Service quality: a profit strategy for financial institutions
Gespeichert in:
Hauptverfasser: | , , |
---|---|
Format: | Buch |
Sprache: | English |
Veröffentlicht: |
Homewood, Ill.
Dow Jones-Irwin
1989
|
Schlagworte: | |
Beschreibung: | XXI, 209 S. graph. Darst. |
ISBN: | 155623094X |
Internformat
MARC
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035 | |a (DE-599)BVBBV003549750 | ||
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041 | 0 | |a eng | |
044 | |a xxu |c XD-US | ||
049 | |a DE-384 |a DE-19 |a DE-703 |a DE-521 |a DE-188 | ||
050 | 0 | |a HG1616.C87B47 1989 | |
082 | 0 | |a 332.1/068/8 19 | |
082 | 0 | |a 332.1/068/8 |2 19 | |
084 | |a QK 300 |0 (DE-625)141640: |2 rvk | ||
100 | 1 | |a Berry, Leonard L. |e Verfasser |4 aut | |
245 | 1 | 0 | |a Service quality |b a profit strategy for financial institutions |c Leonard L. Berry ; David R. Bennett ; Carter W. Brown |
264 | 1 | |a Homewood, Ill. |b Dow Jones-Irwin |c 1989 | |
300 | |a XXI, 209 S. |b graph. Darst. | ||
336 | |b txt |2 rdacontent | ||
337 | |b n |2 rdamedia | ||
338 | |b nc |2 rdacarrier | ||
650 | 4 | |a Bank | |
650 | 4 | |a Banks and banking -- Customer services | |
650 | 4 | |a Customer services | |
650 | 0 | 7 | |a Qualitätssteigerung |0 (DE-588)4176587-4 |2 gnd |9 rswk-swf |
650 | 0 | 7 | |a Bank |0 (DE-588)4004436-1 |2 gnd |9 rswk-swf |
650 | 0 | 7 | |a Kundenberatung |0 (DE-588)4114331-0 |2 gnd |9 rswk-swf |
650 | 0 | 7 | |a Qualitätssicherung |0 (DE-588)4126457-5 |2 gnd |9 rswk-swf |
689 | 0 | 0 | |a Qualitätssteigerung |0 (DE-588)4176587-4 |D s |
689 | 0 | 1 | |a Kundenberatung |0 (DE-588)4114331-0 |D s |
689 | 0 | 2 | |a Bank |0 (DE-588)4004436-1 |D s |
689 | 0 | |5 DE-604 | |
689 | 1 | 0 | |a Bank |0 (DE-588)4004436-1 |D s |
689 | 1 | 1 | |a Qualitätssicherung |0 (DE-588)4126457-5 |D s |
689 | 1 | |5 DE-604 | |
700 | 1 | |a Bennett, David R. |e Verfasser |4 aut | |
700 | 1 | |a Brown, Carter W. |e Verfasser |4 aut | |
999 | |a oai:aleph.bib-bvb.de:BVB01-002257066 |
Datensatz im Suchindex
_version_ | 1804117899127816192 |
---|---|
any_adam_object | |
author | Berry, Leonard L. Bennett, David R. Brown, Carter W. |
author_facet | Berry, Leonard L. Bennett, David R. Brown, Carter W. |
author_role | aut aut aut |
author_sort | Berry, Leonard L. |
author_variant | l l b ll llb d r b dr drb c w b cw cwb |
building | Verbundindex |
bvnumber | BV003549750 |
callnumber-first | H - Social Science |
callnumber-label | HG1616 |
callnumber-raw | HG1616.C87B47 1989 |
callnumber-search | HG1616.C87B47 1989 |
callnumber-sort | HG 41616 C87 B47 41989 |
callnumber-subject | HG - Finance |
classification_rvk | QK 300 |
ctrlnum | (OCoLC)18136410 (DE-599)BVBBV003549750 |
dewey-full | 332.1/068/819 332.1/068/8 |
dewey-hundreds | 300 - Social sciences |
dewey-ones | 332 - Financial economics |
dewey-raw | 332.1/068/8 19 332.1/068/8 |
dewey-search | 332.1/068/8 19 332.1/068/8 |
dewey-sort | 3332.1 268 18 219 |
dewey-tens | 330 - Economics |
discipline | Wirtschaftswissenschaften |
format | Book |
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id | DE-604.BV003549750 |
illustrated | Illustrated |
indexdate | 2024-07-09T16:01:44Z |
institution | BVB |
isbn | 155623094X |
language | English |
oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-002257066 |
oclc_num | 18136410 |
open_access_boolean | |
owner | DE-384 DE-19 DE-BY-UBM DE-703 DE-521 DE-188 |
owner_facet | DE-384 DE-19 DE-BY-UBM DE-703 DE-521 DE-188 |
physical | XXI, 209 S. graph. Darst. |
publishDate | 1989 |
publishDateSearch | 1989 |
publishDateSort | 1989 |
publisher | Dow Jones-Irwin |
record_format | marc |
spelling | Berry, Leonard L. Verfasser aut Service quality a profit strategy for financial institutions Leonard L. Berry ; David R. Bennett ; Carter W. Brown Homewood, Ill. Dow Jones-Irwin 1989 XXI, 209 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Bank Banks and banking -- Customer services Customer services Qualitätssteigerung (DE-588)4176587-4 gnd rswk-swf Bank (DE-588)4004436-1 gnd rswk-swf Kundenberatung (DE-588)4114331-0 gnd rswk-swf Qualitätssicherung (DE-588)4126457-5 gnd rswk-swf Qualitätssteigerung (DE-588)4176587-4 s Kundenberatung (DE-588)4114331-0 s Bank (DE-588)4004436-1 s DE-604 Qualitätssicherung (DE-588)4126457-5 s Bennett, David R. Verfasser aut Brown, Carter W. Verfasser aut |
spellingShingle | Berry, Leonard L. Bennett, David R. Brown, Carter W. Service quality a profit strategy for financial institutions Bank Banks and banking -- Customer services Customer services Qualitätssteigerung (DE-588)4176587-4 gnd Bank (DE-588)4004436-1 gnd Kundenberatung (DE-588)4114331-0 gnd Qualitätssicherung (DE-588)4126457-5 gnd |
subject_GND | (DE-588)4176587-4 (DE-588)4004436-1 (DE-588)4114331-0 (DE-588)4126457-5 |
title | Service quality a profit strategy for financial institutions |
title_auth | Service quality a profit strategy for financial institutions |
title_exact_search | Service quality a profit strategy for financial institutions |
title_full | Service quality a profit strategy for financial institutions Leonard L. Berry ; David R. Bennett ; Carter W. Brown |
title_fullStr | Service quality a profit strategy for financial institutions Leonard L. Berry ; David R. Bennett ; Carter W. Brown |
title_full_unstemmed | Service quality a profit strategy for financial institutions Leonard L. Berry ; David R. Bennett ; Carter W. Brown |
title_short | Service quality |
title_sort | service quality a profit strategy for financial institutions |
title_sub | a profit strategy for financial institutions |
topic | Bank Banks and banking -- Customer services Customer services Qualitätssteigerung (DE-588)4176587-4 gnd Bank (DE-588)4004436-1 gnd Kundenberatung (DE-588)4114331-0 gnd Qualitätssicherung (DE-588)4126457-5 gnd |
topic_facet | Bank Banks and banking -- Customer services Customer services Qualitätssteigerung Kundenberatung Qualitätssicherung |
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