Quality service: how America's top companies are competing in the customer-service revolution ... and how you can too
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Houston u.a.
Gulf Publ. Comp.
1989
|
| Subjects: | |
| Physical Description: | X, 158 S. graph. Darst. |
| ISBN: | 0872015513 |
Staff View
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Record in the Search Index
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| callnumber-label | HD9981 |
| callnumber-raw | HD9981.5 |
| callnumber-search | HD9981.5 |
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| dewey-ones | 658 - General management |
| dewey-raw | 658.5/62 |
| dewey-search | 658.5/62 |
| dewey-sort | 3658.5 262 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
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| id | DE-604.BV004274861 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T16:10:46Z |
| institution | BVB |
| isbn | 0872015513 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-002658097 |
| oclc_num | 19778771 |
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| physical | X, 158 S. graph. Darst. |
| publishDate | 1989 |
| publishDateSearch | 1989 |
| publishDateSort | 1989 |
| publisher | Gulf Publ. Comp. |
| record_format | marc |
| spelling | Denton, D. K. Verfasser aut Quality service how America's top companies are competing in the customer-service revolution ... and how you can too D. Keith Denton Houston u.a. Gulf Publ. Comp. 1989 X, 158 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Consumer satisfaction United States Customer services United States Service industries United States Quality control Wettbewerbsvorsprung (DE-588)4217352-8 gnd rswk-swf Dienstleistungssektor (DE-588)4012183-5 gnd rswk-swf USA USA (DE-588)4078704-7 gnd rswk-swf USA (DE-588)4078704-7 g Wettbewerbsvorsprung (DE-588)4217352-8 s Dienstleistungssektor (DE-588)4012183-5 s DE-604 |
| spellingShingle | Denton, D. K. Quality service how America's top companies are competing in the customer-service revolution ... and how you can too Consumer satisfaction United States Customer services United States Service industries United States Quality control Wettbewerbsvorsprung (DE-588)4217352-8 gnd Dienstleistungssektor (DE-588)4012183-5 gnd |
| subject_GND | (DE-588)4217352-8 (DE-588)4012183-5 (DE-588)4078704-7 |
| title | Quality service how America's top companies are competing in the customer-service revolution ... and how you can too |
| title_auth | Quality service how America's top companies are competing in the customer-service revolution ... and how you can too |
| title_exact_search | Quality service how America's top companies are competing in the customer-service revolution ... and how you can too |
| title_full | Quality service how America's top companies are competing in the customer-service revolution ... and how you can too D. Keith Denton |
| title_fullStr | Quality service how America's top companies are competing in the customer-service revolution ... and how you can too D. Keith Denton |
| title_full_unstemmed | Quality service how America's top companies are competing in the customer-service revolution ... and how you can too D. Keith Denton |
| title_short | Quality service |
| title_sort | quality service how america s top companies are competing in the customer service revolution and how you can too |
| title_sub | how America's top companies are competing in the customer-service revolution ... and how you can too |
| topic | Consumer satisfaction United States Customer services United States Service industries United States Quality control Wettbewerbsvorsprung (DE-588)4217352-8 gnd Dienstleistungssektor (DE-588)4012183-5 gnd |
| topic_facet | Consumer satisfaction United States Customer services United States Service industries United States Quality control Wettbewerbsvorsprung Dienstleistungssektor USA |
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