Ultimate basic business skills :: training an effective workforce /
Your business workforce is changing and you need to change with it! Employees are no longer coming to the table with the fundamental business skills needed for your company to succeed. Brand-new from ASTD, the organization that knows how to teach people at work, comes in an easy-to-use book that pro...
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Körperschaft: | |
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Alexandria, VA :
American Society for Training and Development,
©2009.
|
| Schriftenreihe: | ASTD ultimate series.
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Zusammenfassung: | Your business workforce is changing and you need to change with it! Employees are no longer coming to the table with the fundamental business skills needed for your company to succeed. Brand-new from ASTD, the organization that knows how to teach people at work, comes in an easy-to-use book that provides the training foundation on which to build and improve basic business skills. Use it to help your employees' skill levels grow or to improve your own skills for a more effective and efficient workplace. Included in this volume are 20 basic communications, office, and business skills training programs that will guarantee improvement in your employees' expertise. Clearly presented in short, four-hour training sessions that are completely customizable, this resource will help your workforce elevate its professionalism and increase communication and customer service expertise. |
| Beschreibung: | Some online versions lack accompanying media packaged with the printed version. |
| Beschreibung: | 1 online resource (viii, 296 pages) : illustrations |
| Bibliographie: | Includes bibliographical references and index. |
| ISBN: | 9781607283669 1607283662 |
Internformat
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| 505 | 0 | |a Intro -- Title -- Copyright -- The ASTD Ultimate Series -- Content -- Preface -- Section One: Getting Started -- Chapter 1: How to Use this Book -- Chapter 2: Facilitating Business Skills Training -- Section Two: Customer Service -- Chapter 3: Customer Service Skills Overview -- Chapter 4: Basics of Customer Service -- Chapter 5: Telephone Skills Training -- Chapter 6: Dealing With Difficult Customers -- Chapter 7: Internal Customer Service -- Section Three: Interpersonal Skills -- Chapter 8: Interpersonal Skills Overview -- Chapter 9: Communication Skills -- Chapter 10: Presentation Skills -- Chapter 11: Basic Networking -- Chapter 12: Conflict Management -- Section Four: Basic Business Skills -- Chapter 13: Business Skills Overview -- Chapter 14: Priority Management -- Chapter 15: Decision Making and Problem Solving -- Chapter 16: Business Writing and Email -- Chapter 17: Basic Business Knowledge -- Section Five: Professionalism -- Chapter 18: Professionalism Overview -- Chapter 19: Professional Image -- Chapter 20: Social Skills and baisc Etiquette -- Chapter 21: Working in Teams -- Chapter 22: Work-Life Balance -- Chapter 23- Professional Development -- Appendix-Using the Accompanying Compact Disc -- For Further Reading -- About the Author -- Index. | |
| 520 | |a Your business workforce is changing and you need to change with it! Employees are no longer coming to the table with the fundamental business skills needed for your company to succeed. Brand-new from ASTD, the organization that knows how to teach people at work, comes in an easy-to-use book that provides the training foundation on which to build and improve basic business skills. Use it to help your employees' skill levels grow or to improve your own skills for a more effective and efficient workplace. Included in this volume are 20 basic communications, office, and business skills training programs that will guarantee improvement in your employees' expertise. Clearly presented in short, four-hour training sessions that are completely customizable, this resource will help your workforce elevate its professionalism and increase communication and customer service expertise. | ||
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| 776 | 0 | 8 | |i Print version: |a Atwood, Christee Gabour. |t Ultimate basic business skills. |d Alexandria, VA : American Society for Training and Development, ©2009 |z 9781562865894 |w (DLC) 2008937407 |w (OCoLC)713832115 |
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| adam_text | |
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| author | Atwood, Christee Gabour |
| author_GND | http://id.loc.gov/authorities/names/no2008013553 |
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| contents | Intro -- Title -- Copyright -- The ASTD Ultimate Series -- Content -- Preface -- Section One: Getting Started -- Chapter 1: How to Use this Book -- Chapter 2: Facilitating Business Skills Training -- Section Two: Customer Service -- Chapter 3: Customer Service Skills Overview -- Chapter 4: Basics of Customer Service -- Chapter 5: Telephone Skills Training -- Chapter 6: Dealing With Difficult Customers -- Chapter 7: Internal Customer Service -- Section Three: Interpersonal Skills -- Chapter 8: Interpersonal Skills Overview -- Chapter 9: Communication Skills -- Chapter 10: Presentation Skills -- Chapter 11: Basic Networking -- Chapter 12: Conflict Management -- Section Four: Basic Business Skills -- Chapter 13: Business Skills Overview -- Chapter 14: Priority Management -- Chapter 15: Decision Making and Problem Solving -- Chapter 16: Business Writing and Email -- Chapter 17: Basic Business Knowledge -- Section Five: Professionalism -- Chapter 18: Professionalism Overview -- Chapter 19: Professional Image -- Chapter 20: Social Skills and baisc Etiquette -- Chapter 21: Working in Teams -- Chapter 22: Work-Life Balance -- Chapter 23- Professional Development -- Appendix-Using the Accompanying Compact Disc -- For Further Reading -- About the Author -- Index. |
| ctrlnum | (OCoLC)840621868 |
| dewey-full | 658.3/124 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.3/124 |
| dewey-search | 658.3/124 |
| dewey-sort | 3658.3 3124 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| indexdate | 2024-11-26T14:49:09Z |
| institution | BVB |
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| isbn | 9781607283669 1607283662 |
| language | English |
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| spelling | Atwood, Christee Gabour. http://id.loc.gov/authorities/names/no2008013553 Ultimate basic business skills : training an effective workforce / Christee Gabour Atwood. Alexandria, VA : American Society for Training and Development, ©2009. 1 online resource (viii, 296 pages) : illustrations text txt rdacontent computer c rdamedia online resource cr rdacarrier ASTD ultimate series Some online versions lack accompanying media packaged with the printed version. Includes bibliographical references and index. Print version record. Intro -- Title -- Copyright -- The ASTD Ultimate Series -- Content -- Preface -- Section One: Getting Started -- Chapter 1: How to Use this Book -- Chapter 2: Facilitating Business Skills Training -- Section Two: Customer Service -- Chapter 3: Customer Service Skills Overview -- Chapter 4: Basics of Customer Service -- Chapter 5: Telephone Skills Training -- Chapter 6: Dealing With Difficult Customers -- Chapter 7: Internal Customer Service -- Section Three: Interpersonal Skills -- Chapter 8: Interpersonal Skills Overview -- Chapter 9: Communication Skills -- Chapter 10: Presentation Skills -- Chapter 11: Basic Networking -- Chapter 12: Conflict Management -- Section Four: Basic Business Skills -- Chapter 13: Business Skills Overview -- Chapter 14: Priority Management -- Chapter 15: Decision Making and Problem Solving -- Chapter 16: Business Writing and Email -- Chapter 17: Basic Business Knowledge -- Section Five: Professionalism -- Chapter 18: Professionalism Overview -- Chapter 19: Professional Image -- Chapter 20: Social Skills and baisc Etiquette -- Chapter 21: Working in Teams -- Chapter 22: Work-Life Balance -- Chapter 23- Professional Development -- Appendix-Using the Accompanying Compact Disc -- For Further Reading -- About the Author -- Index. Your business workforce is changing and you need to change with it! Employees are no longer coming to the table with the fundamental business skills needed for your company to succeed. Brand-new from ASTD, the organization that knows how to teach people at work, comes in an easy-to-use book that provides the training foundation on which to build and improve basic business skills. Use it to help your employees' skill levels grow or to improve your own skills for a more effective and efficient workplace. Included in this volume are 20 basic communications, office, and business skills training programs that will guarantee improvement in your employees' expertise. Clearly presented in short, four-hour training sessions that are completely customizable, this resource will help your workforce elevate its professionalism and increase communication and customer service expertise. Employees Training of. http://id.loc.gov/authorities/subjects/sh85042896 Personnel Formation. BUSINESS & ECONOMICS Mentoring & Coaching. bisacsh BUSINESS & ECONOMICS Training. bisacsh Employees Training of fast American Society for Training and Development. http://id.loc.gov/authorities/names/n79102782 has work: Ultimate basic business skills (Text) https://id.oclc.org/worldcat/entity/E39PCGrjdT6F44GfKkCK6TCh9C https://id.oclc.org/worldcat/ontology/hasWork Print version: Atwood, Christee Gabour. Ultimate basic business skills. Alexandria, VA : American Society for Training and Development, ©2009 9781562865894 (DLC) 2008937407 (OCoLC)713832115 ASTD ultimate series. http://id.loc.gov/authorities/names/no2009179506 FWS01 ZDB-4-EBU FWS_PDA_EBU https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=516955 Volltext |
| spellingShingle | Atwood, Christee Gabour Ultimate basic business skills : training an effective workforce / ASTD ultimate series. Intro -- Title -- Copyright -- The ASTD Ultimate Series -- Content -- Preface -- Section One: Getting Started -- Chapter 1: How to Use this Book -- Chapter 2: Facilitating Business Skills Training -- Section Two: Customer Service -- Chapter 3: Customer Service Skills Overview -- Chapter 4: Basics of Customer Service -- Chapter 5: Telephone Skills Training -- Chapter 6: Dealing With Difficult Customers -- Chapter 7: Internal Customer Service -- Section Three: Interpersonal Skills -- Chapter 8: Interpersonal Skills Overview -- Chapter 9: Communication Skills -- Chapter 10: Presentation Skills -- Chapter 11: Basic Networking -- Chapter 12: Conflict Management -- Section Four: Basic Business Skills -- Chapter 13: Business Skills Overview -- Chapter 14: Priority Management -- Chapter 15: Decision Making and Problem Solving -- Chapter 16: Business Writing and Email -- Chapter 17: Basic Business Knowledge -- Section Five: Professionalism -- Chapter 18: Professionalism Overview -- Chapter 19: Professional Image -- Chapter 20: Social Skills and baisc Etiquette -- Chapter 21: Working in Teams -- Chapter 22: Work-Life Balance -- Chapter 23- Professional Development -- Appendix-Using the Accompanying Compact Disc -- For Further Reading -- About the Author -- Index. Employees Training of. http://id.loc.gov/authorities/subjects/sh85042896 Personnel Formation. BUSINESS & ECONOMICS Mentoring & Coaching. bisacsh BUSINESS & ECONOMICS Training. bisacsh Employees Training of fast |
| subject_GND | http://id.loc.gov/authorities/subjects/sh85042896 |
| title | Ultimate basic business skills : training an effective workforce / |
| title_auth | Ultimate basic business skills : training an effective workforce / |
| title_exact_search | Ultimate basic business skills : training an effective workforce / |
| title_full | Ultimate basic business skills : training an effective workforce / Christee Gabour Atwood. |
| title_fullStr | Ultimate basic business skills : training an effective workforce / Christee Gabour Atwood. |
| title_full_unstemmed | Ultimate basic business skills : training an effective workforce / Christee Gabour Atwood. |
| title_short | Ultimate basic business skills : |
| title_sort | ultimate basic business skills training an effective workforce |
| title_sub | training an effective workforce / |
| topic | Employees Training of. http://id.loc.gov/authorities/subjects/sh85042896 Personnel Formation. BUSINESS & ECONOMICS Mentoring & Coaching. bisacsh BUSINESS & ECONOMICS Training. bisacsh Employees Training of fast |
| topic_facet | Employees Training of. Personnel Formation. BUSINESS & ECONOMICS Mentoring & Coaching. BUSINESS & ECONOMICS Training. Employees Training of |
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