Information and referral in reference services:
Gespeichert in:
| Format: | Buch |
|---|---|
| Sprache: | English |
| Veröffentlicht: |
New York
Haworth Pr.
1988
|
| Schriftenreihe: | The reference librarian
21 |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | 259 S. |
Internformat
MARC
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Datensatz im Suchindex
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| adam_text | Information and Referral
in Reference Services
CONTENTS
Introduction 1
Marcia Stucklen Middleton
PUBLIC LIBRARIES AND I R: MANAGEMENT,
STAFF TRAINING, AND EVALUATION
Getting Staff Involved in Providing Community
Information 7
Mary Fran Gumpper
Evaluating I R in Smaller Public Libraries 15
Terence Crowley
Introduction 15
Background 16
The Grant Proposal 17
Startup 18
I R Evaluation Before the Bridge 19
National Standards 19
Evaluation of the Bridge 21
Findings 22
Conclusions 29
Small Public Libraries: Suggestions for Reference
Service Improvement 31
Jerry J. Carbone
Part I: Reference Effectiveness and C I R 31
Community Information and Referral: A First Step 33
Improvement of Reference Service 38
Part II: Small Libraries Go Beyond Their Walls
with On Line Searching 39
Planning 40
Conclusion 44
Is This Search Necessary? On Line Data Bases,
Reference Sources, and Referrals 45
David Rouse
I R and Reference 46
I R at the Chicago Public Library 47
I R and On Line Data Bases 48
User Expectations 50
Appropriate Searches 50
Inappropriate Searches 52
Computers and Referrals 53
The Gilt of Information 54
LIBRARY SYSTEM I R SERVICES
The Community Access Library Line: Benefits of a Toll Free
800 Telephone Line 57
Richard J. Beebe
Information and Referral Needs of Los Angeles County 58
CALL s Initial Service Design 60
Developments in CALL s Scope 62
Benefits of Toll Free Service 64
Ease of Use by the Public 64
Ease of Publicity 65
Effective Use of Resources 66
Management Information 68
Contact and the Sense of Community 69
JOB LINK: The Library/County Connection That Counts 71
Dorothy Puryear
What Is JOB LINK? 72
The Nassau Library System and NED 74
JOB LINK Added to NED 75
Significance and Conclusions 79
CUCl The Community Library Information Centen
A History 81
Honore L Francois
Louise J. Tankerson
ACADEMIC LIBRARIES: THE ROLE OF I R
Information and Referral in the Academic Library:
Lessons in Attitüde and Service from the Public
Library 95
Teresa L. Demo
Charles R. McClure
Introduction 96
Toward a Definition of Information and Referral 99
Attitudes and Roles Within I R 100
I R and the Academic Library 102
The Lessons of Information and Referral Service 104
I R in an Academic Library 109
Marvin D. Leavy
Elaine E. Moore
I. Grants Information in the University Library 110
II. I R in Map Libraries and the WKU Library
Map Collection 113
National Cartographic Information Center 117
Conclusion 118
THE SOCIAL SERVICES PERSPECTTVE: NETWORKING
New I R Teams in Library Based Services: Librarians,
Social Workers, and Older Volunteers 121
Risha W. Levinson
Introduction SENIOR CONNECTIONS 122
I R Developments in Library and Social Service
Sectors 123
An I R Team Approach 127
Findings and Implications 131
Focus on the Client: Social Service Dimension«
ofl R 135
Lynne M. Healy
Marijane L. Carey
Definition of Information and Referral 137
Environmental Factors Contributing to Need for I R 138
Complicating Factors in I R Delivery 139
Conclusion: Toward New Roles for the Future 150
Information and Referral: A Model for the Special
Library 155
Geraldine M. Matthews
The Wisconsin Human Services Information Center: A Meld
of I R and Special Library Services 156
Theory Underlying Services: The Process of Problem
Solving 158
Role of Reference and I R in a Special Library Program 162
RESEARCH AND RESOURCES
Videocassettes and I R: A Team That Works 165
Elken C. Sullivan
Community Information in Schools: An Operational
Approach and Model 173
W. Bernard Lukenbill
Community Information in Schools 174
Implementation of the Model 175
Simulation of the Reference Process 189
James R. Parrott
Introduction 189
Types of Simulations 191
Simulation of Professional Consultation 192
Models of the Reference Process 196
Implications of the Simulation Perspective 203
Interpersonal Information Processing 209
Patrick R. Penland
Aleyamma Mathai
Background Perspective 211
Transitional Psychologies 215
Behavioral Experimentation 219
Concluding Perspective 223
HISTORY AND RECENT DEVELOPMENTS
The Growth and Development of Information and Referral
in Library Services: A Selective History and Review
of Some Recent Developments 229
Rosamond Tifft
Introduction 230
Brief Overview of the History of Information
and Referral 232
Recent Developments in I R, Part I. The 1970s:
Growth of I R in Public Libraries 237
Recent Developments in I R, Part II. The 1980s:
Current Developments in I R Services in
Public Libraries 240
|
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| language | English |
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| publisher | Haworth Pr. |
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| series | The reference librarian |
| series2 | The reference librarian |
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| subject_GND | (DE-588)4340792-4 (DE-588)4006439-6 (DE-588)4143413-4 |
| title | Information and referral in reference services |
| title_auth | Information and referral in reference services |
| title_exact_search | Information and referral in reference services |
| title_full | Information and referral in reference services ed. by Marcia Stucklen Middleton ... |
| title_fullStr | Information and referral in reference services ed. by Marcia Stucklen Middleton ... |
| title_full_unstemmed | Information and referral in reference services ed. by Marcia Stucklen Middleton ... |
| title_short | Information and referral in reference services |
| title_sort | information and referral in reference services |
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| topic_facet | Auskunftsdienst Bibliothek Aufsatzsammlung |
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