The service edge: 101 companies that profit from customer care
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
New York, NY u.a.
Plume
1990
|
| Ausgabe: | 1. Plume print. |
| Schriftenreihe: | A Plume book
|
| Schlagworte: | |
| Beschreibung: | XVIII, 584 S. |
| ISBN: | 0453006477 0452264936 |
Internformat
MARC
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| 005 | 19920124 | ||
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| 020 | |a 0452264936 |9 0-452-26493-6 | ||
| 035 | |a (OCoLC)22904606 | ||
| 035 | |a (DE-599)BVBBV004686859 | ||
| 040 | |a DE-604 |b ger |e rakddb | ||
| 041 | 0 | |a eng | |
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| 050 | 0 | |a HF5415.5 | |
| 082 | 0 | |a 658.8/12 |2 22 | |
| 084 | |a QP 620 |0 (DE-625)141911: |2 rvk | ||
| 100 | 1 | |a Zemke, Ron |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a The service edge |b 101 companies that profit from customer care |c by Ron Zemke with Dick Schaaf |
| 250 | |a 1. Plume print. | ||
| 264 | 1 | |a New York, NY u.a. |b Plume |c 1990 | |
| 300 | |a XVIII, 584 S. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 490 | 0 | |a A Plume book | |
| 650 | 4 | |a Customer services |z United States | |
| 650 | 4 | |a Service industries |z United States |x Management | |
| 650 | 0 | 7 | |a Kundendienst |0 (DE-588)4135134-4 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Dienstleistungssektor |0 (DE-588)4012183-5 |2 gnd |9 rswk-swf |
| 651 | 4 | |a USA | |
| 651 | 7 | |a USA |0 (DE-588)4078704-7 |2 gnd |9 rswk-swf | |
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| 689 | 0 | 2 | |a Kundendienst |0 (DE-588)4135134-4 |D s |
| 689 | 0 | |5 DE-604 | |
| 700 | 1 | |a Schaaf, Dick |e Verfasser |4 aut | |
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Datensatz im Suchindex
| _version_ | 1804118803826606080 |
|---|---|
| any_adam_object | |
| author | Zemke, Ron Schaaf, Dick |
| author_facet | Zemke, Ron Schaaf, Dick |
| author_role | aut aut |
| author_sort | Zemke, Ron |
| author_variant | r z rz d s ds |
| building | Verbundindex |
| bvnumber | BV004686859 |
| callnumber-first | H - Social Science |
| callnumber-label | HF5415 |
| callnumber-raw | HF5415.5 |
| callnumber-search | HF5415.5 |
| callnumber-sort | HF 45415.5 |
| callnumber-subject | HF - Commerce |
| classification_rvk | QP 620 |
| ctrlnum | (OCoLC)22904606 (DE-599)BVBBV004686859 |
| dewey-full | 658.8/12 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 |
| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 1. Plume print. |
| format | Book |
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| id | DE-604.BV004686859 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-09T16:16:06Z |
| institution | BVB |
| isbn | 0453006477 0452264936 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-002878644 |
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| physical | XVIII, 584 S. |
| publishDate | 1990 |
| publishDateSearch | 1990 |
| publishDateSort | 1990 |
| publisher | Plume |
| record_format | marc |
| series2 | A Plume book |
| spelling | Zemke, Ron Verfasser aut The service edge 101 companies that profit from customer care by Ron Zemke with Dick Schaaf 1. Plume print. New York, NY u.a. Plume 1990 XVIII, 584 S. txt rdacontent n rdamedia nc rdacarrier A Plume book Customer services United States Service industries United States Management Kundendienst (DE-588)4135134-4 gnd rswk-swf Dienstleistungssektor (DE-588)4012183-5 gnd rswk-swf USA USA (DE-588)4078704-7 gnd rswk-swf (DE-588)4522595-3 Fallstudiensammlung gnd-content USA (DE-588)4078704-7 g Dienstleistungssektor (DE-588)4012183-5 s Kundendienst (DE-588)4135134-4 s DE-604 Schaaf, Dick Verfasser aut |
| spellingShingle | Zemke, Ron Schaaf, Dick The service edge 101 companies that profit from customer care Customer services United States Service industries United States Management Kundendienst (DE-588)4135134-4 gnd Dienstleistungssektor (DE-588)4012183-5 gnd |
| subject_GND | (DE-588)4135134-4 (DE-588)4012183-5 (DE-588)4078704-7 (DE-588)4522595-3 |
| title | The service edge 101 companies that profit from customer care |
| title_auth | The service edge 101 companies that profit from customer care |
| title_exact_search | The service edge 101 companies that profit from customer care |
| title_full | The service edge 101 companies that profit from customer care by Ron Zemke with Dick Schaaf |
| title_fullStr | The service edge 101 companies that profit from customer care by Ron Zemke with Dick Schaaf |
| title_full_unstemmed | The service edge 101 companies that profit from customer care by Ron Zemke with Dick Schaaf |
| title_short | The service edge |
| title_sort | the service edge 101 companies that profit from customer care |
| title_sub | 101 companies that profit from customer care |
| topic | Customer services United States Service industries United States Management Kundendienst (DE-588)4135134-4 gnd Dienstleistungssektor (DE-588)4012183-5 gnd |
| topic_facet | Customer services United States Service industries United States Management Kundendienst Dienstleistungssektor USA Fallstudiensammlung |
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