Successful enquiry answering every time :: thinking your way from problem to solution /
"Successful Enquiry Answering Every Time is designed to guide information professionals through all the stages of research, from finding out what the enquirer really wants, to providing a polished, value-added answer. When people want to satisfy their immediate curiosity they're much more...
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
London :
Facet Publishing,
2017.
|
| Ausgabe: | "The seventh edition of Tim Buckley Owen's classic Success at the enquiry desk, fully revised and updated." |
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Zusammenfassung: | "Successful Enquiry Answering Every Time is designed to guide information professionals through all the stages of research, from finding out what the enquirer really wants, to providing a polished, value-added answer. When people want to satisfy their immediate curiosity they're much more likely to use a search engine on their mobile device than ask their local library. But while the days of personal intervention in this kind of enquiry are inevitably numbered, the professional skills that underpin them are not. This book uses technology as the enabler of the thought processes that information professionals need to engage in when answering enquiries, and makes the case that new technology, far from making them irrelevant, raises the skill stakes for all. Now in its 7th edition, this book is fully updated to cover new skills, such as: employing critical thinking to manipulate, categorise and prioritise raw search results ; using strategic reading and abstracting techniques to identify and summarise the essential information the enquirer needs from the retrieved documents ; drawing on established story-telling practice to present research results effectively - whether orally or in writing ; working to the POWER model: plan, organise, write, edit, review. This book is ideal for anyone who has to answer enquiries from users in any information role; those working in contact centres who are dealing with information enquiries, processing transactions or trouble-shooting technical issues; and information professionals working on enquiry desks in large or small academic, public, school or special libraries" -- |
| Beschreibung: | Previous edition: 2012. |
| Beschreibung: | 1 online resource (xiv, 186 pages) |
| Bibliographie: | Includes bibliographical references and index. |
| ISBN: | 1783302151 9781783302154 |
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| 245 | 1 | 0 | |a Successful enquiry answering every time : |b thinking your way from problem to solution / |c Tim Buckley Owen. |
| 250 | |a "The seventh edition of Tim Buckley Owen's classic Success at the enquiry desk, fully revised and updated." | ||
| 264 | 1 | |a London : |b Facet Publishing, |c 2017. | |
| 300 | |a 1 online resource (xiv, 186 pages) | ||
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| 500 | |a Previous edition: 2012. | ||
| 504 | |a Includes bibliographical references and index. | ||
| 588 | 0 | |a Print version record. | |
| 505 | 0 | |a Introduction: Why thinking skills matter -- Eight essential thinking skills for successful enquiry answering -- 1. What do they really want? -- 2. Why remote enquiry handling is different -- 3. Getting started -- 4. Smarter searching -- 5. Help! Everything's going wrong -- 6. Success! Now let's add some value -- 7. Don't just give me another reading list! -- 8. Choosing your toolkit -- Index. | |
| 520 | |a "Successful Enquiry Answering Every Time is designed to guide information professionals through all the stages of research, from finding out what the enquirer really wants, to providing a polished, value-added answer. When people want to satisfy their immediate curiosity they're much more likely to use a search engine on their mobile device than ask their local library. But while the days of personal intervention in this kind of enquiry are inevitably numbered, the professional skills that underpin them are not. This book uses technology as the enabler of the thought processes that information professionals need to engage in when answering enquiries, and makes the case that new technology, far from making them irrelevant, raises the skill stakes for all. Now in its 7th edition, this book is fully updated to cover new skills, such as: employing critical thinking to manipulate, categorise and prioritise raw search results ; using strategic reading and abstracting techniques to identify and summarise the essential information the enquirer needs from the retrieved documents ; drawing on established story-telling practice to present research results effectively - whether orally or in writing ; working to the POWER model: plan, organise, write, edit, review. This book is ideal for anyone who has to answer enquiries from users in any information role; those working in contact centres who are dealing with information enquiries, processing transactions or trouble-shooting technical issues; and information professionals working on enquiry desks in large or small academic, public, school or special libraries" -- |c Provided by publisher. | ||
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| adam_text | |
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| author | Buckley Owen, Tim, 1948- |
| author2 | Buckley Owen, Tim, 1948- |
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| contents | Introduction: Why thinking skills matter -- Eight essential thinking skills for successful enquiry answering -- 1. What do they really want? -- 2. Why remote enquiry handling is different -- 3. Getting started -- 4. Smarter searching -- 5. Help! Everything's going wrong -- 6. Success! Now let's add some value -- 7. Don't just give me another reading list! -- 8. Choosing your toolkit -- Index. |
| ctrlnum | (OCoLC)985880494 |
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| dewey-search | 025.52 |
| dewey-sort | 225.52 |
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| discipline | Allgemeines |
| edition | "The seventh edition of Tim Buckley Owen's classic Success at the enquiry desk, fully revised and updated." |
| format | Electronic eBook |
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| indexdate | 2024-11-26T14:54:14Z |
| institution | BVB |
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| spelling | Buckley Owen, Tim, 1948- author. https://id.oclc.org/worldcat/entity/E39PBJqbkD4kWjWyRyGCbgWYyd http://id.loc.gov/authorities/names/n97046596 Successful enquiry answering every time : thinking your way from problem to solution / Tim Buckley Owen. "The seventh edition of Tim Buckley Owen's classic Success at the enquiry desk, fully revised and updated." London : Facet Publishing, 2017. 1 online resource (xiv, 186 pages) text txt rdacontent computer c rdamedia online resource cr rdacarrier Previous edition: 2012. Includes bibliographical references and index. Print version record. Introduction: Why thinking skills matter -- Eight essential thinking skills for successful enquiry answering -- 1. What do they really want? -- 2. Why remote enquiry handling is different -- 3. Getting started -- 4. Smarter searching -- 5. Help! Everything's going wrong -- 6. Success! Now let's add some value -- 7. Don't just give me another reading list! -- 8. Choosing your toolkit -- Index. "Successful Enquiry Answering Every Time is designed to guide information professionals through all the stages of research, from finding out what the enquirer really wants, to providing a polished, value-added answer. When people want to satisfy their immediate curiosity they're much more likely to use a search engine on their mobile device than ask their local library. But while the days of personal intervention in this kind of enquiry are inevitably numbered, the professional skills that underpin them are not. This book uses technology as the enabler of the thought processes that information professionals need to engage in when answering enquiries, and makes the case that new technology, far from making them irrelevant, raises the skill stakes for all. Now in its 7th edition, this book is fully updated to cover new skills, such as: employing critical thinking to manipulate, categorise and prioritise raw search results ; using strategic reading and abstracting techniques to identify and summarise the essential information the enquirer needs from the retrieved documents ; drawing on established story-telling practice to present research results effectively - whether orally or in writing ; working to the POWER model: plan, organise, write, edit, review. This book is ideal for anyone who has to answer enquiries from users in any information role; those working in contact centres who are dealing with information enquiries, processing transactions or trouble-shooting technical issues; and information professionals working on enquiry desks in large or small academic, public, school or special libraries" -- Provided by publisher. Reference services (Libraries) Great Britain. Libraries Customer services Great Britain. Information services Great Britain Quality control. Information retrieval. http://id.loc.gov/authorities/subjects/sh85066148 Public services (Libraries) Great Britain. Information Storage and Retrieval https://id.nlm.nih.gov/mesh/D016247 Bibliothèques Services de référence Grande-Bretagne. Bibliothèques Services aux usagers Grande-Bretagne. Services d'information Grande-Bretagne Qualité Contrôle. Recherche de l'information. information retrieval. aat LANGUAGE ARTS & DISCIPLINES Library & Information Science General. bisacsh Information retrieval fast Information services Quality control fast Libraries Customer services fast Reference services (Libraries) fast Great Britain fast https://id.oclc.org/worldcat/entity/E39PBJdmp7p3cx8hpmJ8HvmTpP Buckley Owen, Tim, 1948- Success at the enquiry desk. Print version: 9781783302154 FWS01 ZDB-4-EDU FWS_PDA_EDU https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1513180 Volltext |
| spellingShingle | Buckley Owen, Tim, 1948- Successful enquiry answering every time : thinking your way from problem to solution / Introduction: Why thinking skills matter -- Eight essential thinking skills for successful enquiry answering -- 1. What do they really want? -- 2. Why remote enquiry handling is different -- 3. Getting started -- 4. Smarter searching -- 5. Help! Everything's going wrong -- 6. Success! Now let's add some value -- 7. Don't just give me another reading list! -- 8. Choosing your toolkit -- Index. Reference services (Libraries) Great Britain. Libraries Customer services Great Britain. Information services Great Britain Quality control. Information retrieval. http://id.loc.gov/authorities/subjects/sh85066148 Public services (Libraries) Great Britain. Information Storage and Retrieval https://id.nlm.nih.gov/mesh/D016247 Bibliothèques Services de référence Grande-Bretagne. Bibliothèques Services aux usagers Grande-Bretagne. Services d'information Grande-Bretagne Qualité Contrôle. Recherche de l'information. information retrieval. aat LANGUAGE ARTS & DISCIPLINES Library & Information Science General. bisacsh Information retrieval fast Information services Quality control fast Libraries Customer services fast Reference services (Libraries) fast |
| subject_GND | http://id.loc.gov/authorities/subjects/sh85066148 https://id.nlm.nih.gov/mesh/D016247 |
| title | Successful enquiry answering every time : thinking your way from problem to solution / |
| title_alt | Success at the enquiry desk. |
| title_auth | Successful enquiry answering every time : thinking your way from problem to solution / |
| title_exact_search | Successful enquiry answering every time : thinking your way from problem to solution / |
| title_full | Successful enquiry answering every time : thinking your way from problem to solution / Tim Buckley Owen. |
| title_fullStr | Successful enquiry answering every time : thinking your way from problem to solution / Tim Buckley Owen. |
| title_full_unstemmed | Successful enquiry answering every time : thinking your way from problem to solution / Tim Buckley Owen. |
| title_short | Successful enquiry answering every time : |
| title_sort | successful enquiry answering every time thinking your way from problem to solution |
| title_sub | thinking your way from problem to solution / |
| topic | Reference services (Libraries) Great Britain. Libraries Customer services Great Britain. Information services Great Britain Quality control. Information retrieval. http://id.loc.gov/authorities/subjects/sh85066148 Public services (Libraries) Great Britain. Information Storage and Retrieval https://id.nlm.nih.gov/mesh/D016247 Bibliothèques Services de référence Grande-Bretagne. Bibliothèques Services aux usagers Grande-Bretagne. Services d'information Grande-Bretagne Qualité Contrôle. Recherche de l'information. information retrieval. aat LANGUAGE ARTS & DISCIPLINES Library & Information Science General. bisacsh Information retrieval fast Information services Quality control fast Libraries Customer services fast Reference services (Libraries) fast |
| topic_facet | Reference services (Libraries) Great Britain. Libraries Customer services Great Britain. Information services Great Britain Quality control. Information retrieval. Public services (Libraries) Great Britain. Information Storage and Retrieval Bibliothèques Services de référence Grande-Bretagne. Bibliothèques Services aux usagers Grande-Bretagne. Services d'information Grande-Bretagne Qualité Contrôle. Recherche de l'information. information retrieval. LANGUAGE ARTS & DISCIPLINES Library & Information Science General. Information retrieval Information services Quality control Libraries Customer services Reference services (Libraries) Great Britain |
| url | https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1513180 |
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