Managing in a service-focused world :: I, team, stewards and marketplace /
In this book, Roger K. Williams adapts tried and trusted principles of IT service management (ITSM) into a framework for personal and professional development. He treats management as a service, presenting the idea that the effectiveness of a manager is best judged by the views of the key stakeholde...
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Cambridgeshire, England :
IT Governance Publishing,
2014.
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Zusammenfassung: | In this book, Roger K. Williams adapts tried and trusted principles of IT service management (ITSM) into a framework for personal and professional development. He treats management as a service, presenting the idea that the effectiveness of a manager is best judged by the views of the key stakeholders: the manager themselves, their team, their leaders and their customers. The book takes its examples from IT service management, but the clear and direct style means that managers in any industry can understand and implement the ideas. It helps readers: create a personal development plan to improve management skills; increase their professional standing; understand how to work with a team to keep them engaged and working effectively; and work better with customers and external stakeholders, resulting in better, mutually beneficial relationships. -- |
| Beschreibung: | 1 online resource (149 pages) |
| Bibliographie: | Includes bibliographical references. |
| ISBN: | 9781849286855 184928685X |
Internformat
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| 245 | 1 | 0 | |a Managing in a service-focused world : |b I, team, stewards and marketplace / |c Roger K. Williams. |
| 264 | 1 | |a Cambridgeshire, England : |b IT Governance Publishing, |c 2014. | |
| 264 | 4 | |c ©2014 | |
| 300 | |a 1 online resource (149 pages) | ||
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| 504 | |a Includes bibliographical references. | ||
| 588 | 0 | |a Online resource; title from PDF title page (ebrary, viewed September 3, 2014). | |
| 520 | |a In this book, Roger K. Williams adapts tried and trusted principles of IT service management (ITSM) into a framework for personal and professional development. He treats management as a service, presenting the idea that the effectiveness of a manager is best judged by the views of the key stakeholders: the manager themselves, their team, their leaders and their customers. The book takes its examples from IT service management, but the clear and direct style means that managers in any industry can understand and implement the ideas. It helps readers: create a personal development plan to improve management skills; increase their professional standing; understand how to work with a team to keep them engaged and working effectively; and work better with customers and external stakeholders, resulting in better, mutually beneficial relationships. -- |c Edited summary from book. | ||
| 505 | 0 | |a Cover; Title; Copyright; Contents; Introduction -- Management as a Service; Part I: Personal Effectiveness; Chapter 1: Leveraging Strategy Generation for a Personal Success Strategy; Step 1: Determine Perspective; Step 2: Form a Position; Step 3: Craft and execute Plans; Step 4: Adopt Patterns of action; Action plan; Chapter 2: Using Design Coordination for Your Personal Services; Element 1: Design the service solutions you will deliver; Element 2: Design the service management systems and tools you will use to manage your services; Element 3: Design the architectures for your services. | |
| 505 | 8 | |a Element 4: Design the measurements and metrics for your servicesElement 5: Design the processes that support your services; Action plan; Chapter 3: Building Your Service Knowledge Management System; Step 1: Collect good data; Step 2: Use the right data for the decision; Step 3: Process the data into information; Step 4: Analyze the information to glean knowledge; Step 5: Use your knowledge to make the best decision; Step 6: Review your decisions regularly; Action plan; Chapter 4: Simplify Your Communications With Event Management; Step 1: Define your communications system architecture. | |
| 505 | 8 | |a Step 2: For each tool, define how to handle the three types of communicationsStep 3: Run your communication system following your guidelines; Step 4: Review and adjust your thresholds regularly; Action plan; Chapter 5: Applying Continual Service Improvement to Your Learning; Step 1: What is your vision?; Step 2: Where are you now?; Step 3: Where do you want to be?; Step 4: How do you get there?; Step 5: Did you get there?; Step 6: How do you keep the momentum going?; Action plan; Part II: Effectiveness with Your Team. | |
| 505 | 8 | |a Chapter 6: Using Business Relationship Management Thinking to Form a Great TeamStrategy: Define outcomes; Design: Ensure appropriate customer involvement in design activities; Transition: Awareness of known errors; Operation: Escalate; Improvement: Customer satisfaction surveys; Action plan; Chapter 7: Building Your Team''s Service Catalog; Define the services your team provides; Identify the activities your team members perform; Determine the links between your team''s activities and services; Establish your team''s skill standards; Evaluate and acquire new team members; Manage your team. | |
| 505 | 8 | |a Action planChapter 8: Maintaining Team Assets Through Effective Configuration and Change Management; Manage and plan CIs; Configuration identification; Control configuration; Perform status accounting and reporting; Verify and audit; Action plan; Chapter 9: Streamlining Team Workflow With Request Fulfillment; 1. Rank your team''s services and other assigned work; 2. Define request models for your team''s most important services; 3. Set up training and monitoring on your models; 4. Regularly review, refine, and add to your models; Action plan. | |
| 650 | 0 | |a Leadership. |0 http://id.loc.gov/authorities/subjects/sh85075480 | |
| 650 | 0 | |a Teams in the workplace. |0 http://id.loc.gov/authorities/subjects/sh85148150 | |
| 650 | 0 | |a Strategic planning. |0 http://id.loc.gov/authorities/subjects/sh85128511 | |
| 650 | 0 | |a Leadership |x Moral and ethical aspects. | |
| 650 | 6 | |a Leadership. | |
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| 776 | 0 | 8 | |i Print version: |a Williams, Roger K. |t Managing in a service-focused world : I, team, stewards and marketplace. |d Cambridgeshire, England : IT Governance Publishing, ©2014 |h 149 pages |z 9781849286848 |
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| collection | ZDB-4-EBU |
| contents | Cover; Title; Copyright; Contents; Introduction -- Management as a Service; Part I: Personal Effectiveness; Chapter 1: Leveraging Strategy Generation for a Personal Success Strategy; Step 1: Determine Perspective; Step 2: Form a Position; Step 3: Craft and execute Plans; Step 4: Adopt Patterns of action; Action plan; Chapter 2: Using Design Coordination for Your Personal Services; Element 1: Design the service solutions you will deliver; Element 2: Design the service management systems and tools you will use to manage your services; Element 3: Design the architectures for your services. Element 4: Design the measurements and metrics for your servicesElement 5: Design the processes that support your services; Action plan; Chapter 3: Building Your Service Knowledge Management System; Step 1: Collect good data; Step 2: Use the right data for the decision; Step 3: Process the data into information; Step 4: Analyze the information to glean knowledge; Step 5: Use your knowledge to make the best decision; Step 6: Review your decisions regularly; Action plan; Chapter 4: Simplify Your Communications With Event Management; Step 1: Define your communications system architecture. Step 2: For each tool, define how to handle the three types of communicationsStep 3: Run your communication system following your guidelines; Step 4: Review and adjust your thresholds regularly; Action plan; Chapter 5: Applying Continual Service Improvement to Your Learning; Step 1: What is your vision?; Step 2: Where are you now?; Step 3: Where do you want to be?; Step 4: How do you get there?; Step 5: Did you get there?; Step 6: How do you keep the momentum going?; Action plan; Part II: Effectiveness with Your Team. Chapter 6: Using Business Relationship Management Thinking to Form a Great TeamStrategy: Define outcomes; Design: Ensure appropriate customer involvement in design activities; Transition: Awareness of known errors; Operation: Escalate; Improvement: Customer satisfaction surveys; Action plan; Chapter 7: Building Your Team''s Service Catalog; Define the services your team provides; Identify the activities your team members perform; Determine the links between your team''s activities and services; Establish your team''s skill standards; Evaluate and acquire new team members; Manage your team. Action planChapter 8: Maintaining Team Assets Through Effective Configuration and Change Management; Manage and plan CIs; Configuration identification; Control configuration; Perform status accounting and reporting; Verify and audit; Action plan; Chapter 9: Streamlining Team Workflow With Request Fulfillment; 1. Rank your team''s services and other assigned work; 2. Define request models for your team''s most important services; 3. Set up training and monitoring on your models; 4. Regularly review, refine, and add to your models; Action plan. |
| ctrlnum | (OCoLC)891398389 |
| dewey-full | 658.4092 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.4092 |
| dewey-search | 658.4092 |
| dewey-sort | 3658.4092 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| id | ZDB-4-EBU-ocn891398389 |
| illustrated | Not Illustrated |
| indexdate | 2024-11-26T14:49:16Z |
| institution | BVB |
| isbn | 9781849286855 184928685X |
| language | English |
| oclc_num | 891398389 |
| open_access_boolean | |
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| owner_facet | MAIN DE-863 DE-BY-FWS |
| physical | 1 online resource (149 pages) |
| psigel | ZDB-4-EBU |
| publishDate | 2014 |
| publishDateSearch | 2014 |
| publishDateSort | 2014 |
| publisher | IT Governance Publishing, |
| record_format | marc |
| spelling | Williams, Roger K., author. Managing in a service-focused world : I, team, stewards and marketplace / Roger K. Williams. Cambridgeshire, England : IT Governance Publishing, 2014. ©2014 1 online resource (149 pages) text txt rdacontent computer c rdamedia online resource cr rdacarrier Includes bibliographical references. Online resource; title from PDF title page (ebrary, viewed September 3, 2014). In this book, Roger K. Williams adapts tried and trusted principles of IT service management (ITSM) into a framework for personal and professional development. He treats management as a service, presenting the idea that the effectiveness of a manager is best judged by the views of the key stakeholders: the manager themselves, their team, their leaders and their customers. The book takes its examples from IT service management, but the clear and direct style means that managers in any industry can understand and implement the ideas. It helps readers: create a personal development plan to improve management skills; increase their professional standing; understand how to work with a team to keep them engaged and working effectively; and work better with customers and external stakeholders, resulting in better, mutually beneficial relationships. -- Edited summary from book. Cover; Title; Copyright; Contents; Introduction -- Management as a Service; Part I: Personal Effectiveness; Chapter 1: Leveraging Strategy Generation for a Personal Success Strategy; Step 1: Determine Perspective; Step 2: Form a Position; Step 3: Craft and execute Plans; Step 4: Adopt Patterns of action; Action plan; Chapter 2: Using Design Coordination for Your Personal Services; Element 1: Design the service solutions you will deliver; Element 2: Design the service management systems and tools you will use to manage your services; Element 3: Design the architectures for your services. Element 4: Design the measurements and metrics for your servicesElement 5: Design the processes that support your services; Action plan; Chapter 3: Building Your Service Knowledge Management System; Step 1: Collect good data; Step 2: Use the right data for the decision; Step 3: Process the data into information; Step 4: Analyze the information to glean knowledge; Step 5: Use your knowledge to make the best decision; Step 6: Review your decisions regularly; Action plan; Chapter 4: Simplify Your Communications With Event Management; Step 1: Define your communications system architecture. Step 2: For each tool, define how to handle the three types of communicationsStep 3: Run your communication system following your guidelines; Step 4: Review and adjust your thresholds regularly; Action plan; Chapter 5: Applying Continual Service Improvement to Your Learning; Step 1: What is your vision?; Step 2: Where are you now?; Step 3: Where do you want to be?; Step 4: How do you get there?; Step 5: Did you get there?; Step 6: How do you keep the momentum going?; Action plan; Part II: Effectiveness with Your Team. Chapter 6: Using Business Relationship Management Thinking to Form a Great TeamStrategy: Define outcomes; Design: Ensure appropriate customer involvement in design activities; Transition: Awareness of known errors; Operation: Escalate; Improvement: Customer satisfaction surveys; Action plan; Chapter 7: Building Your Team''s Service Catalog; Define the services your team provides; Identify the activities your team members perform; Determine the links between your team''s activities and services; Establish your team''s skill standards; Evaluate and acquire new team members; Manage your team. Action planChapter 8: Maintaining Team Assets Through Effective Configuration and Change Management; Manage and plan CIs; Configuration identification; Control configuration; Perform status accounting and reporting; Verify and audit; Action plan; Chapter 9: Streamlining Team Workflow With Request Fulfillment; 1. Rank your team''s services and other assigned work; 2. Define request models for your team''s most important services; 3. Set up training and monitoring on your models; 4. Regularly review, refine, and add to your models; Action plan. Leadership. http://id.loc.gov/authorities/subjects/sh85075480 Teams in the workplace. http://id.loc.gov/authorities/subjects/sh85148150 Strategic planning. http://id.loc.gov/authorities/subjects/sh85128511 Leadership Moral and ethical aspects. Leadership. Équipes de travail. Planification stratégique. Leadership Aspect moral. BUSINESS & ECONOMICS Industrial Management. bisacsh BUSINESS & ECONOMICS Management. bisacsh BUSINESS & ECONOMICS Management Science. bisacsh BUSINESS & ECONOMICS Organizational Behavior. bisacsh COMPUTERS General. bisacsh Leadership fast Leadership Moral and ethical aspects fast Strategic planning fast Teams in the workplace fast has work: Managing in a Service-Focused World: I, Team, Stewards and Marketplace (Text) https://id.oclc.org/worldcat/entity/E39PD3KCtxdFtWG4YBytDwhwT3 https://id.oclc.org/worldcat/ontology/hasWork Print version: Williams, Roger K. Managing in a service-focused world : I, team, stewards and marketplace. Cambridgeshire, England : IT Governance Publishing, ©2014 149 pages 9781849286848 FWS01 ZDB-4-EBU FWS_PDA_EBU https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=838716 Volltext |
| spellingShingle | Williams, Roger K. Managing in a service-focused world : I, team, stewards and marketplace / Cover; Title; Copyright; Contents; Introduction -- Management as a Service; Part I: Personal Effectiveness; Chapter 1: Leveraging Strategy Generation for a Personal Success Strategy; Step 1: Determine Perspective; Step 2: Form a Position; Step 3: Craft and execute Plans; Step 4: Adopt Patterns of action; Action plan; Chapter 2: Using Design Coordination for Your Personal Services; Element 1: Design the service solutions you will deliver; Element 2: Design the service management systems and tools you will use to manage your services; Element 3: Design the architectures for your services. Element 4: Design the measurements and metrics for your servicesElement 5: Design the processes that support your services; Action plan; Chapter 3: Building Your Service Knowledge Management System; Step 1: Collect good data; Step 2: Use the right data for the decision; Step 3: Process the data into information; Step 4: Analyze the information to glean knowledge; Step 5: Use your knowledge to make the best decision; Step 6: Review your decisions regularly; Action plan; Chapter 4: Simplify Your Communications With Event Management; Step 1: Define your communications system architecture. Step 2: For each tool, define how to handle the three types of communicationsStep 3: Run your communication system following your guidelines; Step 4: Review and adjust your thresholds regularly; Action plan; Chapter 5: Applying Continual Service Improvement to Your Learning; Step 1: What is your vision?; Step 2: Where are you now?; Step 3: Where do you want to be?; Step 4: How do you get there?; Step 5: Did you get there?; Step 6: How do you keep the momentum going?; Action plan; Part II: Effectiveness with Your Team. Chapter 6: Using Business Relationship Management Thinking to Form a Great TeamStrategy: Define outcomes; Design: Ensure appropriate customer involvement in design activities; Transition: Awareness of known errors; Operation: Escalate; Improvement: Customer satisfaction surveys; Action plan; Chapter 7: Building Your Team''s Service Catalog; Define the services your team provides; Identify the activities your team members perform; Determine the links between your team''s activities and services; Establish your team''s skill standards; Evaluate and acquire new team members; Manage your team. Action planChapter 8: Maintaining Team Assets Through Effective Configuration and Change Management; Manage and plan CIs; Configuration identification; Control configuration; Perform status accounting and reporting; Verify and audit; Action plan; Chapter 9: Streamlining Team Workflow With Request Fulfillment; 1. Rank your team''s services and other assigned work; 2. Define request models for your team''s most important services; 3. Set up training and monitoring on your models; 4. Regularly review, refine, and add to your models; Action plan. Leadership. http://id.loc.gov/authorities/subjects/sh85075480 Teams in the workplace. http://id.loc.gov/authorities/subjects/sh85148150 Strategic planning. http://id.loc.gov/authorities/subjects/sh85128511 Leadership Moral and ethical aspects. Leadership. Équipes de travail. Planification stratégique. Leadership Aspect moral. BUSINESS & ECONOMICS Industrial Management. bisacsh BUSINESS & ECONOMICS Management. bisacsh BUSINESS & ECONOMICS Management Science. bisacsh BUSINESS & ECONOMICS Organizational Behavior. bisacsh COMPUTERS General. bisacsh Leadership fast Leadership Moral and ethical aspects fast Strategic planning fast Teams in the workplace fast |
| subject_GND | http://id.loc.gov/authorities/subjects/sh85075480 http://id.loc.gov/authorities/subjects/sh85148150 http://id.loc.gov/authorities/subjects/sh85128511 |
| title | Managing in a service-focused world : I, team, stewards and marketplace / |
| title_auth | Managing in a service-focused world : I, team, stewards and marketplace / |
| title_exact_search | Managing in a service-focused world : I, team, stewards and marketplace / |
| title_full | Managing in a service-focused world : I, team, stewards and marketplace / Roger K. Williams. |
| title_fullStr | Managing in a service-focused world : I, team, stewards and marketplace / Roger K. Williams. |
| title_full_unstemmed | Managing in a service-focused world : I, team, stewards and marketplace / Roger K. Williams. |
| title_short | Managing in a service-focused world : |
| title_sort | managing in a service focused world i team stewards and marketplace |
| title_sub | I, team, stewards and marketplace / |
| topic | Leadership. http://id.loc.gov/authorities/subjects/sh85075480 Teams in the workplace. http://id.loc.gov/authorities/subjects/sh85148150 Strategic planning. http://id.loc.gov/authorities/subjects/sh85128511 Leadership Moral and ethical aspects. Leadership. Équipes de travail. Planification stratégique. Leadership Aspect moral. BUSINESS & ECONOMICS Industrial Management. bisacsh BUSINESS & ECONOMICS Management. bisacsh BUSINESS & ECONOMICS Management Science. bisacsh BUSINESS & ECONOMICS Organizational Behavior. bisacsh COMPUTERS General. bisacsh Leadership fast Leadership Moral and ethical aspects fast Strategic planning fast Teams in the workplace fast |
| topic_facet | Leadership. Teams in the workplace. Strategic planning. Leadership Moral and ethical aspects. Équipes de travail. Planification stratégique. Leadership Aspect moral. BUSINESS & ECONOMICS Industrial Management. BUSINESS & ECONOMICS Management. BUSINESS & ECONOMICS Management Science. BUSINESS & ECONOMICS Organizational Behavior. COMPUTERS General. Leadership Leadership Moral and ethical aspects Strategic planning Teams in the workplace |
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| work_keys_str_mv | AT williamsrogerk managinginaservicefocusedworlditeamstewardsandmarketplace |