The service focus: developing winning game plans for service companies
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Homewood, Ill.
Dow Jones-Irwin
1990
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XI, 262 S. graph. Darst. |
| ISBN: | 155623239X |
Internformat
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| 650 | 4 | |a Planification stratégique - États-Unis | |
| 650 | 4 | |a Services (Industrie) - États-Unis - Gestion | |
| 650 | 4 | |a Service industries |z United States |x Management | |
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Datensatz im Suchindex
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|---|---|
| adam_text | CONTENTS
PART I: THE CONCEPTS
/. THE BIG DIFFERENCE: SERVICE VERSUS MANUFACTURING
COMPANIES 5
^. THE TOOLS: A FRAMEWORK FOR STRATEGIC ANALYSIS 24
3. MISSING: A STRATEGIC DIRECTION 50
PART II: WHERE ARE WE? 4. A STRATEGIC ASSESSMENT: Markets and Customers;
Human Resources, Technology/Operations/Facilities, Finance and
Innovation 69
5. STRATEGIC CONCLUSIONS AND DIRECTION 86
PART III: WHERE ARE WE GOING?
6. ACHIEVING SUSTAINABLE COMPETITIVE ADVANTAGE, Markets/
Customers; Human Resources; Innovation 103
7. ACHIEVING SUSTAINABLE COMPETITIVE ADVANTAGE
(CONTINUED), Technology/Operations/Facilities and Finance 126
8. MEASURING SUPERIOR PERFORMANCE: RESULTS 144
PART IV: HOW DO WE GET THERE
9. IMPLEMENTATION: THE ENVIRONMENT FOR CHANGE 163
10. MANAGING CHANGE: A STRATEGY FOR IMPLEMENTATION 180
11. PAINT THE MOUNTAIN : OUR VISIONS SUSTAIN US 196
APPENDIX: THE COMPETITIVE PERFORMANCE INDEX 207
INDEX 257
xiii
|
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| author | Shaw, John C. |
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| classification_rvk | QR 560 |
| ctrlnum | (OCoLC)299854411 (DE-599)BVBBV004276585 |
| discipline | Wirtschaftswissenschaften |
| format | Book |
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| indexdate | 2024-07-09T16:10:48Z |
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| isbn | 155623239X |
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| spelling | Shaw, John C. Verfasser aut The service focus developing winning game plans for service companies Homewood, Ill. Dow Jones-Irwin 1990 XI, 262 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Planification stratégique - États-Unis Services (Industrie) - États-Unis - Gestion Service industries United States Management Strategic planning United States Unternehmensplanung (DE-588)4078609-2 gnd rswk-swf Dienstleistungssektor (DE-588)4012183-5 gnd rswk-swf Strategische Planung (DE-588)4309237-8 gnd rswk-swf USA USA (DE-588)4078704-7 gnd rswk-swf USA (DE-588)4078704-7 g Unternehmensplanung (DE-588)4078609-2 s Strategische Planung (DE-588)4309237-8 s Dienstleistungssektor (DE-588)4012183-5 s DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=002659290&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Shaw, John C. The service focus developing winning game plans for service companies Planification stratégique - États-Unis Services (Industrie) - États-Unis - Gestion Service industries United States Management Strategic planning United States Unternehmensplanung (DE-588)4078609-2 gnd Dienstleistungssektor (DE-588)4012183-5 gnd Strategische Planung (DE-588)4309237-8 gnd |
| subject_GND | (DE-588)4078609-2 (DE-588)4012183-5 (DE-588)4309237-8 (DE-588)4078704-7 |
| title | The service focus developing winning game plans for service companies |
| title_auth | The service focus developing winning game plans for service companies |
| title_exact_search | The service focus developing winning game plans for service companies |
| title_full | The service focus developing winning game plans for service companies |
| title_fullStr | The service focus developing winning game plans for service companies |
| title_full_unstemmed | The service focus developing winning game plans for service companies |
| title_short | The service focus |
| title_sort | the service focus developing winning game plans for service companies |
| title_sub | developing winning game plans for service companies |
| topic | Planification stratégique - États-Unis Services (Industrie) - États-Unis - Gestion Service industries United States Management Strategic planning United States Unternehmensplanung (DE-588)4078609-2 gnd Dienstleistungssektor (DE-588)4012183-5 gnd Strategische Planung (DE-588)4309237-8 gnd |
| topic_facet | Planification stratégique - États-Unis Services (Industrie) - États-Unis - Gestion Service industries United States Management Strategic planning United States Unternehmensplanung Dienstleistungssektor Strategische Planung USA |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=002659290&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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