Verfügbarkeit: Bank 2.0 : :: THWS Bibkatalog

Bank 2.0 :: how customer behaviour and technology will change the future of financial services /

BANK 2.0 reveals why customer behaviour is so rapidly changing, how branches will evolve, why cheques are disappearing, and why your mobile phone will replace your wallet--all within the next 10 years.

Gespeichert in:

Bibliographische Detailangaben
1. Verfasser:	King, Brett, 1968-
Format:	Elektronisch E-Book
Sprache:	English
Veröffentlicht:	Singapore : Marshall Cavendish Business, 2010.
Schlagworte:	Banks and banking > Customer services. Bank management. Financial services industry. Banques > Service à la clientèle. Banques > Gestion. Services financiers. BUSINESS & ECONOMICS > Banks & Banking. Bank management Banks and banking > Customer services Financial services industry Bankväsen. Banktjänster.
Online-Zugang:	Volltext
Zusammenfassung:	BANK 2.0 reveals why customer behaviour is so rapidly changing, how branches will evolve, why cheques are disappearing, and why your mobile phone will replace your wallet--all within the next 10 years.
Beschreibung:	1 online resource (397 pages) : illustrations
Bibliographie:	Includes bibliographical references (pages 394-397).
ISBN:	9789814312660 9814312665

Internformat

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504			\|a Includes bibliographical references (pages 394-397).
505	0		\|a What the internet and "crackberry" have taught customers -- Measuring the customer experience -- Rebuilding the branch one customer at a time -- Please hang up and try again : contact centres and IVRs -- Web : more than 10 years old ... and still broken -- Mobile : the new internet and death of cash? -- ATM and self-service banking : convergence and control -- Navigating rapid change dynamics -- Deep impact : technology and disruptive innovation -- Gridless customer experience : more complexity, more choice -- The emergence of the prosumer : collective intelligence, social networking and Web 2.0 -- Future payments and cash : RFID, biometrics, P2P micropayments, digital cash -- Death of advertising : predictive and precognitive sales and marketing -- The BANK 2.0 road map.
520			\|a BANK 2.0 reveals why customer behaviour is so rapidly changing, how branches will evolve, why cheques are disappearing, and why your mobile phone will replace your wallet--all within the next 10 years.
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Datensatz im Suchindex

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author	King, Brett, 1968-
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contents	What the internet and "crackberry" have taught customers -- Measuring the customer experience -- Rebuilding the branch one customer at a time -- Please hang up and try again : contact centres and IVRs -- Web : more than 10 years old ... and still broken -- Mobile : the new internet and death of cash? -- ATM and self-service banking : convergence and control -- Navigating rapid change dynamics -- Deep impact : technology and disruptive innovation -- Gridless customer experience : more complexity, more choice -- The emergence of the prosumer : collective intelligence, social networking and Web 2.0 -- Future payments and cash : RFID, biometrics, P2P micropayments, digital cash -- Death of advertising : predictive and precognitive sales and marketing -- The BANK 2.0 road map.
ctrlnum	(OCoLC)641499960
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dewey-ones	332 - Financial economics
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discipline	Wirtschaftswissenschaften
format	Electronic eBook
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spelling	King, Brett, 1968- https://id.oclc.org/worldcat/entity/E39PBJB48cFcbjgwW8XBmcgxjC http://id.loc.gov/authorities/names/no2010083377 Bank 2.0 : how customer behaviour and technology will change the future of financial services / Brett King. Singapore : Marshall Cavendish Business, 2010. 1 online resource (397 pages) : illustrations text txt rdacontent computer c rdamedia online resource cr rdacarrier Includes bibliographical references (pages 394-397). What the internet and "crackberry" have taught customers -- Measuring the customer experience -- Rebuilding the branch one customer at a time -- Please hang up and try again : contact centres and IVRs -- Web : more than 10 years old ... and still broken -- Mobile : the new internet and death of cash? -- ATM and self-service banking : convergence and control -- Navigating rapid change dynamics -- Deep impact : technology and disruptive innovation -- Gridless customer experience : more complexity, more choice -- The emergence of the prosumer : collective intelligence, social networking and Web 2.0 -- Future payments and cash : RFID, biometrics, P2P micropayments, digital cash -- Death of advertising : predictive and precognitive sales and marketing -- The BANK 2.0 road map. BANK 2.0 reveals why customer behaviour is so rapidly changing, how branches will evolve, why cheques are disappearing, and why your mobile phone will replace your wallet--all within the next 10 years. Print version record. English. Banks and banking Customer services. http://id.loc.gov/authorities/subjects/sh85011618 Bank management. http://id.loc.gov/authorities/subjects/sh85011578 Financial services industry. http://id.loc.gov/authorities/subjects/sh88000615 Banques Service à la clientèle. Banques Gestion. Services financiers. BUSINESS & ECONOMICS Banks & Banking. bisacsh Bank management fast Banks and banking Customer services fast Financial services industry fast Bankväsen. sao Banktjänster. sao has work: Bank 2.0 (Text) https://id.oclc.org/worldcat/entity/E39PCGyQDygjyGhyjgtDXmQVT3 https://id.oclc.org/worldcat/ontology/hasWork Print version: King, Brett, 1968- Bank 2.0. Singapore : Marshall Cavendish Business, 2010 9789814302074 (OCoLC)520278739 FWS01 ZDB-4-EBU FWS_PDA_EBU https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=322205 Volltext
spellingShingle	King, Brett, 1968- Bank 2.0 : how customer behaviour and technology will change the future of financial services / What the internet and "crackberry" have taught customers -- Measuring the customer experience -- Rebuilding the branch one customer at a time -- Please hang up and try again : contact centres and IVRs -- Web : more than 10 years old ... and still broken -- Mobile : the new internet and death of cash? -- ATM and self-service banking : convergence and control -- Navigating rapid change dynamics -- Deep impact : technology and disruptive innovation -- Gridless customer experience : more complexity, more choice -- The emergence of the prosumer : collective intelligence, social networking and Web 2.0 -- Future payments and cash : RFID, biometrics, P2P micropayments, digital cash -- Death of advertising : predictive and precognitive sales and marketing -- The BANK 2.0 road map. Banks and banking Customer services. http://id.loc.gov/authorities/subjects/sh85011618 Bank management. http://id.loc.gov/authorities/subjects/sh85011578 Financial services industry. http://id.loc.gov/authorities/subjects/sh88000615 Banques Service à la clientèle. Banques Gestion. Services financiers. BUSINESS & ECONOMICS Banks & Banking. bisacsh Bank management fast Banks and banking Customer services fast Financial services industry fast Bankväsen. sao Banktjänster. sao
subject_GND	http://id.loc.gov/authorities/subjects/sh85011618 http://id.loc.gov/authorities/subjects/sh85011578 http://id.loc.gov/authorities/subjects/sh88000615
title	Bank 2.0 : how customer behaviour and technology will change the future of financial services /
title_auth	Bank 2.0 : how customer behaviour and technology will change the future of financial services /
title_exact_search	Bank 2.0 : how customer behaviour and technology will change the future of financial services /
title_full	Bank 2.0 : how customer behaviour and technology will change the future of financial services / Brett King.
title_fullStr	Bank 2.0 : how customer behaviour and technology will change the future of financial services / Brett King.
title_full_unstemmed	Bank 2.0 : how customer behaviour and technology will change the future of financial services / Brett King.
title_short	Bank 2.0 :
title_sort	bank 2 0 how customer behaviour and technology will change the future of financial services
title_sub	how customer behaviour and technology will change the future of financial services /
topic	Banks and banking Customer services. http://id.loc.gov/authorities/subjects/sh85011618 Bank management. http://id.loc.gov/authorities/subjects/sh85011578 Financial services industry. http://id.loc.gov/authorities/subjects/sh88000615 Banques Service à la clientèle. Banques Gestion. Services financiers. BUSINESS & ECONOMICS Banks & Banking. bisacsh Bank management fast Banks and banking Customer services fast Financial services industry fast Bankväsen. sao Banktjänster. sao
topic_facet	Banks and banking Customer services. Bank management. Financial services industry. Banques Service à la clientèle. Banques Gestion. Services financiers. BUSINESS & ECONOMICS Banks & Banking. Bank management Banks and banking Customer services Financial services industry Bankväsen. Banktjänster.
url	https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=322205
work_keys_str_mv	AT kingbrett bank20howcustomerbehaviourandtechnologywillchangethefutureoffinancialservices

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