Service Leadership Theory:
Service leadership is conceived as "satisfying needs by consistently providing quality personal service to everyone one comes into contact with, including one's self, others, groups, communities, systems, and environments." Effective service leadership is determined by three Cs - &quo...
Saved in:
| Main Author: | |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
New York :
Nova Science Publishers, Incorporated,
2021.
|
| Series: | Public health: practices, methods and policies.
|
| Subjects: | |
| Online Access: | DE-862 DE-863 |
| Summary: | Service leadership is conceived as "satisfying needs by consistently providing quality personal service to everyone one comes into contact with, including one's self, others, groups, communities, systems, and environments." Effective service leadership is determined by three Cs - "Competence," "Character," and "Care." To nurture these important leadership qualities in university students, the "Service Leadership Education Initiative" was launched in eight public universities in Hong Kong. The introduction of this new concept is due to the fact that worldwide economic structure has shifted from manufacturing economies to service economies. The key concepts and propositions in service leadership theory (SLT), such as the strong emphasis on humanity, moral character, caring, and trust, have deep theoretical roots in the existing well-established theories and empirical findings in the social science literature. In addition, these important elements of service leadership have been successfully practiced and proved to exert beneficial influences on personal and organizational success. These findings give support to the validity of the SLT and its further application in education and industry. We earnestly hope that service leaders and organizations can put SLT propositions into practice to achieve success. |
| Item Description: | Description based upon print version of record. RQ 3: How does DHL prevent the dark side of leadership in practices? |
| Physical Description: | 1 online resource (224 p.). |
| ISBN: | 1536194301 9781536194302 |
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MARC
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| 100 | 1 | |a Shek, Daniel T. L. |0 http://id.loc.gov/authorities/names/no2003057052 | |
| 245 | 1 | 0 | |a Service Leadership Theory |h [electronic resource]. |
| 260 | |a New York : |b Nova Science Publishers, Incorporated, |c 2021. | ||
| 300 | |a 1 online resource (224 p.). | ||
| 490 | 1 | |a Public Health: Practices, Methods and Policies Ser. | |
| 500 | |a Description based upon print version of record. | ||
| 505 | 0 | |a Intro -- Contents -- Introduction -- Chapter 1 -- The origin and nature of the service leadership theory -- Introduction -- Acknowledgments -- References -- Section 1: Service leadership theory -- Chapter 2 -- Origin, development and assertions of service leadership theory -- Abstract -- Introduction -- Our study -- Data analysis -- Initial sense of leadership developed in childhood -- Leadership values practiced at DHL -- Theory development (5 dynamics of entrepreneurship model) -- Establishment of Hong Kong Institute of Service Leadership and Management (HKI-SLAM) and theory development | |
| 505 | 8 | |a Fung Service Leadership Initiative for eight UGC-funded universities in Hong Kong -- Why Chung proposed the SLT? -- Gaps between what the schools teach and what societies need -- Existing leadership models fail to address what the societies need -- What are the key propositions of the SLT? -- Service centric -- Emphasis on a person's character in leadership -- Separate management from leadership -- Discussion -- Acknowledgments -- References -- Chapter 3 -- Humanistic leadership in service economy -- Abstract -- Introduction -- Interviews with Dr. Po Chung and his colleagues | |
| 505 | 8 | |a Theme 1: Leading people in service economy is to motivate and develop them -- Theme 2: Leaders should be people-oriented and help followers to flourish -- Theme 3: A belief of "everyone can be a leader" -- Theme 4: Positive organizational outcomes of people-oriented culture -- Discussion -- Acknowledgments -- References -- Chapter 4 -- Moral character in the service leadership theory -- Abstract -- Introduction -- A service era -- The service leadership theory -- Our study -- Data collection -- Data analysis -- Our findings -- The requirement of a service economy | |
| 505 | 8 | |a The positive outcomes of moral character -- Negative outcomes when there is a lack of moral character -- The conceptualization of moral character in the SLT -- The emphasis of moral character in the organization culture of DHL International -- Practices identifying one's character in the personnel decision-making process -- Practices promoting moral knowledge and climate -- Discussion and conclusion -- Acknowledgments -- References -- Chapter 5 -- The dark side of leadership in the service leadership theory -- Abstract -- Introduction -- Our study -- Our findings | |
| 505 | 8 | |a RQ1: Why do we prevent the dark side of leadership in the service economy? -- Destructive interpersonal skills of a leader repel colleagues and undermine organizational effectiveness -- Self-centered leadership erodes team morale and sabotages supportive working environment -- The dark side of leadership restricts personal career development -- RQ 2: What is the dark side of leadership according to the SLT? -- It is a narrow road to eschew dark leadership constructs -- Many dark leadership constructs are the antithesis of Confucian virtues | |
| 500 | |a RQ 3: How does DHL prevent the dark side of leadership in practices? | ||
| 520 | |a Service leadership is conceived as "satisfying needs by consistently providing quality personal service to everyone one comes into contact with, including one's self, others, groups, communities, systems, and environments." Effective service leadership is determined by three Cs - "Competence," "Character," and "Care." To nurture these important leadership qualities in university students, the "Service Leadership Education Initiative" was launched in eight public universities in Hong Kong. The introduction of this new concept is due to the fact that worldwide economic structure has shifted from manufacturing economies to service economies. The key concepts and propositions in service leadership theory (SLT), such as the strong emphasis on humanity, moral character, caring, and trust, have deep theoretical roots in the existing well-established theories and empirical findings in the social science literature. In addition, these important elements of service leadership have been successfully practiced and proved to exert beneficial influences on personal and organizational success. These findings give support to the validity of the SLT and its further application in education and industry. We earnestly hope that service leaders and organizations can put SLT propositions into practice to achieve success. | ||
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| 776 | 0 | 8 | |i Print version: |a Shek, Daniel Tl |t Service Leadership Theory: Origin and Nature |d New York : Nova Science Publishers, Incorporated,c2021 |z 9781536193893 |
| 830 | 0 | |a Public health: practices, methods and policies. |0 http://id.loc.gov/authorities/names/no2016100074 | |
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| author | Shek, Daniel T. L. |
| author_GND | http://id.loc.gov/authorities/names/no2003057052 |
| author_facet | Shek, Daniel T. L. |
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| contents | Intro -- Contents -- Introduction -- Chapter 1 -- The origin and nature of the service leadership theory -- Introduction -- Acknowledgments -- References -- Section 1: Service leadership theory -- Chapter 2 -- Origin, development and assertions of service leadership theory -- Abstract -- Introduction -- Our study -- Data analysis -- Initial sense of leadership developed in childhood -- Leadership values practiced at DHL -- Theory development (5 dynamics of entrepreneurship model) -- Establishment of Hong Kong Institute of Service Leadership and Management (HKI-SLAM) and theory development Fung Service Leadership Initiative for eight UGC-funded universities in Hong Kong -- Why Chung proposed the SLT? -- Gaps between what the schools teach and what societies need -- Existing leadership models fail to address what the societies need -- What are the key propositions of the SLT? -- Service centric -- Emphasis on a person's character in leadership -- Separate management from leadership -- Discussion -- Acknowledgments -- References -- Chapter 3 -- Humanistic leadership in service economy -- Abstract -- Introduction -- Interviews with Dr. Po Chung and his colleagues Theme 1: Leading people in service economy is to motivate and develop them -- Theme 2: Leaders should be people-oriented and help followers to flourish -- Theme 3: A belief of "everyone can be a leader" -- Theme 4: Positive organizational outcomes of people-oriented culture -- Discussion -- Acknowledgments -- References -- Chapter 4 -- Moral character in the service leadership theory -- Abstract -- Introduction -- A service era -- The service leadership theory -- Our study -- Data collection -- Data analysis -- Our findings -- The requirement of a service economy The positive outcomes of moral character -- Negative outcomes when there is a lack of moral character -- The conceptualization of moral character in the SLT -- The emphasis of moral character in the organization culture of DHL International -- Practices identifying one's character in the personnel decision-making process -- Practices promoting moral knowledge and climate -- Discussion and conclusion -- Acknowledgments -- References -- Chapter 5 -- The dark side of leadership in the service leadership theory -- Abstract -- Introduction -- Our study -- Our findings RQ1: Why do we prevent the dark side of leadership in the service economy? -- Destructive interpersonal skills of a leader repel colleagues and undermine organizational effectiveness -- Self-centered leadership erodes team morale and sabotages supportive working environment -- The dark side of leadership restricts personal career development -- RQ 2: What is the dark side of leadership according to the SLT? -- It is a narrow road to eschew dark leadership constructs -- Many dark leadership constructs are the antithesis of Confucian virtues |
| ctrlnum | (OCoLC)1244621360 |
| dewey-full | 658.4092 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.4092 |
| dewey-search | 658.4092 |
| dewey-sort | 3658.4092 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| id | ZDB-4-EBU-on1244621360 |
| illustrated | Not Illustrated |
| indexdate | 2025-03-18T14:28:12Z |
| institution | BVB |
| isbn | 1536194301 9781536194302 |
| language | English |
| oclc_num | 1244621360 |
| open_access_boolean | |
| owner | MAIN DE-862 DE-BY-FWS DE-863 DE-BY-FWS |
| owner_facet | MAIN DE-862 DE-BY-FWS DE-863 DE-BY-FWS |
| physical | 1 online resource (224 p.). |
| psigel | ZDB-4-EBU FWS_PDA_EBU ZDB-4-EBU |
| publishDate | 2021 |
| publishDateSearch | 2021 |
| publishDateSort | 2021 |
| publisher | Nova Science Publishers, Incorporated, |
| record_format | marc |
| series | Public health: practices, methods and policies. |
| series2 | Public Health: Practices, Methods and Policies Ser. |
| spelling | Shek, Daniel T. L. http://id.loc.gov/authorities/names/no2003057052 Service Leadership Theory [electronic resource]. New York : Nova Science Publishers, Incorporated, 2021. 1 online resource (224 p.). Public Health: Practices, Methods and Policies Ser. Description based upon print version of record. Intro -- Contents -- Introduction -- Chapter 1 -- The origin and nature of the service leadership theory -- Introduction -- Acknowledgments -- References -- Section 1: Service leadership theory -- Chapter 2 -- Origin, development and assertions of service leadership theory -- Abstract -- Introduction -- Our study -- Data analysis -- Initial sense of leadership developed in childhood -- Leadership values practiced at DHL -- Theory development (5 dynamics of entrepreneurship model) -- Establishment of Hong Kong Institute of Service Leadership and Management (HKI-SLAM) and theory development Fung Service Leadership Initiative for eight UGC-funded universities in Hong Kong -- Why Chung proposed the SLT? -- Gaps between what the schools teach and what societies need -- Existing leadership models fail to address what the societies need -- What are the key propositions of the SLT? -- Service centric -- Emphasis on a person's character in leadership -- Separate management from leadership -- Discussion -- Acknowledgments -- References -- Chapter 3 -- Humanistic leadership in service economy -- Abstract -- Introduction -- Interviews with Dr. Po Chung and his colleagues Theme 1: Leading people in service economy is to motivate and develop them -- Theme 2: Leaders should be people-oriented and help followers to flourish -- Theme 3: A belief of "everyone can be a leader" -- Theme 4: Positive organizational outcomes of people-oriented culture -- Discussion -- Acknowledgments -- References -- Chapter 4 -- Moral character in the service leadership theory -- Abstract -- Introduction -- A service era -- The service leadership theory -- Our study -- Data collection -- Data analysis -- Our findings -- The requirement of a service economy The positive outcomes of moral character -- Negative outcomes when there is a lack of moral character -- The conceptualization of moral character in the SLT -- The emphasis of moral character in the organization culture of DHL International -- Practices identifying one's character in the personnel decision-making process -- Practices promoting moral knowledge and climate -- Discussion and conclusion -- Acknowledgments -- References -- Chapter 5 -- The dark side of leadership in the service leadership theory -- Abstract -- Introduction -- Our study -- Our findings RQ1: Why do we prevent the dark side of leadership in the service economy? -- Destructive interpersonal skills of a leader repel colleagues and undermine organizational effectiveness -- Self-centered leadership erodes team morale and sabotages supportive working environment -- The dark side of leadership restricts personal career development -- RQ 2: What is the dark side of leadership according to the SLT? -- It is a narrow road to eschew dark leadership constructs -- Many dark leadership constructs are the antithesis of Confucian virtues RQ 3: How does DHL prevent the dark side of leadership in practices? Service leadership is conceived as "satisfying needs by consistently providing quality personal service to everyone one comes into contact with, including one's self, others, groups, communities, systems, and environments." Effective service leadership is determined by three Cs - "Competence," "Character," and "Care." To nurture these important leadership qualities in university students, the "Service Leadership Education Initiative" was launched in eight public universities in Hong Kong. The introduction of this new concept is due to the fact that worldwide economic structure has shifted from manufacturing economies to service economies. The key concepts and propositions in service leadership theory (SLT), such as the strong emphasis on humanity, moral character, caring, and trust, have deep theoretical roots in the existing well-established theories and empirical findings in the social science literature. In addition, these important elements of service leadership have been successfully practiced and proved to exert beneficial influences on personal and organizational success. These findings give support to the validity of the SLT and its further application in education and industry. We earnestly hope that service leaders and organizations can put SLT propositions into practice to achieve success. Leadership. http://id.loc.gov/authorities/subjects/sh85075480 Leadership. Leadership fast has work: Service Leadership Theory (Text) https://id.oclc.org/worldcat/entity/E39PCG48TQJQfB9dxGf9vBmhMd https://id.oclc.org/worldcat/ontology/hasWork Print version: Shek, Daniel Tl Service Leadership Theory: Origin and Nature New York : Nova Science Publishers, Incorporated,c2021 9781536193893 Public health: practices, methods and policies. http://id.loc.gov/authorities/names/no2016100074 |
| spellingShingle | Shek, Daniel T. L. Service Leadership Theory Public health: practices, methods and policies. Intro -- Contents -- Introduction -- Chapter 1 -- The origin and nature of the service leadership theory -- Introduction -- Acknowledgments -- References -- Section 1: Service leadership theory -- Chapter 2 -- Origin, development and assertions of service leadership theory -- Abstract -- Introduction -- Our study -- Data analysis -- Initial sense of leadership developed in childhood -- Leadership values practiced at DHL -- Theory development (5 dynamics of entrepreneurship model) -- Establishment of Hong Kong Institute of Service Leadership and Management (HKI-SLAM) and theory development Fung Service Leadership Initiative for eight UGC-funded universities in Hong Kong -- Why Chung proposed the SLT? -- Gaps between what the schools teach and what societies need -- Existing leadership models fail to address what the societies need -- What are the key propositions of the SLT? -- Service centric -- Emphasis on a person's character in leadership -- Separate management from leadership -- Discussion -- Acknowledgments -- References -- Chapter 3 -- Humanistic leadership in service economy -- Abstract -- Introduction -- Interviews with Dr. Po Chung and his colleagues Theme 1: Leading people in service economy is to motivate and develop them -- Theme 2: Leaders should be people-oriented and help followers to flourish -- Theme 3: A belief of "everyone can be a leader" -- Theme 4: Positive organizational outcomes of people-oriented culture -- Discussion -- Acknowledgments -- References -- Chapter 4 -- Moral character in the service leadership theory -- Abstract -- Introduction -- A service era -- The service leadership theory -- Our study -- Data collection -- Data analysis -- Our findings -- The requirement of a service economy The positive outcomes of moral character -- Negative outcomes when there is a lack of moral character -- The conceptualization of moral character in the SLT -- The emphasis of moral character in the organization culture of DHL International -- Practices identifying one's character in the personnel decision-making process -- Practices promoting moral knowledge and climate -- Discussion and conclusion -- Acknowledgments -- References -- Chapter 5 -- The dark side of leadership in the service leadership theory -- Abstract -- Introduction -- Our study -- Our findings RQ1: Why do we prevent the dark side of leadership in the service economy? -- Destructive interpersonal skills of a leader repel colleagues and undermine organizational effectiveness -- Self-centered leadership erodes team morale and sabotages supportive working environment -- The dark side of leadership restricts personal career development -- RQ 2: What is the dark side of leadership according to the SLT? -- It is a narrow road to eschew dark leadership constructs -- Many dark leadership constructs are the antithesis of Confucian virtues Leadership. http://id.loc.gov/authorities/subjects/sh85075480 Leadership. Leadership fast |
| subject_GND | http://id.loc.gov/authorities/subjects/sh85075480 |
| title | Service Leadership Theory |
| title_auth | Service Leadership Theory |
| title_exact_search | Service Leadership Theory |
| title_full | Service Leadership Theory [electronic resource]. |
| title_fullStr | Service Leadership Theory [electronic resource]. |
| title_full_unstemmed | Service Leadership Theory [electronic resource]. |
| title_short | Service Leadership Theory |
| title_sort | service leadership theory |
| topic | Leadership. http://id.loc.gov/authorities/subjects/sh85075480 Leadership. Leadership fast |
| topic_facet | Leadership. Leadership |
| work_keys_str_mv | AT shekdanieltl serviceleadershiptheory |