Conflicts in reference services:
Gespeichert in:
| Format: | Buch |
|---|---|
| Sprache: | English |
| Veröffentlicht: |
New York
Haworth Pr.
1985
|
| Schriftenreihe: | The reference librarian
12 |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | 236 S. |
Internformat
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Datensatz im Suchindex
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|---|---|
| adam_text | Conflicts in Reference Services
The Reference Librarian
Number 12
CONTENTS
Introduction 1
Ruth Fraley
IN THE LIBRARY
Academic Reference Departments and User Groups:
A Preliminary Survey 5
John W. Berry
Survey Results 6
Consideration 8
Observations 10
Improving the Quality of Reference Services 11
The Reference Librarian as Middleman: Conflicts
Between Catalogers and Reference Librarians 17
Gillian M. McCombs
Confusion 19
Search 20
Nature of the Job 22
Steps Taken 23
Total Control 25
Need for Involvement 26
Conflicts Between Reference and Interlibrary Loan 29
Marcia L. Sprules
Copyright 29
Bibliographie Instruction 32
Fees for Service 33
Lending Restrictions 34
Document Delivery 35
Conflict Resolution 36
Conclusion 37
Check Your Catalog Image 39
Marcia J. Myers
Leverence Study 40
Dennison Study 41
Procedures 42
Findings 43
Implications 46
Uneven Reference Service: Approaches for Decreasing
This Source of Conflict at the Reference Desk 49
Fred Batt
Yours, Mine and Ours: Reference Service and the
Non Affiliated User 65
Debbie Masters
Gail Flatness
Higher Reference Use 66
Little Guidance 67
Limitation Policies 69
Conflicts in Reference Service: A Personal View 73
George R. Bauer
How to Fill the Slack Time at the Reference
Desk and Still Be Alert to Needs 74
For Whom the Bell Tolls: Juggling In Person
and Telephone Questions 75
The Reference Librarian as Factotum 76
Further Animadversions on the Concept of Maxi
Service/Mini Staff 76
The Over Demanding Patron—Where Do You Draw
the Line? 77
Jargonry and Acromania 78
Muscling Up for the Future 80
Pedal Point and Coda 80
Reference Philosophy vs Service Reality 83
Larry D. Benson
H. Julene Butler
Causesof the Dilemma 84 ;
Solutions 86
FEES AND CHARGES
Fee vs Free in Historical Perspective 93
Margaret F. Stieg
Economic Argument 95
Assumptions 96
Tax Support 97
Favor Fees 98
Fiction Debate 99
Measures 100
Fee or Free: The Data Base Access Controversy 105
Dean Burgess
Goals 106
The Rights of Access 109
Discrimination 110
Financial Questions 111
Realities 113
Conclusion 113
ABOUT INSTRUCTION
Conflicts Between Reference Librarians and Faculty
Concerning Bibliographie Instruction 117
David Isaacson
Working Together 119
Status Conflicts 120
Third Group 121
Fourth Group 122
Good Advice 123
Internal Disputes 124
Justification 126
Help Your Administration Support Bibliographie
Instruction 129
Robert E. Brundin
Pressures 130
Fully Informed 132
Enlist Support 132
Program Information 133
Promoting a Positive Image: Hints for the New
Reference Librarian in Dealing With Faculty 135
Eric W. Johnson
Perceptions 136
Good Image 138
Ä Collection of Books: The College Professor
vs the Reference Librarian 141
Melissa Watson
No Win 142
Another Area 143
The Issue 144
Relationships 146
Conflicts 146
ÄBOUT THE ROLE OF THE PROFESSIONAL
Nonprofessionals on Reference Desks in Academic
Libraries 149
Nancy J. Emmick
Definition of Terms 150
Reference Desk Staffing Alternatives 151
The Consequences of Using Nonprofessionals
at the Reference Desk 153
Academic Library Reference Service Practices 155
Conclusions and Observations 157
Self Conflict in the Academic Reference Librarian:
Or Help! We Need a Better Word for What We Do! 161
PaulB. Weiner
Background 162
What is Help? 163
Personality 164
What Is Reference Work? 165
Self Conflict Peculiar to Reference Work 166
Lurching Toward Happiness 169
i
Why Didn t They Teach Us That? The CredibUity Gap
in Library Education 171
Michael McCoy
Ethics 173
Conflicts 174
Trivia Questions 175
Possibilities 177
Role Conflict and Ambiguity in Reference
Librarianship 179
Henry N. Mendelsohn
Literature Review 180
Examples 181
Organizational Process in Role Strain 183
Boundary Roles 183
Innovative Roles 184
Consequences 185
Conclusions 185
ABOUT THE RESOURCES
In This Conflict of Opinions and Sentiments I Find
Delight 187
Donald Davinson
Conflict in Reference Service 188
Periodical Research 190
Image Bolster 190
Proud Possessor 192
Access to Consumer Health Information 195
Robert Berk
Public Libraries and Consumer Health Information 196
Hospital Libraries and Consumer Health Information 196
Academic Health Sciences Libraries and Consumer
Health Information 198
University Libraries and Consumer Health Information 199
Health Information Centers and Consumer Health
Information 200
Legal Implications of Providing Consumer Health
Information 201
A Model for Library Provision of Consumer Health
Information 202
Conclusion 204
Academic Library Service to Physicaily Disabled
Students and Faculty 207
Gerald Jahoda
Paula Faustini
Discussion of Results 210
Abstract Thinking: Considerations for the Provision
of Statistical Data in Evaluation 213
Juri Stratford
Jean S. Stratford
Definitions 214
Comparability and Bias 216
Basic Level 218
Experiences 220
Reference Considerations 221
Reference Interview 222
Sources 223
Personal Contacts 224
The NASA Industrial Applications Centers: Fee Based
vs Free Information Services 227
Lynn Heer
RECON Database 229
Operation 230
Competition 233
Summary 234
i
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| spelling | Conflicts in reference services ed. by Bill Katz ... New York Haworth Pr. 1985 236 S. txt rdacontent n rdamedia nc rdacarrier The reference librarian 12 Bibliothèques - Services de référence Inlichtingenwerk (dienstverlening) gtt Reference gtt Reference services (Libraries) Bibliothek (DE-588)4006439-6 gnd rswk-swf Auskunftsdienst (DE-588)4340792-4 gnd rswk-swf (DE-588)4143413-4 Aufsatzsammlung gnd-content Bibliothek (DE-588)4006439-6 s Auskunftsdienst (DE-588)4340792-4 s DE-604 Katz, William A. 1924-2004 Sonstige (DE-588)128833556 oth The reference librarian 12 (DE-604)BV000002776 12 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=000183183&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
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| title | Conflicts in reference services |
| title_auth | Conflicts in reference services |
| title_exact_search | Conflicts in reference services |
| title_full | Conflicts in reference services ed. by Bill Katz ... |
| title_fullStr | Conflicts in reference services ed. by Bill Katz ... |
| title_full_unstemmed | Conflicts in reference services ed. by Bill Katz ... |
| title_short | Conflicts in reference services |
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