Quality service: how America's top companies are competing in the customer-service revolution ... and how you can too
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Houston u.a.
Gulf Publ. Comp.
1989
|
| Schlagworte: | |
| Beschreibung: | X, 158 S. graph. Darst. |
| ISBN: | 0872015513 |
Internformat
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
| 001 | BV004274861 | ||
| 003 | DE-604 | ||
| 005 | 00000000000000.0 | ||
| 007 | t | ||
| 008 | 910313s1989 d||| |||| 00||| eng d | ||
| 020 | |a 0872015513 |9 0-87201-551-3 | ||
| 035 | |a (OCoLC)19778771 | ||
| 035 | |a (DE-599)BVBBV004274861 | ||
| 040 | |a DE-604 |b ger |e rakddb | ||
| 041 | 0 | |a eng | |
| 049 | |a DE-384 |a DE-188 | ||
| 050 | 0 | |a HD9981.5 | |
| 082 | 0 | |a 658.5/62 |2 20 | |
| 084 | |a QR 560 |0 (DE-625)142061: |2 rvk | ||
| 100 | 1 | |a Denton, D. K. |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Quality service |b how America's top companies are competing in the customer-service revolution ... and how you can too |c D. Keith Denton |
| 264 | 1 | |a Houston u.a. |b Gulf Publ. Comp. |c 1989 | |
| 300 | |a X, 158 S. |b graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 650 | 4 | |a Consumer satisfaction |z United States | |
| 650 | 4 | |a Customer services |z United States | |
| 650 | 4 | |a Service industries |z United States |x Quality control | |
| 650 | 0 | 7 | |a Wettbewerbsvorsprung |0 (DE-588)4217352-8 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Dienstleistungssektor |0 (DE-588)4012183-5 |2 gnd |9 rswk-swf |
| 651 | 4 | |a USA | |
| 651 | 7 | |a USA |0 (DE-588)4078704-7 |2 gnd |9 rswk-swf | |
| 689 | 0 | 0 | |a USA |0 (DE-588)4078704-7 |D g |
| 689 | 0 | 1 | |a Wettbewerbsvorsprung |0 (DE-588)4217352-8 |D s |
| 689 | 0 | 2 | |a Dienstleistungssektor |0 (DE-588)4012183-5 |D s |
| 689 | 0 | |5 DE-604 | |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-002658097 | ||
Datensatz im Suchindex
| _version_ | 1804118468079910912 |
|---|---|
| any_adam_object | |
| author | Denton, D. K. |
| author_facet | Denton, D. K. |
| author_role | aut |
| author_sort | Denton, D. K. |
| author_variant | d k d dk dkd |
| building | Verbundindex |
| bvnumber | BV004274861 |
| callnumber-first | H - Social Science |
| callnumber-label | HD9981 |
| callnumber-raw | HD9981.5 |
| callnumber-search | HD9981.5 |
| callnumber-sort | HD 49981.5 |
| callnumber-subject | HD - Industries, Land Use, Labor |
| classification_rvk | QR 560 |
| ctrlnum | (OCoLC)19778771 (DE-599)BVBBV004274861 |
| dewey-full | 658.5/62 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.5/62 |
| dewey-search | 658.5/62 |
| dewey-sort | 3658.5 262 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01469nam a2200421 c 4500</leader><controlfield tag="001">BV004274861</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">00000000000000.0</controlfield><controlfield tag="007">t</controlfield><controlfield tag="008">910313s1989 d||| |||| 00||| eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">0872015513</subfield><subfield code="9">0-87201-551-3</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)19778771</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV004274861</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rakddb</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-384</subfield><subfield code="a">DE-188</subfield></datafield><datafield tag="050" ind1=" " ind2="0"><subfield code="a">HD9981.5</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.5/62</subfield><subfield code="2">20</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QR 560</subfield><subfield code="0">(DE-625)142061:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Denton, D. K.</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Quality service</subfield><subfield code="b">how America's top companies are competing in the customer-service revolution ... and how you can too</subfield><subfield code="c">D. Keith Denton</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Houston u.a.</subfield><subfield code="b">Gulf Publ. Comp.</subfield><subfield code="c">1989</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">X, 158 S.</subfield><subfield code="b">graph. Darst.</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Consumer satisfaction</subfield><subfield code="z">United States</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Customer services</subfield><subfield code="z">United States</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Service industries</subfield><subfield code="z">United States</subfield><subfield code="x">Quality control</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Wettbewerbsvorsprung</subfield><subfield code="0">(DE-588)4217352-8</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Dienstleistungssektor</subfield><subfield code="0">(DE-588)4012183-5</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="651" ind1=" " ind2="4"><subfield code="a">USA</subfield></datafield><datafield tag="651" ind1=" " ind2="7"><subfield code="a">USA</subfield><subfield code="0">(DE-588)4078704-7</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">USA</subfield><subfield code="0">(DE-588)4078704-7</subfield><subfield code="D">g</subfield></datafield><datafield tag="689" ind1="0" ind2="1"><subfield code="a">Wettbewerbsvorsprung</subfield><subfield code="0">(DE-588)4217352-8</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="2"><subfield code="a">Dienstleistungssektor</subfield><subfield code="0">(DE-588)4012183-5</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-002658097</subfield></datafield></record></collection> |
| geographic | USA USA (DE-588)4078704-7 gnd |
| geographic_facet | USA |
| id | DE-604.BV004274861 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T16:10:46Z |
| institution | BVB |
| isbn | 0872015513 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-002658097 |
| oclc_num | 19778771 |
| open_access_boolean | |
| owner | DE-384 DE-188 |
| owner_facet | DE-384 DE-188 |
| physical | X, 158 S. graph. Darst. |
| publishDate | 1989 |
| publishDateSearch | 1989 |
| publishDateSort | 1989 |
| publisher | Gulf Publ. Comp. |
| record_format | marc |
| spelling | Denton, D. K. Verfasser aut Quality service how America's top companies are competing in the customer-service revolution ... and how you can too D. Keith Denton Houston u.a. Gulf Publ. Comp. 1989 X, 158 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Consumer satisfaction United States Customer services United States Service industries United States Quality control Wettbewerbsvorsprung (DE-588)4217352-8 gnd rswk-swf Dienstleistungssektor (DE-588)4012183-5 gnd rswk-swf USA USA (DE-588)4078704-7 gnd rswk-swf USA (DE-588)4078704-7 g Wettbewerbsvorsprung (DE-588)4217352-8 s Dienstleistungssektor (DE-588)4012183-5 s DE-604 |
| spellingShingle | Denton, D. K. Quality service how America's top companies are competing in the customer-service revolution ... and how you can too Consumer satisfaction United States Customer services United States Service industries United States Quality control Wettbewerbsvorsprung (DE-588)4217352-8 gnd Dienstleistungssektor (DE-588)4012183-5 gnd |
| subject_GND | (DE-588)4217352-8 (DE-588)4012183-5 (DE-588)4078704-7 |
| title | Quality service how America's top companies are competing in the customer-service revolution ... and how you can too |
| title_auth | Quality service how America's top companies are competing in the customer-service revolution ... and how you can too |
| title_exact_search | Quality service how America's top companies are competing in the customer-service revolution ... and how you can too |
| title_full | Quality service how America's top companies are competing in the customer-service revolution ... and how you can too D. Keith Denton |
| title_fullStr | Quality service how America's top companies are competing in the customer-service revolution ... and how you can too D. Keith Denton |
| title_full_unstemmed | Quality service how America's top companies are competing in the customer-service revolution ... and how you can too D. Keith Denton |
| title_short | Quality service |
| title_sort | quality service how america s top companies are competing in the customer service revolution and how you can too |
| title_sub | how America's top companies are competing in the customer-service revolution ... and how you can too |
| topic | Consumer satisfaction United States Customer services United States Service industries United States Quality control Wettbewerbsvorsprung (DE-588)4217352-8 gnd Dienstleistungssektor (DE-588)4012183-5 gnd |
| topic_facet | Consumer satisfaction United States Customer services United States Service industries United States Quality control Wettbewerbsvorsprung Dienstleistungssektor USA |
| work_keys_str_mv | AT dentondk qualityservicehowamericastopcompaniesarecompetinginthecustomerservicerevolutionandhowyoucantoo |