Outsourcing and service work in the new economy :: the case of call centres in Mexico City /
This book examines the impact of outsourcing on workers and their employment conditions in the new economy. To do so, the call centre industry in Mexico City is analysed through a large number of in-depth interviews with workers and managers, available statistics and visits to leading firms in the s...
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Newcastle upon Tyne :
Cambridge Scholars Publishing,
2012.
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Zusammenfassung: | This book examines the impact of outsourcing on workers and their employment conditions in the new economy. To do so, the call centre industry in Mexico City is analysed through a large number of in-depth interviews with workers and managers, available statistics and visits to leading firms in the sector. The case of call centres is paradigmatic as it is often seen as a flag-ship industry of the new economy, rapidly growing and subject to high pressures for costs reduction. The Mexican experi ... |
| Beschreibung: | 1 online resource (xiv, 198 pages) : illustrations |
| Bibliographie: | Includes bibliographical references (pages 185-198). |
| ISBN: | 9781443838177 1443838179 1299645828 9781299645820 |
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| 520 | |a This book examines the impact of outsourcing on workers and their employment conditions in the new economy. To do so, the call centre industry in Mexico City is analysed through a large number of in-depth interviews with workers and managers, available statistics and visits to leading firms in the sector. The case of call centres is paradigmatic as it is often seen as a flag-ship industry of the new economy, rapidly growing and subject to high pressures for costs reduction. The Mexican experi ... | ||
| 504 | |a Includes bibliographical references (pages 185-198). | ||
| 505 | 0 | |a TABLE OF CONTENTS; LIST OF FIGURES AND TABLES; ACKNOWLEDGEMENTS; INTRODUCTION; CHAPTER ONE; CHAPTER TWO; CHAPTER THREE; CHAPTER FOUR; CHAPTER FIVE; CHAPTER SIX; CONCLUSIONS; BIBLIOGRAPHY | |
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| author | Alvarez-Galvan, Jose-Luis |
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| contents | TABLE OF CONTENTS; LIST OF FIGURES AND TABLES; ACKNOWLEDGEMENTS; INTRODUCTION; CHAPTER ONE; CHAPTER TWO; CHAPTER THREE; CHAPTER FOUR; CHAPTER FIVE; CHAPTER SIX; CONCLUSIONS; BIBLIOGRAPHY |
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| geographic | Mexico City (Mexico) Commercial policy. Mexico Mexico City fast https://id.oclc.org/worldcat/entity/E39PBJdmhfRkwxmX88MFbP4KBP |
| geographic_facet | Mexico City (Mexico) Commercial policy. Mexico Mexico City |
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| illustrated | Illustrated |
| indexdate | 2024-11-26T14:49:10Z |
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| oclc_num | 847618329 |
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| physical | 1 online resource (xiv, 198 pages) : illustrations |
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| spelling | Alvarez-Galvan, Jose-Luis. Outsourcing and service work in the new economy : the case of call centres in Mexico City / by Jose-Luis Alvarez- Galvan. Newcastle upon Tyne : Cambridge Scholars Publishing, 2012. 1 online resource (xiv, 198 pages) : illustrations text txt rdacontent computer c rdamedia online resource cr rdacarrier data file rda This book examines the impact of outsourcing on workers and their employment conditions in the new economy. To do so, the call centre industry in Mexico City is analysed through a large number of in-depth interviews with workers and managers, available statistics and visits to leading firms in the sector. The case of call centres is paradigmatic as it is often seen as a flag-ship industry of the new economy, rapidly growing and subject to high pressures for costs reduction. The Mexican experi ... Includes bibliographical references (pages 185-198). TABLE OF CONTENTS; LIST OF FIGURES AND TABLES; ACKNOWLEDGEMENTS; INTRODUCTION; CHAPTER ONE; CHAPTER TWO; CHAPTER THREE; CHAPTER FOUR; CHAPTER FIVE; CHAPTER SIX; CONCLUSIONS; BIBLIOGRAPHY Contracting out Mexico Mexico City. Call centers Mexico Mexico City Employees. Call centers Mexico Mexico City Personnel management. Mexico City (Mexico) Commercial policy. Impartition Mexique Mexico. Centres d'appels (Affaires) Mexique Mexico Personnel. Centres d'appels (Affaires) Mexique Mexico Personnel Direction. Personnel & human resources management. bicssc Industrial relations. bicssc Sociology: work & labour. bicssc BUSINESS & ECONOMICS Knowledge Capital. bisacsh Call centers Personnel management fast Commercial policy fast Contracting out fast Mexico Mexico City fast https://id.oclc.org/worldcat/entity/E39PBJdmhfRkwxmX88MFbP4KBP has work: Outsourcing and service work in the new economy (Text) https://id.oclc.org/worldcat/entity/E39PCXwYp3fKfPJmf9jGMyFKbd https://id.oclc.org/worldcat/ontology/hasWork Print version: Alvarez-Galvan, Jose-Luis. Outsourcing and Service Work in the New Economy : The Case of Call Centres in Mexico City. Newcastle upon Tyne : Cambridge Scholars Publishing, ©2012 9781443837385 FWS01 ZDB-4-EBU FWS_PDA_EBU https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=553454 Volltext |
| spellingShingle | Alvarez-Galvan, Jose-Luis Outsourcing and service work in the new economy : the case of call centres in Mexico City / TABLE OF CONTENTS; LIST OF FIGURES AND TABLES; ACKNOWLEDGEMENTS; INTRODUCTION; CHAPTER ONE; CHAPTER TWO; CHAPTER THREE; CHAPTER FOUR; CHAPTER FIVE; CHAPTER SIX; CONCLUSIONS; BIBLIOGRAPHY Contracting out Mexico Mexico City. Call centers Mexico Mexico City Employees. Call centers Mexico Mexico City Personnel management. Impartition Mexique Mexico. Centres d'appels (Affaires) Mexique Mexico Personnel. Centres d'appels (Affaires) Mexique Mexico Personnel Direction. Personnel & human resources management. bicssc Industrial relations. bicssc Sociology: work & labour. bicssc BUSINESS & ECONOMICS Knowledge Capital. bisacsh Call centers Personnel management fast Commercial policy fast Contracting out fast |
| title | Outsourcing and service work in the new economy : the case of call centres in Mexico City / |
| title_auth | Outsourcing and service work in the new economy : the case of call centres in Mexico City / |
| title_exact_search | Outsourcing and service work in the new economy : the case of call centres in Mexico City / |
| title_full | Outsourcing and service work in the new economy : the case of call centres in Mexico City / by Jose-Luis Alvarez- Galvan. |
| title_fullStr | Outsourcing and service work in the new economy : the case of call centres in Mexico City / by Jose-Luis Alvarez- Galvan. |
| title_full_unstemmed | Outsourcing and service work in the new economy : the case of call centres in Mexico City / by Jose-Luis Alvarez- Galvan. |
| title_short | Outsourcing and service work in the new economy : |
| title_sort | outsourcing and service work in the new economy the case of call centres in mexico city |
| title_sub | the case of call centres in Mexico City / |
| topic | Contracting out Mexico Mexico City. Call centers Mexico Mexico City Employees. Call centers Mexico Mexico City Personnel management. Impartition Mexique Mexico. Centres d'appels (Affaires) Mexique Mexico Personnel. Centres d'appels (Affaires) Mexique Mexico Personnel Direction. Personnel & human resources management. bicssc Industrial relations. bicssc Sociology: work & labour. bicssc BUSINESS & ECONOMICS Knowledge Capital. bisacsh Call centers Personnel management fast Commercial policy fast Contracting out fast |
| topic_facet | Contracting out Mexico Mexico City. Call centers Mexico Mexico City Employees. Call centers Mexico Mexico City Personnel management. Mexico City (Mexico) Commercial policy. Impartition Mexique Mexico. Centres d'appels (Affaires) Mexique Mexico Personnel. Centres d'appels (Affaires) Mexique Mexico Personnel Direction. Personnel & human resources management. Industrial relations. Sociology: work & labour. BUSINESS & ECONOMICS Knowledge Capital. Call centers Personnel management Commercial policy Contracting out Mexico Mexico City |
| url | https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=553454 |
| work_keys_str_mv | AT alvarezgalvanjoseluis outsourcingandserviceworkintheneweconomythecaseofcallcentresinmexicocity |