Harvey, J. (2021). Complex service delivery processes: Strategy to operations (Fourth edition.). ASQ Quality Press.
Chicago-Zitierstil (17. Ausg.)Harvey, Jean. Complex Service Delivery Processes: Strategy to Operations. Fourth edition. Milwaukee, Wisconsin: ASQ Quality Press, 2021.
MLA-Zitierstil (9. Ausg.)Harvey, Jean. Complex Service Delivery Processes: Strategy to Operations. Fourth edition. ASQ Quality Press, 2021.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.