APA (7th ed.) Citation

Hill, N., Brierley, J., & MacDougall, R. (2017). How to measure customer satisfaction (2nd edition.). Routledge.

Chicago Style (17th ed.) Citation

Hill, Nigel, John Brierley, and Rob MacDougall. How to Measure Customer Satisfaction. 2nd edition. [Oxon, England]: Routledge, 2017.

MLA (9th ed.) Citation

Hill, Nigel, et al. How to Measure Customer Satisfaction. 2nd edition. Routledge, 2017.