Strategic management of services in the Arab Gulf states: company and industry cases
Gespeichert in:
| Format: | Buch |
|---|---|
| Sprache: | German |
| Veröffentlicht: |
Berlin ; New York
<<de>> Gruyter
1989
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | Literaturangaben |
| Beschreibung: | XXI, 480 S. graph. Darst. |
| ISBN: | 3110114496 0899253865 |
Internformat
MARC
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| 245 | 1 | 0 | |a Strategic management of services in the Arab Gulf states |b company and industry cases |c by M. Sami Kassem, Ghazi M. Habib et al. |
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| 700 | 1 | |a Ḥabīb, Ġazī M. |e Sonstige |4 oth | |
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Datensatz im Suchindex
| _version_ | 1804116288788758528 |
|---|---|
| adam_text | Strategic Management of Services
in the Arab Gulf States
Company and Industry Cases
by M Sami Kassem,
Ghazi M Habib et al
w
DE
G
Walter de Gruyter • Berlin • New York 1989
Table of Contents
Case Information Matrix XIX
Part I: Background
Chapter 1: Introduction 3
M Sami Kassem
Overview 3
Rationale 4
Focus 5
Methodology 6
Contributions 6
Plan of the Book 6
Chapter 2: Understanding the Business Environment 9
M Sami Kassem
Introduction : 9
Physical and Geographic Environment 11
The Social and Cultural Setting 12
The Economic and Business Environment 13
Organizational and Administrative Setting 16
Summary and Conclusion 19
Chapter 3: Distinctive Aspects of Services in the Arab Gulf States 23
Ghazi M Habib
Introduction 23
Characteristics of Services 25
Services in the Arab Gulf States 27
Summary and, Conclusion 30
XII Table of Contents
Part II: Industry Notes and Company Cases
Chapter 4: The Airline Industry 35
41A Note on the Arab Airline Industry 35
M Sami Kassem
Introduction 35
Present Status of Arab Carriers: A Statistical Profile 36
Industry Economics 37
Industry Structure 38
Entry and Exit Barriers 41
Economies of Scale 48
Suppliers 49
Competitors and Their Strategies 50
Buyers and Users of Airline Services 56
Substitutes 64
Conclusion 64
4 2 Saudi Arabian Airlines (Saudia) 69
M Sami Kassem and Ghazi M Habib
Introduction 69
Stages of Strategic Development 70
The Goals of Saudia 74
Organization 75
Financial Performance and Position 80
Personnel 80
Saudization of Jobs 80
Marketing 87
Marketing Channels 91
Saudia Pricing and Price Wars 91
Saudia s Future 95
4 3 Kuwait Airways Corporation (KAC) 98
M Sami Kassem and Ghazi M Habib
Introduction 98
Corporate Mission 98
Stages of Strategic Development 99
Organization 102
Functional Area Strategies 103
Marketing 106
Flight Operations 107
Money Matters at KAC 108
KAC s Future Direction 112
Table of Contents XIII
4 4 Gulf Air (GF) 114
M Sami Kassem and Ghazi M Habib
Introduction 114
History 115
Gulf Leadership 118
Management and Personnel 119
Finance 120
Operations 125
Marketing 126
Pricing 128
Passenger Services 128
Competitor Profile 129
Strategic Planning at Gulf Air 129
Facing the Remaining 1980s 131
4 5 Alia: The Royal Jordanian Airline - The First Twenty Years 134
M Sami Kassem
Introduction 134
Alia s Mission 135
Stages of Strategic Development 136
Organization 140
Management Style 140
Personnel 142
Marketing 144
Financial Performance 145
Facing Turbulent Times 152
Chapter 5: Banking Industry 155
51A Note on the Banking Industry 155
Ghazi M Habib
Introduction 155
Present Status of the Gulf Banking Industry 156
Industry Analysis 159
Entry and Exit Barriers 170
Substitutes 171
5 2 National Commercial Bank (NCB) 177
Ghazi M Habib
Introduction m
Objectives/Mission 178
History 178
Organization 179
XIV Table of Contents
Services Portfolio 181
Personnel 182
Marketing 183
Finance 183
New Challenges 183
5 3 Saudi American Bank (SAMBA) 188
Ghazi M Habib
Introduction 188
Corporate Mission 189
Strategy 189
History 189
Organizational Structure 190
Personnel 193
Marketing , 194
Finance 196
New Challenges 198
5 4 Saudi French Bank (BFS) 199
Mohamed S Al Madhi and M Sami Kassem
Introduction 199
History 199
Mission 199
Management and Board of Directors 201
Bank Organization 201
Functional Area Strategies 205
Marketing 206
Financial Profile 207
Problems and Opportunities Facing the Banking Industry 207
Competition and Competitor Profiles 210
Adapting Strategy and Structure to Changing Times 212
Issues and Problems 212
5 5 Gulf International Bank (GIB) 215
Anwar Yousif Abdulrahman
Introduction 215
Corporate Mission 215
History 216
GIB s Organization 217
Services Portfolio 217
Marketing 219
Personnel 222
Accounting 223
Finance 223
Table of Contents XV
Challenges 223
5 6 Bank Arabia Computer Services 228
M Sami Kassem and Yousef Dashkouni
Part One 228
Questions for Part One 231
Part Two 231
Questions for Part Two 233
Part Three 233
Questions for Part Three 234
Part Four 234
Questions for Part Four 235
Part Five 236
Chapter 6: Lodging Industry 237
61A Note on the Lodging Industry 237
Ghazi M Habib
Introduction 237
Industry Structure 238
Entry and Exit Barriers 242
Substitutes 245
Cost and Revenue Structure 245
6 2 The Gulf Meridien (GM) 250
Prince Abdulaziz bin Salman Al-Saud
Introduction 250
The Hotel Industry in Saudi Arabia 251
Competitive Analysis 252
Internal Analysis 254
Marketing 257
Financial Matters 262
Challenges Ahead 265
6 3 Al Gosaibi Hotel 266
M Sami Kassem
Introduction 266
Overview 267
Personnel 268
Financial Position 268
Marketing 269
Home Office - Hotel Management Relation 269
The New General Manager 271
XVI Table of Contents
6 4 Al-Hamra Hotel 274
Eman Al Betairi and Ghazi M Habib
Introduction 274
Hotel Organization 275
Pricing 277
Competition 280
Personnel 283
Finance 283
Challenges 285
Chapter 7: Health Care Industry 289
71A Note on the Health Care Industry 289
M Sami Kassem
Introduction and Overview 289
Competitive Structure of the Industry 296
The Hospital Management Contract Segments 306
The Market of Private Hospitals 308
Trends in the Health Care Industry 309
7 2 Al-Mana General Hospital 312
M Sami Kassem
History 312
The Business of Al-Mana 313
Service/Market Development 315
Management Philosophy 318
Human Resources 319
Marketing 321
Finance 323
Facilities and Equipment 325
The Future 325
7 3 Abdulla Fouad Hospital (AFH) 328
Haman Al Otaibi and M Sami Kassem
Introduction 328
Development of the Hospital 329
The Concept in Detail 330
Facilities 330
The Service Portfolio 331
Patient Classification and Its Impact on Clinics and Departments 333
Organization Structure 336
Hospital Personnel 338
Financial Issues - 343
Table of Contents XVII
Competitive Analysis 344
The Future of Abdulla Fouad Hospital 346
7 4 Green Crescent Health Services Clinic (GC) 348
M Sami Kassem
Introduction 348
Mission 349
GC Service Portfolio 350
Patient Mix 352
Charges and Fees 352
Management and Organization 354
Personnel 356
Marketing 356
Current Facilities 360
Finance 360
Future Directions 363
Chapter 8: Strategic Management in Different Industries 365
8 1 Saudi Consulting House (SCH) 365
Ghazi M Habib
Introduction 365
Objectives/Mission 366
History 367
SCH s Organization 368
Marketing 371
Customer Mix 373
SCH s Competitors 373
Manpower Training 374
Finance 375
Challenges 375
8 2 Saudi Arabian International School (SAIS) - The Dhahran
Academy 380
Gary Nosier and M Sami Kassem
Introduction 380
Expatriate Education in Saudi Arabia 380
History of the Academy 381
Dhahran Academy s Mission 383
Customers Analysis 383
Teachers and Stan 386
Governmental Regulation 386
Competitive Analysis 387
XVIII Table of Contents
Organization Structure 392
Outlook for the Future 393
8 3 Alpha Data Soft (ADS) 396
Abdulla Al-Sharif and M Sami Kassem
History of Alpha Data Soft 396
Marketing 398
Operations 399
Procurement 399
Financial Profile 400
Organization and Management 401
The Computer Market in Saudi Arabia 401
Competition 404
The Future 406
Part III: Summary and Conclusions
Chapter 9: Strategic Management: Arabian Style 411
M Sami Kassem
Introduction 411
Strategy Formulation 411
Organizational Structure 420
Typology of Service Organizations 425
Practical Implications 429
Theoretical Implications 430
Appendix A: A Guide to the Case Method 435
Appendix B: Questions for Discussion and Teaching Notes 441
Appendix C: Major GCC Currencies and Their Exchange Rates as
of 11/11/1987 475
Appendix D: List of Abbreviations 477
About the Authors , 479
|
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| discipline | Wirtschaftswissenschaften |
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| id | DE-604.BV001798169 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T15:36:08Z |
| institution | BVB |
| isbn | 3110114496 0899253865 |
| language | German |
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| spelling | Strategic management of services in the Arab Gulf states company and industry cases by M. Sami Kassem, Ghazi M. Habib et al. Berlin ; New York <<de>> Gruyter 1989 XXI, 480 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Literaturangaben Management Persian Gulf Region Dienstleistungssektor (DE-588)4012183-5 gnd rswk-swf Management (DE-588)4037278-9 gnd rswk-swf Strategisches Management (DE-588)4124261-0 gnd rswk-swf Arabische Staaten (DE-588)4068789-2 gnd rswk-swf Golfstaaten (DE-588)4021571-4 gnd rswk-swf (DE-588)4522595-3 Fallstudiensammlung gnd-content Golfstaaten (DE-588)4021571-4 g Dienstleistungssektor (DE-588)4012183-5 s Strategisches Management (DE-588)4124261-0 s DE-604 Arabische Staaten (DE-588)4068789-2 g Management (DE-588)4037278-9 s Kassem, M. Sami Sonstige oth Ḥabīb, Ġazī M. Sonstige oth HEBIS Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=001209440&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Strategic management of services in the Arab Gulf states company and industry cases Management Persian Gulf Region Dienstleistungssektor (DE-588)4012183-5 gnd Management (DE-588)4037278-9 gnd Strategisches Management (DE-588)4124261-0 gnd |
| subject_GND | (DE-588)4012183-5 (DE-588)4037278-9 (DE-588)4124261-0 (DE-588)4068789-2 (DE-588)4021571-4 (DE-588)4522595-3 |
| title | Strategic management of services in the Arab Gulf states company and industry cases |
| title_auth | Strategic management of services in the Arab Gulf states company and industry cases |
| title_exact_search | Strategic management of services in the Arab Gulf states company and industry cases |
| title_full | Strategic management of services in the Arab Gulf states company and industry cases by M. Sami Kassem, Ghazi M. Habib et al. |
| title_fullStr | Strategic management of services in the Arab Gulf states company and industry cases by M. Sami Kassem, Ghazi M. Habib et al. |
| title_full_unstemmed | Strategic management of services in the Arab Gulf states company and industry cases by M. Sami Kassem, Ghazi M. Habib et al. |
| title_short | Strategic management of services in the Arab Gulf states |
| title_sort | strategic management of services in the arab gulf states company and industry cases |
| title_sub | company and industry cases |
| topic | Management Persian Gulf Region Dienstleistungssektor (DE-588)4012183-5 gnd Management (DE-588)4037278-9 gnd Strategisches Management (DE-588)4124261-0 gnd |
| topic_facet | Management Persian Gulf Region Dienstleistungssektor Management Strategisches Management Arabische Staaten Golfstaaten Fallstudiensammlung |
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