Built to Love :: Creating Products That Captivate Customers.

Built to Love reveals how companies can create captivating products that energize the marketplace and set the standard for what customers want and expect. Firms often hope the answer is to produce the latest high technology devices only to find that they fail to light up the marketplace. Or firms re...

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Bibliographic Details
Main Author: Boatwright, Peter
Other Authors: Cagan, Jonathan, 1961-, Sturgess, Donna
Format: Electronic eBook
Language:English
Published: San Francisco : Berrett-Koehler Publishers, 2010.
Series:BK business book.
Subjects:
Online Access:DE-862
DE-863
Summary:Built to Love reveals how companies can create captivating products that energize the marketplace and set the standard for what customers want and expect. Firms often hope the answer is to produce the latest high technology devices only to find that they fail to light up the marketplace. Or firms rely on ads that overstate or mislead, leaving the customer disappointed and disillusioned. Instead, a deeper emotional engagement between the customer and product is required, regardless of whether the products are physical products, services, technologies, software, systems, or brands. Using a com.
Physical Description:1 online resource (191 pages)
Bibliography:Includes bibliographical references and index.
ISBN:9781605096995
1605096997
9781605097008
1605097004
1282731343
9781282731349
9786612731341
6612731346

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