (DE-588)4219057-5 gnd |
subject_GND | (DE-588)4126457-5 (DE-588)4219057-5 (DE-588)1071861417 |
title | Total quality management 3 TQM 3 ; proceedings of the 3rd international conference, 5 - 6 June 1990 London, UK |
title_alt | TQM 3 |
title_auth | Total quality management 3 TQM 3 ; proceedings of the 3rd international conference, 5 - 6 June 1990 London, UK |
title_exact_search | Total quality management 3 TQM 3 ; proceedings of the 3rd international conference, 5 - 6 June 1990 London, UK |
title_full | Total quality management 3 TQM 3 ; proceedings of the 3rd international conference, 5 - 6 June 1990 London, UK ed. by J. S. Oakland |
title_fullStr | Total quality management 3 TQM 3 ; proceedings of the 3rd international conference, 5 - 6 June 1990 London, UK ed. by J. S. Oakland |
title_full_unstemmed | Total quality management 3 TQM 3 ; proceedings of the 3rd international conference, 5 - 6 June 1990 London, UK ed. by J. S. Oakland |
title_short | Total quality management 3 |
title_sort | total quality management 3 tqm 3 proceedings of the 3rd international conference 5 6 june 1990 london uk |
title_sub | TQM 3 ; proceedings of the 3rd international conference, 5 - 6 June 1990 London, UK |
topic | Qualitätssicherung (DE-588)4126457-5 gnd Qualitätsmanagement (DE-588)4219057-5 gnd |
topic_facet | Qualitätssicherung Qualitätsmanagement Konferenzschrift 1990 London |
url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=002894549&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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