Business Relationship Manager :: Careers in IT Service Management /
"Business relationship management (BRM) is central to all aspects of an organisation's interaction with existing and potential customers. It is crucial for building and maintaining strong relationships between service provider and customer and relies on understanding customer needs. It pro...
Saved in:
| Main Author: | |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
London :
BCS,
2014.
|
| Series: | BCS guides to IT roles.
|
| Subjects: | |
| Online Access: | DE-862 DE-863 |
| Summary: | "Business relationship management (BRM) is central to all aspects of an organisation's interaction with existing and potential customers. It is crucial for building and maintaining strong relationships between service provider and customer and relies on understanding customer needs. It provides a mechanism for meeting those needs and identifies areas of required change and improvement. This highly accessible book gives an excellent introduction to the role of a BRM manager, covering areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role. It gives practical guidance to those new to the role or interested in getting a better understanding of what it entails."-- |
| Physical Description: | 1 online resource |
| Bibliography: | Includes bibliographical references and index. |
| ISBN: | 9781780172514 1780172516 1780172508 9781780172507 |
Staff View
MARC
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| 100 | 1 | |a Brewster, Ernest, |e author. | |
| 245 | 1 | 0 | |a Business Relationship Manager : |b Careers in IT Service Management / |c by Ernest Brewster. |
| 264 | 1 | |a London : |b BCS, |c 2014. | |
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| 504 | |a Includes bibliographical references and index. | ||
| 520 | |a "Business relationship management (BRM) is central to all aspects of an organisation's interaction with existing and potential customers. It is crucial for building and maintaining strong relationships between service provider and customer and relies on understanding customer needs. It provides a mechanism for meeting those needs and identifies areas of required change and improvement. This highly accessible book gives an excellent introduction to the role of a BRM manager, covering areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role. It gives practical guidance to those new to the role or interested in getting a better understanding of what it entails."-- |c Unedited summary from book. | ||
| 505 | 0 | |a Cover; Advert Page; Copyright Page; CONTENTS; LIST OF FIGURES AND TABLES; AUTHOR; 1 INTRODUCTION; 2 INTRODUCTION TO BUSINESS RELATIONSHIP MANAGEMENT; 3 THE BUSINESS RELATIONSHIP MANAGER; GOALS AND OBJECTIVES; BRM RESPONSIBILITIES; SKILLS, COMPETENCIES AND KNOWLEDGE; INTERFACES AND DEPENDENCIES; 4 TOOLS, METHODS AND TECHNIQUES; STANDARDS; GOOD PRACTICE FRAMEWORKS, PROCEDURES AND PROCESSES; TOOLS AND INFORMATION; METRICS AND PERFORMANCE; 5 CAREER PROGRESSION AND RELATED ROLES; ORIGINS; CONTINUING PROFESSIONAL DEVELOPMENT (CPD); CAREER PROGRESSION -- WHERE NEXT? | |
| 505 | 8 | |a 6 A WEEK IN THE LIFE OF A BRM -- A CASE STUDYCONTEXT; A WEEK IN THE LIFE; REFERENCES; INDEX; Advert Page; Back Cover. | |
| 650 | 0 | |a Information technology |x Management. |0 http://id.loc.gov/authorities/subjects/sh2008006980 | |
| 650 | 0 | |a Relationship marketing |x Management. | |
| 650 | 6 | |a Technologie de l'information |x Gestion. | |
| 650 | 6 | |a Marketing relationnel |x Gestion. | |
| 650 | 7 | |a Computing: general. |2 bicssc | |
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| 650 | 7 | |a Information technology: general topics. |2 thema | |
| 650 | 7 | |a Customer services. |2 thema | |
| 650 | 7 | |a Advice on careers & achieving success. |2 thema | |
| 758 | |i has work: |a Business relationship manager - careers in it service management (Text) |1 https://id.oclc.org/worldcat/entity/E39PCXR3T8Qp4h8FdrbG4pyHCP |4 https://id.oclc.org/worldcat/ontology/hasWork | ||
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Record in the Search Index
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| author | Brewster, Ernest |
| author_facet | Brewster, Ernest |
| author_role | aut |
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| contents | Cover; Advert Page; Copyright Page; CONTENTS; LIST OF FIGURES AND TABLES; AUTHOR; 1 INTRODUCTION; 2 INTRODUCTION TO BUSINESS RELATIONSHIP MANAGEMENT; 3 THE BUSINESS RELATIONSHIP MANAGER; GOALS AND OBJECTIVES; BRM RESPONSIBILITIES; SKILLS, COMPETENCIES AND KNOWLEDGE; INTERFACES AND DEPENDENCIES; 4 TOOLS, METHODS AND TECHNIQUES; STANDARDS; GOOD PRACTICE FRAMEWORKS, PROCEDURES AND PROCESSES; TOOLS AND INFORMATION; METRICS AND PERFORMANCE; 5 CAREER PROGRESSION AND RELATED ROLES; ORIGINS; CONTINUING PROFESSIONAL DEVELOPMENT (CPD); CAREER PROGRESSION -- WHERE NEXT? 6 A WEEK IN THE LIFE OF A BRM -- A CASE STUDYCONTEXT; A WEEK IN THE LIFE; REFERENCES; INDEX; Advert Page; Back Cover. |
| ctrlnum | (OCoLC)880400892 |
| dewey-full | 004.0688 |
| dewey-hundreds | 000 - Computer science, information, general works |
| dewey-ones | 004 - Computer science |
| dewey-raw | 004.0688 |
| dewey-search | 004.0688 |
| dewey-sort | 14.0688 |
| dewey-tens | 000 - Computer science, information, general works |
| discipline | Informatik |
| format | Electronic eBook |
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| id | ZDB-4-EBU-ocn880400892 |
| illustrated | Not Illustrated |
| indexdate | 2025-03-18T14:27:48Z |
| institution | BVB |
| isbn | 9781780172514 1780172516 1780172508 9781780172507 |
| language | English |
| lccn | 2014431214 |
| oclc_num | 880400892 |
| open_access_boolean | |
| owner | MAIN DE-862 DE-BY-FWS DE-863 DE-BY-FWS |
| owner_facet | MAIN DE-862 DE-BY-FWS DE-863 DE-BY-FWS |
| physical | 1 online resource |
| psigel | ZDB-4-EBU FWS_PDA_EBU ZDB-4-EBU |
| publishDate | 2014 |
| publishDateSearch | 2014 |
| publishDateSort | 2014 |
| publisher | BCS, |
| record_format | marc |
| series | BCS guides to IT roles. |
| series2 | BCS guides to IT roles |
| spelling | Brewster, Ernest, author. Business Relationship Manager : Careers in IT Service Management / by Ernest Brewster. London : BCS, 2014. 1 online resource text txt rdacontent computer c rdamedia online resource cr rdacarrier BCS guides to IT roles CIP data; item not viewed. Includes bibliographical references and index. "Business relationship management (BRM) is central to all aspects of an organisation's interaction with existing and potential customers. It is crucial for building and maintaining strong relationships between service provider and customer and relies on understanding customer needs. It provides a mechanism for meeting those needs and identifies areas of required change and improvement. This highly accessible book gives an excellent introduction to the role of a BRM manager, covering areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role. It gives practical guidance to those new to the role or interested in getting a better understanding of what it entails."-- Unedited summary from book. Cover; Advert Page; Copyright Page; CONTENTS; LIST OF FIGURES AND TABLES; AUTHOR; 1 INTRODUCTION; 2 INTRODUCTION TO BUSINESS RELATIONSHIP MANAGEMENT; 3 THE BUSINESS RELATIONSHIP MANAGER; GOALS AND OBJECTIVES; BRM RESPONSIBILITIES; SKILLS, COMPETENCIES AND KNOWLEDGE; INTERFACES AND DEPENDENCIES; 4 TOOLS, METHODS AND TECHNIQUES; STANDARDS; GOOD PRACTICE FRAMEWORKS, PROCEDURES AND PROCESSES; TOOLS AND INFORMATION; METRICS AND PERFORMANCE; 5 CAREER PROGRESSION AND RELATED ROLES; ORIGINS; CONTINUING PROFESSIONAL DEVELOPMENT (CPD); CAREER PROGRESSION -- WHERE NEXT? 6 A WEEK IN THE LIFE OF A BRM -- A CASE STUDYCONTEXT; A WEEK IN THE LIFE; REFERENCES; INDEX; Advert Page; Back Cover. Information technology Management. http://id.loc.gov/authorities/subjects/sh2008006980 Relationship marketing Management. Technologie de l'information Gestion. Marketing relationnel Gestion. Computing: general. bicssc Business strategy. bicssc Advice on careers & achieving success. bicssc Computer networking & communications. bicssc COMPUTERS Computer Literacy. bisacsh COMPUTERS Computer Science. bisacsh COMPUTERS Data Processing. bisacsh COMPUTERS Hardware General. bisacsh COMPUTERS Information Technology. bisacsh COMPUTERS Machine Theory. bisacsh COMPUTERS Reference. bisacsh Information technology Management fast Information technology: general topics. thema Customer services. thema Advice on careers & achieving success. thema has work: Business relationship manager - careers in it service management (Text) https://id.oclc.org/worldcat/entity/E39PCXR3T8Qp4h8FdrbG4pyHCP https://id.oclc.org/worldcat/ontology/hasWork Print version: 9781780172507 BCS guides to IT roles. |
| spellingShingle | Brewster, Ernest Business Relationship Manager : Careers in IT Service Management / BCS guides to IT roles. Cover; Advert Page; Copyright Page; CONTENTS; LIST OF FIGURES AND TABLES; AUTHOR; 1 INTRODUCTION; 2 INTRODUCTION TO BUSINESS RELATIONSHIP MANAGEMENT; 3 THE BUSINESS RELATIONSHIP MANAGER; GOALS AND OBJECTIVES; BRM RESPONSIBILITIES; SKILLS, COMPETENCIES AND KNOWLEDGE; INTERFACES AND DEPENDENCIES; 4 TOOLS, METHODS AND TECHNIQUES; STANDARDS; GOOD PRACTICE FRAMEWORKS, PROCEDURES AND PROCESSES; TOOLS AND INFORMATION; METRICS AND PERFORMANCE; 5 CAREER PROGRESSION AND RELATED ROLES; ORIGINS; CONTINUING PROFESSIONAL DEVELOPMENT (CPD); CAREER PROGRESSION -- WHERE NEXT? 6 A WEEK IN THE LIFE OF A BRM -- A CASE STUDYCONTEXT; A WEEK IN THE LIFE; REFERENCES; INDEX; Advert Page; Back Cover. Information technology Management. http://id.loc.gov/authorities/subjects/sh2008006980 Relationship marketing Management. Technologie de l'information Gestion. Marketing relationnel Gestion. Computing: general. bicssc Business strategy. bicssc Advice on careers & achieving success. bicssc Computer networking & communications. bicssc COMPUTERS Computer Literacy. bisacsh COMPUTERS Computer Science. bisacsh COMPUTERS Data Processing. bisacsh COMPUTERS Hardware General. bisacsh COMPUTERS Information Technology. bisacsh COMPUTERS Machine Theory. bisacsh COMPUTERS Reference. bisacsh Information technology Management fast Information technology: general topics. thema Customer services. thema Advice on careers & achieving success. thema |
| subject_GND | http://id.loc.gov/authorities/subjects/sh2008006980 |
| title | Business Relationship Manager : Careers in IT Service Management / |
| title_auth | Business Relationship Manager : Careers in IT Service Management / |
| title_exact_search | Business Relationship Manager : Careers in IT Service Management / |
| title_full | Business Relationship Manager : Careers in IT Service Management / by Ernest Brewster. |
| title_fullStr | Business Relationship Manager : Careers in IT Service Management / by Ernest Brewster. |
| title_full_unstemmed | Business Relationship Manager : Careers in IT Service Management / by Ernest Brewster. |
| title_short | Business Relationship Manager : |
| title_sort | business relationship manager careers in it service management |
| title_sub | Careers in IT Service Management / |
| topic | Information technology Management. http://id.loc.gov/authorities/subjects/sh2008006980 Relationship marketing Management. Technologie de l'information Gestion. Marketing relationnel Gestion. Computing: general. bicssc Business strategy. bicssc Advice on careers & achieving success. bicssc Computer networking & communications. bicssc COMPUTERS Computer Literacy. bisacsh COMPUTERS Computer Science. bisacsh COMPUTERS Data Processing. bisacsh COMPUTERS Hardware General. bisacsh COMPUTERS Information Technology. bisacsh COMPUTERS Machine Theory. bisacsh COMPUTERS Reference. bisacsh Information technology Management fast Information technology: general topics. thema Customer services. thema Advice on careers & achieving success. thema |
| topic_facet | Information technology Management. Relationship marketing Management. Technologie de l'information Gestion. Marketing relationnel Gestion. Computing: general. Business strategy. Advice on careers & achieving success. Computer networking & communications. COMPUTERS Computer Literacy. COMPUTERS Computer Science. COMPUTERS Data Processing. COMPUTERS Hardware General. COMPUTERS Information Technology. COMPUTERS Machine Theory. COMPUTERS Reference. Information technology Management Information technology: general topics. Customer services. |
| work_keys_str_mv | AT brewsterernest businessrelationshipmanagercareersinitservicemanagement |