Shaw, J. C. (1990). The service focus: Developing winning game plans for service companies. Dow Jones-Irwin.
Chicago-Zitierstil (17. Ausg.)Shaw, John C. The Service Focus: Developing Winning Game Plans for Service Companies. Homewood, Ill: Dow Jones-Irwin, 1990.
MLA-Zitierstil (9. Ausg.)Shaw, John C. The Service Focus: Developing Winning Game Plans for Service Companies. Dow Jones-Irwin, 1990.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.