Holdings: The service focus :: THWS Bibkatalog

The service focus: developing winning game plans for service companies

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Bibliographic Details
Main Author:	Shaw, John C. (Author)
Format:	Book
Language:	English
Published:	Homewood, Ill. Dow Jones-Irwin 1990
Subjects:	Planification stratégique - États-Unis Services (Industrie) - États-Unis - Gestion Service industries > United States > Management Strategic planning > United States Unternehmensplanung Dienstleistungssektor Strategische Planung USA
Online Access:	Inhaltsverzeichnis
Physical Description:	XI, 262 S. graph. Darst.
ISBN:	155623239X

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MARC


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Record in the Search Index

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adam_text	CONTENTS PART I: THE CONCEPTS /. THE BIG DIFFERENCE: SERVICE VERSUS MANUFACTURING COMPANIES 5 ^. THE TOOLS: A FRAMEWORK FOR STRATEGIC ANALYSIS 24 3. MISSING: A STRATEGIC DIRECTION 50 PART II: WHERE ARE WE? 4. A STRATEGIC ASSESSMENT: Markets and Customers; Human Resources, Technology/Operations/Facilities, Finance and Innovation 69 5. STRATEGIC CONCLUSIONS AND DIRECTION 86 PART III: WHERE ARE WE GOING? 6. ACHIEVING SUSTAINABLE COMPETITIVE ADVANTAGE, Markets/ Customers; Human Resources; Innovation 103 7. ACHIEVING SUSTAINABLE COMPETITIVE ADVANTAGE (CONTINUED), Technology/Operations/Facilities and Finance 126 8. MEASURING SUPERIOR PERFORMANCE: RESULTS 144 PART IV: HOW DO WE GET THERE 9. IMPLEMENTATION: THE ENVIRONMENT FOR CHANGE 163 10. MANAGING CHANGE: A STRATEGY FOR IMPLEMENTATION 180 11. PAINT THE MOUNTAIN : OUR VISIONS SUSTAIN US 196 APPENDIX: THE COMPETITIVE PERFORMANCE INDEX 207 INDEX 257 xiii
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isbn	155623239X
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physical	XI, 262 S. graph. Darst.
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publisher	Dow Jones-Irwin
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spelling	Shaw, John C. Verfasser aut The service focus developing winning game plans for service companies Homewood, Ill. Dow Jones-Irwin 1990 XI, 262 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Planification stratégique - États-Unis Services (Industrie) - États-Unis - Gestion Service industries United States Management Strategic planning United States Unternehmensplanung (DE-588)4078609-2 gnd rswk-swf Dienstleistungssektor (DE-588)4012183-5 gnd rswk-swf Strategische Planung (DE-588)4309237-8 gnd rswk-swf USA USA (DE-588)4078704-7 gnd rswk-swf USA (DE-588)4078704-7 g Unternehmensplanung (DE-588)4078609-2 s Strategische Planung (DE-588)4309237-8 s Dienstleistungssektor (DE-588)4012183-5 s DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=002659290&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis
spellingShingle	Shaw, John C. The service focus developing winning game plans for service companies Planification stratégique - États-Unis Services (Industrie) - États-Unis - Gestion Service industries United States Management Strategic planning United States Unternehmensplanung (DE-588)4078609-2 gnd Dienstleistungssektor (DE-588)4012183-5 gnd Strategische Planung (DE-588)4309237-8 gnd
subject_GND	(DE-588)4078609-2 (DE-588)4012183-5 (DE-588)4309237-8 (DE-588)4078704-7
title	The service focus developing winning game plans for service companies
title_auth	The service focus developing winning game plans for service companies
title_exact_search	The service focus developing winning game plans for service companies
title_full	The service focus developing winning game plans for service companies
title_fullStr	The service focus developing winning game plans for service companies
title_full_unstemmed	The service focus developing winning game plans for service companies
title_short	The service focus
title_sort	the service focus developing winning game plans for service companies
title_sub	developing winning game plans for service companies
topic	Planification stratégique - États-Unis Services (Industrie) - États-Unis - Gestion Service industries United States Management Strategic planning United States Unternehmensplanung (DE-588)4078609-2 gnd Dienstleistungssektor (DE-588)4012183-5 gnd Strategische Planung (DE-588)4309237-8 gnd
topic_facet	Planification stratégique - États-Unis Services (Industrie) - États-Unis - Gestion Service industries United States Management Strategic planning United States Unternehmensplanung Dienstleistungssektor Strategische Planung USA
url	http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=002659290&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
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