Internformat: Managing services :

Managing services :: challenges and innovation /

The nature of services in society and the economy is wide-ranging and complex, and the management of services and their innovation provokes a number challenges for practitioners professionals, and academics. This book provides a range of perspectives on understanding, managing, and reconceptualising...

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Bibliographische Detailangaben
Weitere Verfasser:	Haynes, Kathryn (HerausgeberIn), Grugulis, Irena (HerausgeberIn)
Format:	Elektronisch E-Book
Sprache:	English
Veröffentlicht:	[Place of publication not identified] : Oxford University Press, 2013.
Schlagworte:	Service industries > Management. Services (Industrie) > Gestion. BUSINESS & ECONOMICS > Industries > General. Service industries > Management Industry.
Online-Zugang:	Volltext
Zusammenfassung:	The nature of services in society and the economy is wide-ranging and complex, and the management of services and their innovation provokes a number challenges for practitioners professionals, and academics. This book provides a range of perspectives on understanding, managing, and reconceptualising service by bringing together contributions from leading figures in service research.
Beschreibung:	1 online resource
Bibliographie:	Includes bibliographical references and index.
ISBN:	9780191641435 019164143X 9780191767869 0191767867

Internformat

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contents	Cover -- Managing Services -- Copyright -- Preface -- Acknowledgements -- Contents -- List of Figures -- List of Tables -- Notes on the Contributors -- 1. Managing Services and the Service Sector: An Introduction -- 2. Service Measurement and Definition: Challenges and Limitations -- 3. The Shifting Terrain of Service Operations Management -- 4. Employment in Service and the Service Sector -- 5. Gender and Diversity Challenges in Professional Services Firms -- 6. Management Innovation in the UK Consulting Industry -- 7. Society's Grand Challenges: What Role for Services? -- 8. Reconceptualizing Service through Service-dominant Logic -- 9. Innovation in Services: An Overview -- 10. Offshoring and Outsourcing of Administrative and Technical Services: A Modularity Perspective -- 11. Service Systems for Value Co-Creation -- Index.
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spelling	Managing services : challenges and innovation / edited by Kathryn Haynes & Irena Grugulis. [Place of publication not identified] : Oxford University Press, 2013. 1 online resource text txt rdacontent computer c rdamedia online resource cr rdacarrier Print version record. Includes bibliographical references and index. The nature of services in society and the economy is wide-ranging and complex, and the management of services and their innovation provokes a number challenges for practitioners professionals, and academics. This book provides a range of perspectives on understanding, managing, and reconceptualising service by bringing together contributions from leading figures in service research. Cover -- Managing Services -- Copyright -- Preface -- Acknowledgements -- Contents -- List of Figures -- List of Tables -- Notes on the Contributors -- 1. Managing Services and the Service Sector: An Introduction -- 2. Service Measurement and Definition: Challenges and Limitations -- 3. The Shifting Terrain of Service Operations Management -- 4. Employment in Service and the Service Sector -- 5. Gender and Diversity Challenges in Professional Services Firms -- 6. Management Innovation in the UK Consulting Industry -- 7. Society's Grand Challenges: What Role for Services? -- 8. Reconceptualizing Service through Service-dominant Logic -- 9. Innovation in Services: An Overview -- 10. Offshoring and Outsourcing of Administrative and Technical Services: A Modularity Perspective -- 11. Service Systems for Value Co-Creation -- Index. Service industries Management. http://id.loc.gov/authorities/subjects/sh85120350 Services (Industrie) Gestion. BUSINESS & ECONOMICS Industries General. bisacsh Service industries Management fast Industry. ukslc Haynes, Kathryn, editor. http://id.loc.gov/authorities/names/n2012012805 Grugulis, Irena, editor. http://id.loc.gov/authorities/names/nb2001006968 has work: Managing services (Text) https://id.oclc.org/worldcat/entity/E39PCFY8xbtxPVB9pWHTBxtWTb https://id.oclc.org/worldcat/ontology/hasWork Print version: Managing services 019969608X (OCoLC)841520438 FWS01 ZDB-4-EBU FWS_PDA_EBU https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=673263 Volltext
spellingShingle	Managing services : challenges and innovation / Cover -- Managing Services -- Copyright -- Preface -- Acknowledgements -- Contents -- List of Figures -- List of Tables -- Notes on the Contributors -- 1. Managing Services and the Service Sector: An Introduction -- 2. Service Measurement and Definition: Challenges and Limitations -- 3. The Shifting Terrain of Service Operations Management -- 4. Employment in Service and the Service Sector -- 5. Gender and Diversity Challenges in Professional Services Firms -- 6. Management Innovation in the UK Consulting Industry -- 7. Society's Grand Challenges: What Role for Services? -- 8. Reconceptualizing Service through Service-dominant Logic -- 9. Innovation in Services: An Overview -- 10. Offshoring and Outsourcing of Administrative and Technical Services: A Modularity Perspective -- 11. Service Systems for Value Co-Creation -- Index. Service industries Management. http://id.loc.gov/authorities/subjects/sh85120350 Services (Industrie) Gestion. BUSINESS & ECONOMICS Industries General. bisacsh Service industries Management fast Industry. ukslc
subject_GND	http://id.loc.gov/authorities/subjects/sh85120350
title	Managing services : challenges and innovation /
title_auth	Managing services : challenges and innovation /
title_exact_search	Managing services : challenges and innovation /
title_full	Managing services : challenges and innovation / edited by Kathryn Haynes & Irena Grugulis.
title_fullStr	Managing services : challenges and innovation / edited by Kathryn Haynes & Irena Grugulis.
title_full_unstemmed	Managing services : challenges and innovation / edited by Kathryn Haynes & Irena Grugulis.
title_short	Managing services :
title_sort	managing services challenges and innovation
title_sub	challenges and innovation /
topic	Service industries Management. http://id.loc.gov/authorities/subjects/sh85120350 Services (Industrie) Gestion. BUSINESS & ECONOMICS Industries General. bisacsh Service industries Management fast Industry. ukslc
topic_facet	Service industries Management. Services (Industrie) Gestion. BUSINESS & ECONOMICS Industries General. Service industries Management Industry.
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work_keys_str_mv	AT hayneskathryn managingserviceschallengesandinnovation AT grugulisirena managingserviceschallengesandinnovation

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