APA-Zitierstil (7. Ausg.)

Inghilleri, L., & Solomon, M. (2010). Exceptional service, exceptional profit: The secrets of building a five-star customer service organization. AMACOM American Management Association.

Chicago-Zitierstil (17. Ausg.)

Inghilleri, Leonardo, und Micah Solomon. Exceptional Service, Exceptional Profit: The Secrets of Building a Five-star Customer Service Organization. New York: AMACOM American Management Association, 2010.

MLA-Zitierstil (9. Ausg.)

Inghilleri, Leonardo, und Micah Solomon. Exceptional Service, Exceptional Profit: The Secrets of Building a Five-star Customer Service Organization. AMACOM American Management Association, 2010.