Co-creating value in organisations with ITIL 4 :: a guide for consultants, executives and managers /
Co-creating value in organizations with ITIL 4 explores how to achieve value across multiple business models using ITIL 4 at different stages of business and product evolution.
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Norwich :
TSO,
[2022]
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Zusammenfassung: | Co-creating value in organizations with ITIL 4 explores how to achieve value across multiple business models using ITIL 4 at different stages of business and product evolution. |
| Beschreibung: | 1 online resource : illustrations |
| Bibliographie: | Includes bibliographical references. |
| ISBN: | 9780113318445 0113318448 9780113318438 011331843X |
Internformat
MARC
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| 245 | 1 | 0 | |a Co-creating value in organisations with ITIL 4 : |b a guide for consultants, executives and managers / |c David Barrow. |
| 264 | 1 | |a Norwich : |b TSO, |c [2022] | |
| 300 | |a 1 online resource : |b illustrations | ||
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| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
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| 504 | |a Includes bibliographical references. | ||
| 588 | 0 | |a Online resource; title from PDF title page (Ebsco, viewed January 18, 2023). | |
| 505 | 0 | |a Intro -- Copyright Page -- Contents -- List of figures and tables -- About the author -- Foreword 1 -- Foreword 2 -- Preface -- Acknowledgements -- Dedication -- Chapter 1: Where to start -- 1.1 The ITIL guiding principles -- 1.2 Continual improvement -- 1.3 Disruption and innovation -- learn, unlearn, and relearn -- 1.4 Continual improvement as a practice -- 1.5 Organizational change management in action -- 1.6 In summary -- Chapter 2: ITIL -- it's not just about IT -- 2.1 The changing role of IT -- 2.2 Why ITIL isn't just IT -- 2.3 ITIL and the enterprise -- 2.4 The ITIL service value system | |
| 505 | 8 | |a 2.5 The four dimensions -- 2.6 In summary -- Chapter 3: Defining values -- 3.1 Personal values -- 3.2 Organizational values -- 3.3 In summary -- Chapter 4: Balancing organizational perspectives -- 4.1 Organizational governance -- 4.2 Ethics -- 4.3 Agility -- 4.4 Leadership -- 4.5 Culture -- 4.6 In summary -- Chapter 5: Balancing supplier perspectives -- 5.1 Engagement -- 5.2 Collaboration -- 5.3 Supplier governance -- 5.4 In summary -- Chapter 6: Co-creating value with customers -- 6.1 The evolution of ITIL -- 6.2 Innovation -- 6.3 Viability -- 6.4 ITIL 4 and the customer journey -- 6.5 Outcomes | |
| 505 | 8 | |a 6.6 In summary -- Chapter 7: Creating value through knowledge -- 7.1 Knowledge management -- 7.2 Defining the value of knowledge -- 7.3 Using knowledge to achieve a balance -- 7.4 Knowledge and the value of tools -- 7.5 In summary -- Chapter 8: The value of reporting -- 8.1 Representative reporting -- 8.2 Operational reporting -- 8.3 The watermelon effect -- 8.4 Balancing quality with quantity -- 8.5 C-level information -- 8.6 Affecting value through commentary -- 8.7 In summary -- Chapter 9: Practice makes perfect -- 9.1 The real world -- 9.2 Thinking outside the trenches | |
| 505 | 8 | |a 9.3 Practices -- a case study -- 9.4 Proof-of-concept services -- 9.5 Value-based decisions -- 9.6 In summary -- Chapter 10: The value of peeking under the cover -- 10.1 Measuring success -- 10.2 Fragile services -- 10.3 Balancing dependencies -- 10.4 A fragile case study (personal story) -- 10.5 In summary -- Chapter 11: One language -- Chapter 12: The end -- or just the beginning? -- Glossary -- Further research -- Notes | |
| 520 | |a Co-creating value in organizations with ITIL 4 explores how to achieve value across multiple business models using ITIL 4 at different stages of business and product evolution. | ||
| 650 | 0 | |a ITIL (Information technology management standard) |0 http://id.loc.gov/authorities/subjects/sh2016001583 | |
| 650 | 0 | |a Information technology |x Management. |0 http://id.loc.gov/authorities/subjects/sh2008006980 | |
| 650 | 0 | |a Business. |0 http://id.loc.gov/authorities/subjects/sh85018260 | |
| 650 | 0 | |a Management. |0 http://id.loc.gov/authorities/subjects/sh85080336 | |
| 650 | 0 | |a Electronic books. |0 http://id.loc.gov/authorities/subjects/sh93007047 | |
| 650 | 6 | |a ITIL (Norme) | |
| 650 | 6 | |a Technologie de l'information |x Gestion. | |
| 650 | 6 | |a Affaires. | |
| 650 | 6 | |a Gestion. | |
| 650 | 6 | |a Livres numériques. | |
| 650 | 7 | |a business (commercial function) |2 aat | |
| 650 | 7 | |a management. |2 aat | |
| 650 | 7 | |a e-books. |2 aat | |
| 650 | 7 | |a Information technology |x Management |2 fast | |
| 650 | 7 | |a ITIL (Information technology management standard) |2 fast | |
| 776 | 0 | 8 | |i Print version: |a Barrow, David |t Co-creating value in organisations with ITIL 4 |d London : The Stationery Office Ltd,c2022 |z 9780113318438 |
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| contents | Intro -- Copyright Page -- Contents -- List of figures and tables -- About the author -- Foreword 1 -- Foreword 2 -- Preface -- Acknowledgements -- Dedication -- Chapter 1: Where to start -- 1.1 The ITIL guiding principles -- 1.2 Continual improvement -- 1.3 Disruption and innovation -- learn, unlearn, and relearn -- 1.4 Continual improvement as a practice -- 1.5 Organizational change management in action -- 1.6 In summary -- Chapter 2: ITIL -- it's not just about IT -- 2.1 The changing role of IT -- 2.2 Why ITIL isn't just IT -- 2.3 ITIL and the enterprise -- 2.4 The ITIL service value system 2.5 The four dimensions -- 2.6 In summary -- Chapter 3: Defining values -- 3.1 Personal values -- 3.2 Organizational values -- 3.3 In summary -- Chapter 4: Balancing organizational perspectives -- 4.1 Organizational governance -- 4.2 Ethics -- 4.3 Agility -- 4.4 Leadership -- 4.5 Culture -- 4.6 In summary -- Chapter 5: Balancing supplier perspectives -- 5.1 Engagement -- 5.2 Collaboration -- 5.3 Supplier governance -- 5.4 In summary -- Chapter 6: Co-creating value with customers -- 6.1 The evolution of ITIL -- 6.2 Innovation -- 6.3 Viability -- 6.4 ITIL 4 and the customer journey -- 6.5 Outcomes 6.6 In summary -- Chapter 7: Creating value through knowledge -- 7.1 Knowledge management -- 7.2 Defining the value of knowledge -- 7.3 Using knowledge to achieve a balance -- 7.4 Knowledge and the value of tools -- 7.5 In summary -- Chapter 8: The value of reporting -- 8.1 Representative reporting -- 8.2 Operational reporting -- 8.3 The watermelon effect -- 8.4 Balancing quality with quantity -- 8.5 C-level information -- 8.6 Affecting value through commentary -- 8.7 In summary -- Chapter 9: Practice makes perfect -- 9.1 The real world -- 9.2 Thinking outside the trenches 9.3 Practices -- a case study -- 9.4 Proof-of-concept services -- 9.5 Value-based decisions -- 9.6 In summary -- Chapter 10: The value of peeking under the cover -- 10.1 Measuring success -- 10.2 Fragile services -- 10.3 Balancing dependencies -- 10.4 A fragile case study (personal story) -- 10.5 In summary -- Chapter 11: One language -- Chapter 12: The end -- or just the beginning? -- Glossary -- Further research -- Notes |
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| illustrated | Illustrated |
| indexdate | 2024-11-26T14:49:41Z |
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| spelling | Barrow, David, author. Co-creating value in organisations with ITIL 4 : a guide for consultants, executives and managers / David Barrow. Norwich : TSO, [2022] 1 online resource : illustrations text txt rdacontent computer c rdamedia online resource cr rdacarrier text file rda Includes bibliographical references. Online resource; title from PDF title page (Ebsco, viewed January 18, 2023). Intro -- Copyright Page -- Contents -- List of figures and tables -- About the author -- Foreword 1 -- Foreword 2 -- Preface -- Acknowledgements -- Dedication -- Chapter 1: Where to start -- 1.1 The ITIL guiding principles -- 1.2 Continual improvement -- 1.3 Disruption and innovation -- learn, unlearn, and relearn -- 1.4 Continual improvement as a practice -- 1.5 Organizational change management in action -- 1.6 In summary -- Chapter 2: ITIL -- it's not just about IT -- 2.1 The changing role of IT -- 2.2 Why ITIL isn't just IT -- 2.3 ITIL and the enterprise -- 2.4 The ITIL service value system 2.5 The four dimensions -- 2.6 In summary -- Chapter 3: Defining values -- 3.1 Personal values -- 3.2 Organizational values -- 3.3 In summary -- Chapter 4: Balancing organizational perspectives -- 4.1 Organizational governance -- 4.2 Ethics -- 4.3 Agility -- 4.4 Leadership -- 4.5 Culture -- 4.6 In summary -- Chapter 5: Balancing supplier perspectives -- 5.1 Engagement -- 5.2 Collaboration -- 5.3 Supplier governance -- 5.4 In summary -- Chapter 6: Co-creating value with customers -- 6.1 The evolution of ITIL -- 6.2 Innovation -- 6.3 Viability -- 6.4 ITIL 4 and the customer journey -- 6.5 Outcomes 6.6 In summary -- Chapter 7: Creating value through knowledge -- 7.1 Knowledge management -- 7.2 Defining the value of knowledge -- 7.3 Using knowledge to achieve a balance -- 7.4 Knowledge and the value of tools -- 7.5 In summary -- Chapter 8: The value of reporting -- 8.1 Representative reporting -- 8.2 Operational reporting -- 8.3 The watermelon effect -- 8.4 Balancing quality with quantity -- 8.5 C-level information -- 8.6 Affecting value through commentary -- 8.7 In summary -- Chapter 9: Practice makes perfect -- 9.1 The real world -- 9.2 Thinking outside the trenches 9.3 Practices -- a case study -- 9.4 Proof-of-concept services -- 9.5 Value-based decisions -- 9.6 In summary -- Chapter 10: The value of peeking under the cover -- 10.1 Measuring success -- 10.2 Fragile services -- 10.3 Balancing dependencies -- 10.4 A fragile case study (personal story) -- 10.5 In summary -- Chapter 11: One language -- Chapter 12: The end -- or just the beginning? -- Glossary -- Further research -- Notes Co-creating value in organizations with ITIL 4 explores how to achieve value across multiple business models using ITIL 4 at different stages of business and product evolution. ITIL (Information technology management standard) http://id.loc.gov/authorities/subjects/sh2016001583 Information technology Management. http://id.loc.gov/authorities/subjects/sh2008006980 Business. http://id.loc.gov/authorities/subjects/sh85018260 Management. http://id.loc.gov/authorities/subjects/sh85080336 Electronic books. http://id.loc.gov/authorities/subjects/sh93007047 ITIL (Norme) Technologie de l'information Gestion. Affaires. Gestion. Livres numériques. business (commercial function) aat management. aat e-books. aat Information technology Management fast ITIL (Information technology management standard) fast Print version: Barrow, David Co-creating value in organisations with ITIL 4 London : The Stationery Office Ltd,c2022 9780113318438 FWS01 ZDB-4-EBU FWS_PDA_EBU https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=3399376 Volltext |
| spellingShingle | Barrow, David Co-creating value in organisations with ITIL 4 : a guide for consultants, executives and managers / Intro -- Copyright Page -- Contents -- List of figures and tables -- About the author -- Foreword 1 -- Foreword 2 -- Preface -- Acknowledgements -- Dedication -- Chapter 1: Where to start -- 1.1 The ITIL guiding principles -- 1.2 Continual improvement -- 1.3 Disruption and innovation -- learn, unlearn, and relearn -- 1.4 Continual improvement as a practice -- 1.5 Organizational change management in action -- 1.6 In summary -- Chapter 2: ITIL -- it's not just about IT -- 2.1 The changing role of IT -- 2.2 Why ITIL isn't just IT -- 2.3 ITIL and the enterprise -- 2.4 The ITIL service value system 2.5 The four dimensions -- 2.6 In summary -- Chapter 3: Defining values -- 3.1 Personal values -- 3.2 Organizational values -- 3.3 In summary -- Chapter 4: Balancing organizational perspectives -- 4.1 Organizational governance -- 4.2 Ethics -- 4.3 Agility -- 4.4 Leadership -- 4.5 Culture -- 4.6 In summary -- Chapter 5: Balancing supplier perspectives -- 5.1 Engagement -- 5.2 Collaboration -- 5.3 Supplier governance -- 5.4 In summary -- Chapter 6: Co-creating value with customers -- 6.1 The evolution of ITIL -- 6.2 Innovation -- 6.3 Viability -- 6.4 ITIL 4 and the customer journey -- 6.5 Outcomes 6.6 In summary -- Chapter 7: Creating value through knowledge -- 7.1 Knowledge management -- 7.2 Defining the value of knowledge -- 7.3 Using knowledge to achieve a balance -- 7.4 Knowledge and the value of tools -- 7.5 In summary -- Chapter 8: The value of reporting -- 8.1 Representative reporting -- 8.2 Operational reporting -- 8.3 The watermelon effect -- 8.4 Balancing quality with quantity -- 8.5 C-level information -- 8.6 Affecting value through commentary -- 8.7 In summary -- Chapter 9: Practice makes perfect -- 9.1 The real world -- 9.2 Thinking outside the trenches 9.3 Practices -- a case study -- 9.4 Proof-of-concept services -- 9.5 Value-based decisions -- 9.6 In summary -- Chapter 10: The value of peeking under the cover -- 10.1 Measuring success -- 10.2 Fragile services -- 10.3 Balancing dependencies -- 10.4 A fragile case study (personal story) -- 10.5 In summary -- Chapter 11: One language -- Chapter 12: The end -- or just the beginning? -- Glossary -- Further research -- Notes ITIL (Information technology management standard) http://id.loc.gov/authorities/subjects/sh2016001583 Information technology Management. http://id.loc.gov/authorities/subjects/sh2008006980 Business. http://id.loc.gov/authorities/subjects/sh85018260 Management. http://id.loc.gov/authorities/subjects/sh85080336 Electronic books. http://id.loc.gov/authorities/subjects/sh93007047 ITIL (Norme) Technologie de l'information Gestion. Affaires. Gestion. Livres numériques. business (commercial function) aat management. aat e-books. aat Information technology Management fast ITIL (Information technology management standard) fast |
| subject_GND | http://id.loc.gov/authorities/subjects/sh2016001583 http://id.loc.gov/authorities/subjects/sh2008006980 http://id.loc.gov/authorities/subjects/sh85018260 http://id.loc.gov/authorities/subjects/sh85080336 http://id.loc.gov/authorities/subjects/sh93007047 |
| title | Co-creating value in organisations with ITIL 4 : a guide for consultants, executives and managers / |
| title_auth | Co-creating value in organisations with ITIL 4 : a guide for consultants, executives and managers / |
| title_exact_search | Co-creating value in organisations with ITIL 4 : a guide for consultants, executives and managers / |
| title_full | Co-creating value in organisations with ITIL 4 : a guide for consultants, executives and managers / David Barrow. |
| title_fullStr | Co-creating value in organisations with ITIL 4 : a guide for consultants, executives and managers / David Barrow. |
| title_full_unstemmed | Co-creating value in organisations with ITIL 4 : a guide for consultants, executives and managers / David Barrow. |
| title_short | Co-creating value in organisations with ITIL 4 : |
| title_sort | co creating value in organisations with itil 4 a guide for consultants executives and managers |
| title_sub | a guide for consultants, executives and managers / |
| topic | ITIL (Information technology management standard) http://id.loc.gov/authorities/subjects/sh2016001583 Information technology Management. http://id.loc.gov/authorities/subjects/sh2008006980 Business. http://id.loc.gov/authorities/subjects/sh85018260 Management. http://id.loc.gov/authorities/subjects/sh85080336 Electronic books. http://id.loc.gov/authorities/subjects/sh93007047 ITIL (Norme) Technologie de l'information Gestion. Affaires. Gestion. Livres numériques. business (commercial function) aat management. aat e-books. aat Information technology Management fast ITIL (Information technology management standard) fast |
| topic_facet | ITIL (Information technology management standard) Information technology Management. Business. Management. Electronic books. ITIL (Norme) Technologie de l'information Gestion. Affaires. Gestion. Livres numériques. business (commercial function) management. e-books. Information technology Management |
| url | https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=3399376 |
| work_keys_str_mv | AT barrowdavid cocreatingvalueinorganisationswithitil4aguideforconsultantsexecutivesandmanagers |