An introduction to service design /:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
London ; New York, NY :
Bloomsbury Publishing,
2017.
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Beschreibung: | 1 online resource |
| Bibliographie: | Includes bibliographical references and index. |
| ISBN: | 9781350031913 1350031917 1472572580 9781472572585 |
Internformat
MARC
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| 008 | 170829s2017 enk ob 001 0 eng | ||
| 010 | |a 2017040985 | ||
| 040 | |a DLC |b eng |e rda |c DLC |d OCLCF |d OCLCO |d OCLCQ |d N$T |d DCT |d VT2 |d OCLCO |d OCLCQ |d OCLCO |d OCLCL | ||
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| 020 | |a 9781350031913 |q (electronic bk.) | ||
| 020 | |a 1350031917 |q (electronic bk.) | ||
| 020 | |z 9781472572592 | ||
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| 100 | 1 | |a Penin, Lara, |e author. | |
| 245 | 1 | 3 | |a An introduction to service design / |c by Lara Penin. |
| 263 | |a 1804 | ||
| 264 | 1 | |a London ; |a New York, NY : |b Bloomsbury Publishing, |c 2017. | |
| 300 | |a 1 online resource | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b n |2 rdamedia | ||
| 338 | |a online resource |b nc |2 rdacarrier | ||
| 504 | |a Includes bibliographical references and index. | ||
| 505 | 0 | |a Introduction -- Defining services -- The service economy -- Digital services -- Services for public interest -- The politics of service design -- Designing for services -- Getting started in the service design process -- Research and analysis -- Generating service design concepts -- Prototyping, testing, iterating -- Implementing and evaluating services -- Service design core capabilities. | |
| 588 | 0 | |a Print version record and CIP data provided by publisher; resource not viewed. | |
| 650 | 0 | |a Customer services. |0 http://id.loc.gov/authorities/subjects/sh85034965 | |
| 650 | 0 | |a Service industries. |0 http://id.loc.gov/authorities/subjects/sh85120347 | |
| 650 | 6 | |a Service à la clientèle. | |
| 650 | 6 | |a Services (Industrie) | |
| 650 | 7 | |a BUSINESS & ECONOMICS / Industrial Management |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS / Management |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS / Management Science |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS / Organizational Behavior |2 bisacsh | |
| 650 | 7 | |a Customer services |2 fast | |
| 650 | 7 | |a Service industries |2 fast | |
| 758 | |i has work: |a Designing the invisible (Text) |1 https://id.oclc.org/worldcat/entity/E39PCGJHXHkbD9PhFmfkkhqWjC |4 https://id.oclc.org/worldcat/ontology/hasWork | ||
| 776 | 0 | 8 | |i Print version: |a Penin, Lara. |t Introduction to service design. |d London ; New York, NY : Bloomsbury Publishing, 2017 |z 9781472572585 |w (DLC) 2017022582 |
| 856 | 4 | 0 | |l FWS01 |p ZDB-4-EBU |q FWS_PDA_EBU |u https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1894753 |3 Volltext |
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Datensatz im Suchindex
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| adam_text | |
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| author | Penin, Lara |
| author_facet | Penin, Lara |
| author_role | aut |
| author_sort | Penin, Lara |
| author_variant | l p lp |
| building | Verbundindex |
| bvnumber | localFWS |
| callnumber-first | H - Social Science |
| callnumber-label | HF5415 |
| callnumber-raw | HF5415.5 |
| callnumber-search | HF5415.5 |
| callnumber-sort | HF 45415.5 |
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| collection | ZDB-4-EBU |
| contents | Introduction -- Defining services -- The service economy -- Digital services -- Services for public interest -- The politics of service design -- Designing for services -- Getting started in the service design process -- Research and analysis -- Generating service design concepts -- Prototyping, testing, iterating -- Implementing and evaluating services -- Service design core capabilities. |
| ctrlnum | (OCoLC)1002302950 |
| dewey-full | 658.8/12 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 |
| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| indexdate | 2024-07-16T15:04:18Z |
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| isbn | 9781350031913 1350031917 1472572580 9781472572585 |
| language | English |
| lccn | 2017040985 |
| oclc_num | 1002302950 |
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| spelling | Penin, Lara, author. An introduction to service design / by Lara Penin. 1804 London ; New York, NY : Bloomsbury Publishing, 2017. 1 online resource text txt rdacontent computer n rdamedia online resource nc rdacarrier Includes bibliographical references and index. Introduction -- Defining services -- The service economy -- Digital services -- Services for public interest -- The politics of service design -- Designing for services -- Getting started in the service design process -- Research and analysis -- Generating service design concepts -- Prototyping, testing, iterating -- Implementing and evaluating services -- Service design core capabilities. Print version record and CIP data provided by publisher; resource not viewed. Customer services. http://id.loc.gov/authorities/subjects/sh85034965 Service industries. http://id.loc.gov/authorities/subjects/sh85120347 Service à la clientèle. Services (Industrie) BUSINESS & ECONOMICS / Industrial Management bisacsh BUSINESS & ECONOMICS / Management bisacsh BUSINESS & ECONOMICS / Management Science bisacsh BUSINESS & ECONOMICS / Organizational Behavior bisacsh Customer services fast Service industries fast has work: Designing the invisible (Text) https://id.oclc.org/worldcat/entity/E39PCGJHXHkbD9PhFmfkkhqWjC https://id.oclc.org/worldcat/ontology/hasWork Print version: Penin, Lara. Introduction to service design. London ; New York, NY : Bloomsbury Publishing, 2017 9781472572585 (DLC) 2017022582 FWS01 ZDB-4-EBU FWS_PDA_EBU https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1894753 Volltext |
| spellingShingle | Penin, Lara An introduction to service design / Introduction -- Defining services -- The service economy -- Digital services -- Services for public interest -- The politics of service design -- Designing for services -- Getting started in the service design process -- Research and analysis -- Generating service design concepts -- Prototyping, testing, iterating -- Implementing and evaluating services -- Service design core capabilities. Customer services. http://id.loc.gov/authorities/subjects/sh85034965 Service industries. http://id.loc.gov/authorities/subjects/sh85120347 Service à la clientèle. Services (Industrie) BUSINESS & ECONOMICS / Industrial Management bisacsh BUSINESS & ECONOMICS / Management bisacsh BUSINESS & ECONOMICS / Management Science bisacsh BUSINESS & ECONOMICS / Organizational Behavior bisacsh Customer services fast Service industries fast |
| subject_GND | http://id.loc.gov/authorities/subjects/sh85034965 http://id.loc.gov/authorities/subjects/sh85120347 |
| title | An introduction to service design / |
| title_auth | An introduction to service design / |
| title_exact_search | An introduction to service design / |
| title_full | An introduction to service design / by Lara Penin. |
| title_fullStr | An introduction to service design / by Lara Penin. |
| title_full_unstemmed | An introduction to service design / by Lara Penin. |
| title_short | An introduction to service design / |
| title_sort | introduction to service design |
| topic | Customer services. http://id.loc.gov/authorities/subjects/sh85034965 Service industries. http://id.loc.gov/authorities/subjects/sh85120347 Service à la clientèle. Services (Industrie) BUSINESS & ECONOMICS / Industrial Management bisacsh BUSINESS & ECONOMICS / Management bisacsh BUSINESS & ECONOMICS / Management Science bisacsh BUSINESS & ECONOMICS / Organizational Behavior bisacsh Customer services fast Service industries fast |
| topic_facet | Customer services. Service industries. Service à la clientèle. Services (Industrie) BUSINESS & ECONOMICS / Industrial Management BUSINESS & ECONOMICS / Management BUSINESS & ECONOMICS / Management Science BUSINESS & ECONOMICS / Organizational Behavior Customer services Service industries |
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