Human relations: the key to quality
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Milwaukee, Wis.
Quality Pr.
1990
|
| Ausgabe: | 1. print. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XVI, 278 S. graph. Darst. |
| ISBN: | 0527916285 |
Internformat
MARC
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| 245 | 1 | 0 | |a Human relations |b the key to quality |c Horst U. Lammermeyr |
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| 264 | 1 | |a Milwaukee, Wis. |b Quality Pr. |c 1990 | |
| 300 | |a XVI, 278 S. |b graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 650 | 4 | |a Assurance qualité - Opinion publique | |
| 650 | 4 | |a Control de calidad - Opinión pública | |
| 650 | 4 | |a Corporaciones japonesas - Empleados - Actitudes | |
| 650 | 4 | |a Círculos de calidad - Opinión pública | |
| 650 | 4 | |a Empleados - Actitudes | |
| 650 | 4 | |a Industrie - Organisation, contrôle, etc - Études transculturelles | |
| 650 | 4 | |a Opinion publique | |
| 650 | 4 | |a Opinion publique - Japon | |
| 650 | 4 | |a Opinión pública | |
| 650 | 4 | |a Opinión pública - Japón | |
| 650 | 4 | |a Personnel - Attitudes - Enquêtes | |
| 650 | 4 | |a Psicología industrial - Estudios culturales comparados | |
| 650 | 4 | |a Psychologie du travail - Études transculturelles | |
| 650 | 7 | |a Qualité - Contrôle |2 ram | |
| 650 | 7 | |a Relations industrielles |2 ram | |
| 650 | 4 | |a Sociétés japonaises - Personnel - Attitudes | |
| 650 | 4 | |a Corporations, Japanese |x Employees |x Attitudes | |
| 650 | 4 | |a Employees |x Attitudes | |
| 650 | 4 | |a Industrial organization |v Cross-cultural studies | |
| 650 | 4 | |a Psychology, Industrial |v Cross-cultural studies | |
| 650 | 4 | |a Public opinion | |
| 650 | 4 | |a Public opinion |z Japan | |
| 650 | 4 | |a Quality assurance |x Public opinion | |
| 650 | 4 | |a Quality circles |x Public opinion | |
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| 650 | 0 | 7 | |a Organisation |0 (DE-588)4043774-7 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Qualitätskontrolle |0 (DE-588)4047968-7 |2 gnd |9 rswk-swf |
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Datensatz im Suchindex
| _version_ | 1804118387768426496 |
|---|---|
| adam_text | Contents
Foreword ix
Preface xi
Acknowledgments xv
Chapter 1 What Is Quality Assurance? 1
1.1 Introduction 1
1.2 Distinction from Quality Control 1
1.3 Origins of the Concept 7
1.4 Product Quality 18
1.5 The Correct Relation Between Quality, Cost, and Value 25
1.6 The Total Commitment of Quality Assurance 29
1.7 Conclusion 35
1.8 References 35
Chapter 2 What Are the Principal Obstacles to Quality
Assurance in Western Industry? 39
2.1 Introduction 39
2.2 The Survey 39
2.3 Defects in Current Theories of Quality Control Circles 50
2.4 Defects in Current Theories of Industrial Psychology 57
2.5 Defects in Training Western Managers 64
2.6 Traditions of Industrial Disputes 70
2.7 Conclusion 74
2.8 Appendix A 74
2.9 Appendix B 80
2.10 References 86
¦ Chapter 3 How Has Industrial Psychology Influenced
Product Quality? 89
I 3.1 Introduction 89
3.2 The Nature of Industrial Psychology 89
3.3 Human Relations and Psychology 96
v
Vi CONTENTS
3.4 Selection of Personnel and Industrial Psychology 98
3.5 Motivation of People 101
3.6 The Effectiveness of Communications 105
^ 3.7 People Versus the System 110
3.8 Conclusion 113
3.9 References 116
Chapter 4 What Are the Best Training Methods We
Can Devise? 119
4.1 Introduction 119
4.2 The Teacher Student Relationship 119
4.3 Computer Assisted Training Programs 125
4.4 Training the Trainer 130
4.5 Successful Training 135
4.6 The Human Experiment—The Ever Changing Training Methods 147
4.7 Conclusion 152
4.8 References 152
Chapter 5 How Can We Effectively Test Our New Approaches
to Quality Assurance? 155
5.1 Introduction 155
5.2 Communicating Without Fear 155
5.3 The Belief in the Quality Assurance Philosophy 167
5.4 Total System Control Through Quality Assurance 175
5.5 Complete Freedom of Decision Within the Quality
Assurance Program 180
5.6 Conclusion 185
5.7 References 185
Chapter 6 Quality Control Circles—A Japanese Challenge? 187
6.1 Introduction 187
6.2 Industrial Development 187
6.3 Quality Control Circles in Japan 188
6.4 The Japanese Mind 198
6.5 The Adoption of QC Circles in the West 208
6.6 Can QC Circles Survive in the West? 213
6.7 Conclusion 219
6.8 References 219
Chapter 7 Has Philosophy a Place in Industrial
Psychology? 221
7.1 Introduction 221
7.2 How Industrialization Has Influenced the Ideas of Contemporary
Philosophers 221
CONTENTS Vii
7.3 Can Applied Philosophy Make Psychology More Adaptable to the
Individual and Thus More Effective? 226
7.4 Will Applied Philosophy Provide Answers That Cannot Be Clearly
Established by Psychology? 230
7.5 Can Philosophy Help to Create a Bridge of Understanding
Between Human Minds? 234
7.6 The Interface Between Industrial Psychology and Philosophy 239
7.7 Conclusion 243
7.8 References 244
Final Conclusion 247
Annotated Bibliography 251
Index 267
|
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| discipline | Soziologie Psychologie Fertigungstechnik |
| edition | 1. print. |
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| illustrated | Illustrated |
| indexdate | 2024-07-09T16:09:30Z |
| institution | BVB |
| isbn | 0527916285 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-002604900 |
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| owner_facet | DE-12 DE-384 DE-703 DE-91 DE-BY-TUM |
| physical | XVI, 278 S. graph. Darst. |
| publishDate | 1990 |
| publishDateSearch | 1990 |
| publishDateSort | 1990 |
| publisher | Quality Pr. |
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| spelling | Lammermeyr, Horst U. Verfasser aut Human relations the key to quality Horst U. Lammermeyr 1. print. Milwaukee, Wis. Quality Pr. 1990 XVI, 278 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Assurance qualité - Opinion publique Control de calidad - Opinión pública Corporaciones japonesas - Empleados - Actitudes Círculos de calidad - Opinión pública Empleados - Actitudes Industrie - Organisation, contrôle, etc - Études transculturelles Opinion publique Opinion publique - Japon Opinión pública Opinión pública - Japón Personnel - Attitudes - Enquêtes Psicología industrial - Estudios culturales comparados Psychologie du travail - Études transculturelles Qualité - Contrôle ram Relations industrielles ram Sociétés japonaises - Personnel - Attitudes Corporations, Japanese Employees Attitudes Employees Attitudes Industrial organization Cross-cultural studies Psychology, Industrial Cross-cultural studies Public opinion Public opinion Japan Quality assurance Public opinion Quality circles Public opinion Unternehmen (DE-588)4061963-1 gnd rswk-swf Organisation (DE-588)4043774-7 gnd rswk-swf Qualitätskontrolle (DE-588)4047968-7 gnd rswk-swf Organisationspsychologie (DE-588)4043786-3 gnd rswk-swf Qualitätskontrolle (DE-588)4047968-7 s Unternehmen (DE-588)4061963-1 s Organisation (DE-588)4043774-7 s DE-604 Organisationspsychologie (DE-588)4043786-3 s HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=002604900&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Lammermeyr, Horst U. Human relations the key to quality Assurance qualité - Opinion publique Control de calidad - Opinión pública Corporaciones japonesas - Empleados - Actitudes Círculos de calidad - Opinión pública Empleados - Actitudes Industrie - Organisation, contrôle, etc - Études transculturelles Opinion publique Opinion publique - Japon Opinión pública Opinión pública - Japón Personnel - Attitudes - Enquêtes Psicología industrial - Estudios culturales comparados Psychologie du travail - Études transculturelles Qualité - Contrôle ram Relations industrielles ram Sociétés japonaises - Personnel - Attitudes Corporations, Japanese Employees Attitudes Employees Attitudes Industrial organization Cross-cultural studies Psychology, Industrial Cross-cultural studies Public opinion Public opinion Japan Quality assurance Public opinion Quality circles Public opinion Unternehmen (DE-588)4061963-1 gnd Organisation (DE-588)4043774-7 gnd Qualitätskontrolle (DE-588)4047968-7 gnd Organisationspsychologie (DE-588)4043786-3 gnd |
| subject_GND | (DE-588)4061963-1 (DE-588)4043774-7 (DE-588)4047968-7 (DE-588)4043786-3 |
| title | Human relations the key to quality |
| title_auth | Human relations the key to quality |
| title_exact_search | Human relations the key to quality |
| title_full | Human relations the key to quality Horst U. Lammermeyr |
| title_fullStr | Human relations the key to quality Horst U. Lammermeyr |
| title_full_unstemmed | Human relations the key to quality Horst U. Lammermeyr |
| title_short | Human relations |
| title_sort | human relations the key to quality |
| title_sub | the key to quality |
| topic | Assurance qualité - Opinion publique Control de calidad - Opinión pública Corporaciones japonesas - Empleados - Actitudes Círculos de calidad - Opinión pública Empleados - Actitudes Industrie - Organisation, contrôle, etc - Études transculturelles Opinion publique Opinion publique - Japon Opinión pública Opinión pública - Japón Personnel - Attitudes - Enquêtes Psicología industrial - Estudios culturales comparados Psychologie du travail - Études transculturelles Qualité - Contrôle ram Relations industrielles ram Sociétés japonaises - Personnel - Attitudes Corporations, Japanese Employees Attitudes Employees Attitudes Industrial organization Cross-cultural studies Psychology, Industrial Cross-cultural studies Public opinion Public opinion Japan Quality assurance Public opinion Quality circles Public opinion Unternehmen (DE-588)4061963-1 gnd Organisation (DE-588)4043774-7 gnd Qualitätskontrolle (DE-588)4047968-7 gnd Organisationspsychologie (DE-588)4043786-3 gnd |
| topic_facet | Assurance qualité - Opinion publique Control de calidad - Opinión pública Corporaciones japonesas - Empleados - Actitudes Círculos de calidad - Opinión pública Empleados - Actitudes Industrie - Organisation, contrôle, etc - Études transculturelles Opinion publique Opinion publique - Japon Opinión pública Opinión pública - Japón Personnel - Attitudes - Enquêtes Psicología industrial - Estudios culturales comparados Psychologie du travail - Études transculturelles Qualité - Contrôle Relations industrielles Sociétés japonaises - Personnel - Attitudes Corporations, Japanese Employees Attitudes Employees Attitudes Industrial organization Cross-cultural studies Psychology, Industrial Cross-cultural studies Public opinion Public opinion Japan Quality assurance Public opinion Quality circles Public opinion Unternehmen Organisation Qualitätskontrolle Organisationspsychologie |
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