Managing quality: the strategic and competitive edge
Gespeichert in:
1. Verfasser: | |
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Format: | Buch |
Sprache: | English |
Veröffentlicht: |
New York
Free Pr. u.a.
1988
|
Schlagworte: | |
Online-Zugang: | Inhaltsverzeichnis |
Beschreibung: | XIV, 319 S. |
ISBN: | 0029113806 |
Internformat
MARC
LEADER | 00000nam a2200000 c 4500 | ||
---|---|---|---|
001 | BV004428268 | ||
003 | DE-604 | ||
005 | 19940109 | ||
007 | t | ||
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100 | 1 | |a Garvin, David A. |e Verfasser |4 aut | |
245 | 1 | 0 | |a Managing quality |b the strategic and competitive edge |c David A. Garvin |
264 | 1 | |a New York |b Free Pr. u.a. |c 1988 | |
300 | |a XIV, 319 S. | ||
336 | |b txt |2 rdacontent | ||
337 | |b n |2 rdamedia | ||
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650 | 7 | |a Assurance qualité - Etats-Unis |2 ram | |
650 | 7 | |a Assurance qualité - Japon |2 ram | |
650 | 7 | |a Kwaliteitszorg |2 gtt | |
650 | 7 | |a Management |2 gtt | |
650 | 7 | |a Qualité des produits - Etats-Unis - Cas, études de |2 ram | |
650 | 7 | |a Qualité des produits - Etats-Unis |2 ram | |
650 | 7 | |a Qualité des produits - Japon - Cas, études de |2 ram | |
650 | 7 | |a Qualité des produits - Japon |2 ram | |
650 | 4 | |a Air Conditioning | |
650 | 4 | |a Quality Control | |
650 | 4 | |a Quality assurance |z Japan |x Management | |
650 | 4 | |a Quality assurance |z Japan |x Management |x Case studies | |
650 | 4 | |a Quality assurance |z United States |x Management | |
650 | 4 | |a Quality assurance |z United States |x Management |x Case studies | |
650 | 4 | |a Quality of products |z Japan |x Management | |
650 | 4 | |a Quality of products |z Japan |x Management |x Case studies | |
650 | 4 | |a Quality of products |z United States |x Management | |
650 | 4 | |a Quality of products |z United States |x Management |x Case studies | |
650 | 4 | |a Total Quality Management | |
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999 | |a oai:aleph.bib-bvb.de:BVB01-002746948 |
Datensatz im Suchindex
_version_ | 1804118602013474816 |
---|---|
adam_text | Contents
Acknowledgments ix
Introduction xi
Part I
The Concept of Quality
1
1. History and Evolution 3
2. Strategic Quality Management 21
3. Concepts and Definitions 39
4. The Multiple Dimensions of Quality 49
5. Correlates of Quality 69
Part II
An Industry Example
93
6. Quality in the U.S. Room Air Conditioning
Industry I: Subjective Ratings 95
7. Quality in the U.S. Room Air Conditioning
Industry II: Objective Measures 115
8. The Sources of Quality:
From Design to Production 133
9. Quality Policies and Attitudes 158
vii
viii Contents
Part III
Japanese Quality Management
177
10. The Japanese Quality Movement 179
11. Contributors to Japanese Quality 200
Conclusion 216
Appendix A: The Room Air Conditioning Study 225
Appendix B: Classifying Plants by Quality
Performance 236
Appendix C: Statistical Analyses 241
Notes 251
Index 311
|
any_adam_object | 1 |
author | Garvin, David A. |
author_facet | Garvin, David A. |
author_role | aut |
author_sort | Garvin, David A. |
author_variant | d a g da dag |
building | Verbundindex |
bvnumber | BV004428268 |
callnumber-first | H - Social Science |
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callnumber-search | HF5415.157 |
callnumber-sort | HF 45415.157 |
callnumber-subject | HF - Commerce |
classification_rvk | QP 500 QP 624 |
ctrlnum | (OCoLC)16005388 (DE-599)BVBBV004428268 |
dewey-full | 658.5/62 |
dewey-hundreds | 600 - Technology (Applied sciences) |
dewey-ones | 658 - General management |
dewey-raw | 658.5/62 |
dewey-search | 658.5/62 |
dewey-sort | 3658.5 262 |
dewey-tens | 650 - Management and auxiliary services |
discipline | Wirtschaftswissenschaften |
format | Book |
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geographic_facet | USA |
id | DE-604.BV004428268 |
illustrated | Not Illustrated |
indexdate | 2024-07-09T16:12:54Z |
institution | BVB |
isbn | 0029113806 |
language | English |
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physical | XIV, 319 S. |
publishDate | 1988 |
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spelling | Garvin, David A. Verfasser aut Managing quality the strategic and competitive edge David A. Garvin New York Free Pr. u.a. 1988 XIV, 319 S. txt rdacontent n rdamedia nc rdacarrier Assurance qualité - Etats-Unis ram Assurance qualité - Japon ram Kwaliteitszorg gtt Management gtt Qualité des produits - Etats-Unis - Cas, études de ram Qualité des produits - Etats-Unis ram Qualité des produits - Japon - Cas, études de ram Qualité des produits - Japon ram Air Conditioning Quality Control Quality assurance Japan Management Quality assurance Japan Management Case studies Quality assurance United States Management Quality assurance United States Management Case studies Quality of products Japan Management Quality of products Japan Management Case studies Quality of products United States Management Quality of products United States Management Case studies Total Quality Management Qualitätssicherung (DE-588)4126457-5 gnd rswk-swf Qualitätswettbewerb (DE-588)4176591-6 gnd rswk-swf Qualitätsmanagement (DE-588)4219057-5 gnd rswk-swf USA USA (DE-588)4078704-7 gnd rswk-swf (DE-588)4522595-3 Fallstudiensammlung gnd-content Qualitätswettbewerb (DE-588)4176591-6 s DE-604 Qualitätsmanagement (DE-588)4219057-5 s Qualitätssicherung (DE-588)4126457-5 s USA (DE-588)4078704-7 g Digitalisierung UB Bamberg - ADAM Catalogue Enrichment application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=002746948&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
spellingShingle | Garvin, David A. Managing quality the strategic and competitive edge Assurance qualité - Etats-Unis ram Assurance qualité - Japon ram Kwaliteitszorg gtt Management gtt Qualité des produits - Etats-Unis - Cas, études de ram Qualité des produits - Etats-Unis ram Qualité des produits - Japon - Cas, études de ram Qualité des produits - Japon ram Air Conditioning Quality Control Quality assurance Japan Management Quality assurance Japan Management Case studies Quality assurance United States Management Quality assurance United States Management Case studies Quality of products Japan Management Quality of products Japan Management Case studies Quality of products United States Management Quality of products United States Management Case studies Total Quality Management Qualitätssicherung (DE-588)4126457-5 gnd Qualitätswettbewerb (DE-588)4176591-6 gnd Qualitätsmanagement (DE-588)4219057-5 gnd |
subject_GND | (DE-588)4126457-5 (DE-588)4176591-6 (DE-588)4219057-5 (DE-588)4078704-7 (DE-588)4522595-3 |
title | Managing quality the strategic and competitive edge |
title_auth | Managing quality the strategic and competitive edge |
title_exact_search | Managing quality the strategic and competitive edge |
title_full | Managing quality the strategic and competitive edge David A. Garvin |
title_fullStr | Managing quality the strategic and competitive edge David A. Garvin |
title_full_unstemmed | Managing quality the strategic and competitive edge David A. Garvin |
title_short | Managing quality |
title_sort | managing quality the strategic and competitive edge |
title_sub | the strategic and competitive edge |
topic | Assurance qualité - Etats-Unis ram Assurance qualité - Japon ram Kwaliteitszorg gtt Management gtt Qualité des produits - Etats-Unis - Cas, études de ram Qualité des produits - Etats-Unis ram Qualité des produits - Japon - Cas, études de ram Qualité des produits - Japon ram Air Conditioning Quality Control Quality assurance Japan Management Quality assurance Japan Management Case studies Quality assurance United States Management Quality assurance United States Management Case studies Quality of products Japan Management Quality of products Japan Management Case studies Quality of products United States Management Quality of products United States Management Case studies Total Quality Management Qualitätssicherung (DE-588)4126457-5 gnd Qualitätswettbewerb (DE-588)4176591-6 gnd Qualitätsmanagement (DE-588)4219057-5 gnd |
topic_facet | Assurance qualité - Etats-Unis Assurance qualité - Japon Kwaliteitszorg Management Qualité des produits - Etats-Unis - Cas, études de Qualité des produits - Etats-Unis Qualité des produits - Japon - Cas, études de Qualité des produits - Japon Air Conditioning Quality Control Quality assurance Japan Management Quality assurance Japan Management Case studies Quality assurance United States Management Quality assurance United States Management Case studies Quality of products Japan Management Quality of products Japan Management Case studies Quality of products United States Management Quality of products United States Management Case studies Total Quality Management Qualitätssicherung Qualitätswettbewerb Qualitätsmanagement USA Fallstudiensammlung |
url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=002746948&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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