Service Level Agreements :: Winning a Competitive Edge for Support & Supply Services.
This book holds the key to creating enduring, satisfying and profitable relationships between customer and supplier. It shows how both internal and external services and supply can be aligned to meet business vision, mission, goals, critical success factors and key performance indicators. The techni...
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Brookfield :
Rothstein Publishing,
2016.
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Zusammenfassung: | This book holds the key to creating enduring, satisfying and profitable relationships between customer and supplier. It shows how both internal and external services and supply can be aligned to meet business vision, mission, goals, critical success factors and key performance indicators. The techniques described will help you balance service cost against quality, leading to competitive advantage and business success. They can be applied to any industry, to any supply or support service. They have been used by leading companies internationally - and they work! |
| Beschreibung: | 1 online resource (281 pages) |
| ISBN: | 1931332983 9781931332989 |
Internformat
MARC
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| 100 | 1 | |a Hiles, Andrew Hon FBCI, EIoSCM. | |
| 245 | 1 | 0 | |a Service Level Agreements : |b Winning a Competitive Edge for Support & Supply Services. |
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| 300 | |a 1 online resource (281 pages) | ||
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| 520 | |a This book holds the key to creating enduring, satisfying and profitable relationships between customer and supplier. It shows how both internal and external services and supply can be aligned to meet business vision, mission, goals, critical success factors and key performance indicators. The techniques described will help you balance service cost against quality, leading to competitive advantage and business success. They can be applied to any industry, to any supply or support service. They have been used by leading companies internationally - and they work! | ||
| 650 | 0 | |a Service-level agreements. |0 http://id.loc.gov/authorities/subjects/sh93002048 | |
| 650 | 0 | |a Total quality management. |0 http://id.loc.gov/authorities/subjects/sh91000952 | |
| 650 | 0 | |a Service industries |x Quality control. |0 http://id.loc.gov/authorities/subjects/sh2010112725 | |
| 650 | 2 | |a Total Quality Management |0 https://id.nlm.nih.gov/mesh/D017749 | |
| 650 | 6 | |a Qualité de service. | |
| 650 | 6 | |a Qualité totale. | |
| 650 | 6 | |a Services (Industrie) |x Qualité |x Contrôle. | |
| 650 | 7 | |a Service industries |x Quality control |2 fast | |
| 650 | 7 | |a Service-level agreements |2 fast | |
| 650 | 7 | |a Total quality management |2 fast | |
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| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| id | ZDB-4-EBU-ocn952247616 |
| illustrated | Not Illustrated |
| indexdate | 2024-11-26T14:49:23Z |
| institution | BVB |
| isbn | 1931332983 9781931332989 |
| language | English |
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| physical | 1 online resource (281 pages) |
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| publisher | Rothstein Publishing, |
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| spelling | Hiles, Andrew Hon FBCI, EIoSCM. Service Level Agreements : Winning a Competitive Edge for Support & Supply Services. Brookfield : Rothstein Publishing, 2016. 1 online resource (281 pages) text txt rdacontent computer c rdamedia online resource cr rdacarrier Print version record. This book holds the key to creating enduring, satisfying and profitable relationships between customer and supplier. It shows how both internal and external services and supply can be aligned to meet business vision, mission, goals, critical success factors and key performance indicators. The techniques described will help you balance service cost against quality, leading to competitive advantage and business success. They can be applied to any industry, to any supply or support service. They have been used by leading companies internationally - and they work! Service-level agreements. http://id.loc.gov/authorities/subjects/sh93002048 Total quality management. http://id.loc.gov/authorities/subjects/sh91000952 Service industries Quality control. http://id.loc.gov/authorities/subjects/sh2010112725 Total Quality Management https://id.nlm.nih.gov/mesh/D017749 Qualité de service. Qualité totale. Services (Industrie) Qualité Contrôle. Service industries Quality control fast Service-level agreements fast Total quality management fast has work: Service level agreements (Text) https://id.oclc.org/worldcat/entity/E39PCH7w4W9xvQ8R8mq66pDdYq https://id.oclc.org/worldcat/ontology/hasWork Print version: Hiles, Andrew Hon FBCI, EIoSCM. Service Level Agreements : Winning a Competitive Edge for Support & Supply Services. Brookfield : Rothstein Publishing, ©2016 9780964164840 FWS01 ZDB-4-EBU FWS_PDA_EBU https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1253910 Volltext |
| spellingShingle | Hiles, Andrew Hon FBCI, EIoSCM Service Level Agreements : Winning a Competitive Edge for Support & Supply Services. Service-level agreements. http://id.loc.gov/authorities/subjects/sh93002048 Total quality management. http://id.loc.gov/authorities/subjects/sh91000952 Service industries Quality control. http://id.loc.gov/authorities/subjects/sh2010112725 Total Quality Management https://id.nlm.nih.gov/mesh/D017749 Qualité de service. Qualité totale. Services (Industrie) Qualité Contrôle. Service industries Quality control fast Service-level agreements fast Total quality management fast |
| subject_GND | http://id.loc.gov/authorities/subjects/sh93002048 http://id.loc.gov/authorities/subjects/sh91000952 http://id.loc.gov/authorities/subjects/sh2010112725 https://id.nlm.nih.gov/mesh/D017749 |
| title | Service Level Agreements : Winning a Competitive Edge for Support & Supply Services. |
| title_auth | Service Level Agreements : Winning a Competitive Edge for Support & Supply Services. |
| title_exact_search | Service Level Agreements : Winning a Competitive Edge for Support & Supply Services. |
| title_full | Service Level Agreements : Winning a Competitive Edge for Support & Supply Services. |
| title_fullStr | Service Level Agreements : Winning a Competitive Edge for Support & Supply Services. |
| title_full_unstemmed | Service Level Agreements : Winning a Competitive Edge for Support & Supply Services. |
| title_short | Service Level Agreements : |
| title_sort | service level agreements winning a competitive edge for support supply services |
| title_sub | Winning a Competitive Edge for Support & Supply Services. |
| topic | Service-level agreements. http://id.loc.gov/authorities/subjects/sh93002048 Total quality management. http://id.loc.gov/authorities/subjects/sh91000952 Service industries Quality control. http://id.loc.gov/authorities/subjects/sh2010112725 Total Quality Management https://id.nlm.nih.gov/mesh/D017749 Qualité de service. Qualité totale. Services (Industrie) Qualité Contrôle. Service industries Quality control fast Service-level agreements fast Total quality management fast |
| topic_facet | Service-level agreements. Total quality management. Service industries Quality control. Total Quality Management Qualité de service. Qualité totale. Services (Industrie) Qualité Contrôle. Service industries Quality control Service-level agreements Total quality management |
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