Holding the calm :: the secret to resolving conflict and defusing tension /
"In this book, readers will learn how to diffuse conflict by tapping into tools that will help them identify personalized solutions for every problem. Conflict can be destructive. Thousands of years of history have shown that human beings have always struggled to resolve disputes calmly and non...
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Oakland, CA :
Berrett-Koehler Publishers,
[2022]
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Zusammenfassung: | "In this book, readers will learn how to diffuse conflict by tapping into tools that will help them identify personalized solutions for every problem. Conflict can be destructive. Thousands of years of history have shown that human beings have always struggled to resolve disputes calmly and nonviolently. Now our society has less respect for its institutions and authority figures than ever because most people don't know how to lead out of a conflict stalemate. But, says Hesha Abrams, it doesn't have to be this way. Holding the Calm is the ultimate guide to help mediators of all kinds develop workable, immediate conflict management skills to approach workplace issues, lawsuits, marriage disputes, and everyday arguments. It is chock full of tools and techniques designed to facilitate civilized discussions involving drastically opposing viewpoints. The book's short chapters are written in an easy, accessible format to impart rich skills, anecdotes, and lessons that will arm leaders with the best approaches to conflict. This book teaches readers how to pick the right solution for the right situation-like when to turn lemons into lemonade and when to reach for the tequila and salt. Reading group discussion guide available in book"-- |
| Beschreibung: | Electronic book. |
| Beschreibung: | 1 online resource |
| ISBN: | 9781523001958 152300195X |
Internformat
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| 245 | 1 | 0 | |a Holding the calm : |b the secret to resolving conflict and defusing tension / |c Hesha Abrams. |
| 264 | 1 | |a Oakland, CA : |b Berrett-Koehler Publishers, |c [2022] | |
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| 520 | |a "In this book, readers will learn how to diffuse conflict by tapping into tools that will help them identify personalized solutions for every problem. Conflict can be destructive. Thousands of years of history have shown that human beings have always struggled to resolve disputes calmly and nonviolently. Now our society has less respect for its institutions and authority figures than ever because most people don't know how to lead out of a conflict stalemate. But, says Hesha Abrams, it doesn't have to be this way. Holding the Calm is the ultimate guide to help mediators of all kinds develop workable, immediate conflict management skills to approach workplace issues, lawsuits, marriage disputes, and everyday arguments. It is chock full of tools and techniques designed to facilitate civilized discussions involving drastically opposing viewpoints. The book's short chapters are written in an easy, accessible format to impart rich skills, anecdotes, and lessons that will arm leaders with the best approaches to conflict. This book teaches readers how to pick the right solution for the right situation-like when to turn lemons into lemonade and when to reach for the tequila and salt. Reading group discussion guide available in book"-- |c Provided by publisher. | ||
| 505 | 0 | |a Pt. 1. Words and what to do with them -- pt. 2. Situational awareness : reading the room -- pt. 3. People are weird and wonderful -- pt. 4. Bringing it home, closing the deal, solving the problem, settling the case, and resolving the dispute. | |
| 650 | 0 | |a Conflict management. |0 http://id.loc.gov/authorities/subjects/sh85030958 | |
| 650 | 0 | |a Interpersonal communication. |0 http://id.loc.gov/authorities/subjects/sh85067481 | |
| 650 | 0 | |a Mediation. |0 http://id.loc.gov/authorities/subjects/sh85082846 | |
| 650 | 2 | |a Negotiating |0 https://id.nlm.nih.gov/mesh/D017008 | |
| 650 | 6 | |a Gestion des conflits. | |
| 650 | 6 | |a Communication interpersonnelle. | |
| 650 | 6 | |a Médiation. | |
| 650 | 7 | |a mediation. |2 aat | |
| 650 | 7 | |a Conflict management |2 fast | |
| 650 | 7 | |a Interpersonal communication |2 fast | |
| 650 | 7 | |a Mediation |2 fast | |
| 776 | 0 | 8 | |i Print version: |a Hesha Abrams Mediation LLC (Dallas, Texas). |t Holding the calm |b First. |d Oakland, CA : Berrett-Koehler Publishers, [2022] |z 9781523001941 |w (DLC) 2021062834 |
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Datensatz im Suchindex
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|---|---|
| _version_ | 1804748481042055168 |
| adam_text | |
| any_adam_object | |
| author | Abrams, Hesha |
| author_facet | Abrams, Hesha |
| author_role | aut |
| author_sort | Abrams, Hesha |
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| bvnumber | localFWS |
| callnumber-first | H - Social Science |
| callnumber-label | HM1126 |
| callnumber-raw | HM1126 .A27 2022 |
| callnumber-search | HM1126 .A27 2022 |
| callnumber-sort | HM 41126 A27 42022 |
| callnumber-subject | HM - Sociology |
| collection | ZDB-4-EBU |
| contents | Pt. 1. Words and what to do with them -- pt. 2. Situational awareness : reading the room -- pt. 3. People are weird and wonderful -- pt. 4. Bringing it home, closing the deal, solving the problem, settling the case, and resolving the dispute. |
| ctrlnum | (OCoLC)1338030280 |
| dewey-full | 303.6/9 |
| dewey-hundreds | 300 - Social sciences |
| dewey-ones | 303 - Social processes |
| dewey-raw | 303.6/9 |
| dewey-search | 303.6/9 |
| dewey-sort | 3303.6 19 |
| dewey-tens | 300 - Social sciences |
| discipline | Soziologie |
| format | Electronic eBook |
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| id | ZDB-4-EBU-on1338030280 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-16T15:04:33Z |
| institution | BVB |
| isbn | 9781523001958 152300195X |
| language | English |
| oclc_num | 1338030280 |
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| psigel | ZDB-4-EBU |
| publishDate | 2022 |
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| publisher | Berrett-Koehler Publishers, |
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| spelling | Abrams, Hesha, author. Holding the calm : the secret to resolving conflict and defusing tension / Hesha Abrams. Oakland, CA : Berrett-Koehler Publishers, [2022] 1 online resource text txt rdacontent computer c rdamedia online resource cr rdacarrier text file rda Electronic book. "In this book, readers will learn how to diffuse conflict by tapping into tools that will help them identify personalized solutions for every problem. Conflict can be destructive. Thousands of years of history have shown that human beings have always struggled to resolve disputes calmly and nonviolently. Now our society has less respect for its institutions and authority figures than ever because most people don't know how to lead out of a conflict stalemate. But, says Hesha Abrams, it doesn't have to be this way. Holding the Calm is the ultimate guide to help mediators of all kinds develop workable, immediate conflict management skills to approach workplace issues, lawsuits, marriage disputes, and everyday arguments. It is chock full of tools and techniques designed to facilitate civilized discussions involving drastically opposing viewpoints. The book's short chapters are written in an easy, accessible format to impart rich skills, anecdotes, and lessons that will arm leaders with the best approaches to conflict. This book teaches readers how to pick the right solution for the right situation-like when to turn lemons into lemonade and when to reach for the tequila and salt. Reading group discussion guide available in book"-- Provided by publisher. Pt. 1. Words and what to do with them -- pt. 2. Situational awareness : reading the room -- pt. 3. People are weird and wonderful -- pt. 4. Bringing it home, closing the deal, solving the problem, settling the case, and resolving the dispute. Conflict management. http://id.loc.gov/authorities/subjects/sh85030958 Interpersonal communication. http://id.loc.gov/authorities/subjects/sh85067481 Mediation. http://id.loc.gov/authorities/subjects/sh85082846 Negotiating https://id.nlm.nih.gov/mesh/D017008 Gestion des conflits. Communication interpersonnelle. Médiation. mediation. aat Conflict management fast Interpersonal communication fast Mediation fast Print version: Hesha Abrams Mediation LLC (Dallas, Texas). Holding the calm First. Oakland, CA : Berrett-Koehler Publishers, [2022] 9781523001941 (DLC) 2021062834 FWS01 ZDB-4-EBU FWS_PDA_EBU https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=3097679 Volltext |
| spellingShingle | Abrams, Hesha Holding the calm : the secret to resolving conflict and defusing tension / Pt. 1. Words and what to do with them -- pt. 2. Situational awareness : reading the room -- pt. 3. People are weird and wonderful -- pt. 4. Bringing it home, closing the deal, solving the problem, settling the case, and resolving the dispute. Conflict management. http://id.loc.gov/authorities/subjects/sh85030958 Interpersonal communication. http://id.loc.gov/authorities/subjects/sh85067481 Mediation. http://id.loc.gov/authorities/subjects/sh85082846 Negotiating https://id.nlm.nih.gov/mesh/D017008 Gestion des conflits. Communication interpersonnelle. Médiation. mediation. aat Conflict management fast Interpersonal communication fast Mediation fast |
| subject_GND | http://id.loc.gov/authorities/subjects/sh85030958 http://id.loc.gov/authorities/subjects/sh85067481 http://id.loc.gov/authorities/subjects/sh85082846 https://id.nlm.nih.gov/mesh/D017008 |
| title | Holding the calm : the secret to resolving conflict and defusing tension / |
| title_auth | Holding the calm : the secret to resolving conflict and defusing tension / |
| title_exact_search | Holding the calm : the secret to resolving conflict and defusing tension / |
| title_full | Holding the calm : the secret to resolving conflict and defusing tension / Hesha Abrams. |
| title_fullStr | Holding the calm : the secret to resolving conflict and defusing tension / Hesha Abrams. |
| title_full_unstemmed | Holding the calm : the secret to resolving conflict and defusing tension / Hesha Abrams. |
| title_short | Holding the calm : |
| title_sort | holding the calm the secret to resolving conflict and defusing tension |
| title_sub | the secret to resolving conflict and defusing tension / |
| topic | Conflict management. http://id.loc.gov/authorities/subjects/sh85030958 Interpersonal communication. http://id.loc.gov/authorities/subjects/sh85067481 Mediation. http://id.loc.gov/authorities/subjects/sh85082846 Negotiating https://id.nlm.nih.gov/mesh/D017008 Gestion des conflits. Communication interpersonnelle. Médiation. mediation. aat Conflict management fast Interpersonal communication fast Mediation fast |
| topic_facet | Conflict management. Interpersonal communication. Mediation. Negotiating Gestion des conflits. Communication interpersonnelle. Médiation. mediation. Conflict management Interpersonal communication Mediation |
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