APA (7th ed.) Citation

Martins, F. (2016). Win the customer: 70 simple rules for sensational service. AMACOM American Management Association.

Chicago Style (17th ed.) Citation

Martins, Flavio. Win the Customer: 70 Simple Rules for Sensational Service. New York: AMACOM American Management Association, 2016.

MLA (9th ed.) Citation

Martins, Flavio. Win the Customer: 70 Simple Rules for Sensational Service. AMACOM American Management Association, 2016.

Warning: These citations may not always be 100% accurate.